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Picture The Stars Reviews 

3,714
•
TrustScore 4.5 out of 5

4.7

Photo Printing Service
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Review summary

Created with AI, based on recent reviews

Looking at 721 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as stunning, beautiful, and unique personalized gifts. The ordering process is highlighted as easy and straightforward, with many appreciating the wide range of choices available. Reviewers also commend the fast and efficient delivery service, noting that items often arrive quickly and are well-packaged. However, some customers also noted issues with delivery, such as delays, non-updating tracking, or receiving damaged products like creased prints or incorrect items.

What people talk about most

Product

Customers had positive experiences with the product, often praising its high quality, beautiful design, and... See more

Quality

Consumers consistently express satisfaction with the product quality, often describing it as excellent,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and speedy... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of ordering and personalization... See more

Service

Reviewers mention positive feedback about service, with many describing it as outstanding, first-class, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order and personalise. Great price. Picture frame arrived today as a gift to my husband on our 20th wedding anniversary and the quality of the product is excellent! Absolutely love the design... See more

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more

Company details

  1. Photo Printing Service
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Mapping Service
  5. Picture Frame Shop
  6. Printer and Scanner Store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,714)

644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent gift for a loved one

Unfortunately the first one was damaged in transit,but the guys at picturethestars were really helpful and sent another one straight away which arrived within days. The wife love's it and even shed a tear, excellent gift for a loved one.

6 February 2026
Rated 5 out of 5 stars

Hard to find fault

Well explained ordering process. Easy to understand and use website and great customer communication from order through to delivery. Good pricing and excellent product.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Hi not recieved my order yet

Hi not recieved my order yet, tracking details make no sense, no response to 2 emails and phone rings off to a google answering service

18 February 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Nigel

Just tried to call looks like we missed you

Chasing this up and making sure this was all resolved for you?

It looks like a member of staff was dealing with this via email so it looks like your review was not replied to appropriately I apologise for this

Please let me know if this was all resolved

Ricky - Team Picture the Stars

Rated 3 out of 5 stars

Nice gift idea but a bit pricey for…

Nice gift idea but a bit pricey for what it is.
The picture was lovely. However I paid £21.99 for an a4 size picture without frame, that was one of the cheapest selections. If I wanted a frame it’s around £15 extra. It arrived fast and the communication from the seller was fast and lovely when I had a minor problem ( it came damaged but not their fault ) they sorted it straight away. I feel like I could’ve made it myself on photoshop and printed it myself for a lot less. Like I said, the idea is nice but it’s a bit overpriced in my opinion.

10 February 2026
Rated 4 out of 5 stars

Arrived, but no response to email query….

I’ll try keep this short and sweet.

Experience has been great, I ordered a print and it arrived in the timescale they said.
My only slight negative which you can take what you want from this, I had contacted them asking a question before my print arrived but never got any reply.

4 February 2026

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