Had a problem with my Discovery Sport key system and couldn't work out why there were issues starting the vehicle. Put in new batteries but still no joy - phoned Carla at PCK who suggested the new dur... See more
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We had had no luck at all trying to source the right wavelength fob for our grey import Nissan NV350 van from Japan. Bought a fob online which proved to be useless. Our van had arrived in the UK witho... See more
Company replied
Fast reliable service, everyone knows that locksmiths are costly but that’s the only thing I could complain about. Customer service was impeccable and they got my car unlocked within 1 hour of calling... See more
Excellent service! Really helpful customer service via WhatsApp and the technician arrived on time the next day. We have a car that needed a new ignition barrel and rang a number of places who couldn'... See more
Company replied
Company details
Written by the company
Phoenix Car Keys: Your Go-To UK Auto Locksmith Need a quick, reliable auto locksmith in the UK? Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why: 24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast. Skilled Experts: Our experienced team tackles all locksmith needs with precision. Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security. Fair, Transparent Pricing: Quality service at great prices, with no hidden fees. UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith. Peace of Mind: Fully licensed and insured for your confidence. Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!
Contact info
The Old Mill, Hoveton, Norfolk, NR12 8DA, Norwich, United Kingdom
- 03330065210
- info@phoenixcarkeys.co.uk
- phoenixcarkeys.co.uk
4.2
Great
338 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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Hannah came to the rescue
Hannah came to the rescue, very friendly and pleasant, only down side, time given was not accurate, we waited at least two hours.
Other than that, will definitely use them again.
6 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your review! 😊 We're so glad Hannah could come to the rescue and that you found her friendly and pleasant. We really appreciate your patience with the wait time – we always aim to be as accurate as possible, but sometimes unexpected delays can happen.
That said, we’re thrilled to hear you’d use us again! Next time, we’ll do our best to be even quicker. 🚗🔑
Thanks again for your support!
The Phoenix Car Keys Team 🔥🔑
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your kind words! 😊 We’re thrilled you had an excellent experience and appreciate the recommendation. If you ever need us again, we’re just a call away! 🚗🔑
The Phoenix Car Keys Team 🔥🔑
They are not locksmiths
They are not locksmiths - just an agency probably milking locksmiths for advertising costs and charging people deposits .
Actually spoke to Dan Humphreys - Director- after no one could be bothered to get back to me or cut my key - refusing refund of deposit “as job is ongoing!” Not quite the advertised customer service or professionalism.
Company is just less than a year old so the cracks are just appearing.
STAY WELL CLEAR .
13 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
We’re sorry to hear about your experience and appreciate your feedback. To clarify, Phoenix Car Keys Ltd operates as a vehicle key solutions provider, working with a trusted network of professional locksmiths across the UK. This model allows us to offer fast and reliable service to customers in various locations.
Regarding your enquiry, we apologise if there was any delay in communication. Our records show that your job remains open, and we are still committed to resolving your issue. If you’d like an update or to discuss your concerns further, please reach out to us directly, and we’d be happy to assist.
We strive to provide the highest level of service, and while we understand your frustration, we remain dedicated to ensuring the best possible outcome for all our customers.
Best regards,
Phoenix Car Keys Ltd
Was quoted £220 on the phone only to…
Was quoted £220 on the phone only to pay £100 deposit then locksmith comes out only to be told I have to pay a further £160 so £40 added on after deposit paid the man is a absolute con artist claims he sent me a quote on WhatsApp only to check his end and say “oh no guess I didn’t” wouldn’t waste your time on these guys go elsewhere and save yourself the hassle of these thief’s !
4 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your feedback. We’re sorry for any misunderstanding regarding the pricing. To clarify, our quotes are provided as a net price plus VAT, as many of our customers are garages or traders who can reclaim VAT. We always aim to ensure transparency and provide a breakdown of costs before proceeding.
We typically send out quotes via our official company WhatsApp and were simply checking whether you had received one in this instance. We apologise if there was any miscommunication and would be happy to discuss this further if you’d like to get in touch with our team.
We value customer satisfaction and appreciate the opportunity to improve our service.
Best regards,
Phoenix Car Keys Ltd
Super efficient
Super efficient, helpful and reliable. Hannah came to fix the issue asap and she is a delight to talk to.
Overall experience would make me recommend them hands down.
4 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your kind words! We’re delighted to hear that you found our service efficient, helpful, and reliable. Hannah will be pleased to know she made such a positive impression.
We truly appreciate your recommendation and are always here whenever you need us! 🚗🔑
Best regards,
Phoenix Car Keys Ltd
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your feedback! We’re glad you had a great experience with us. If you ever need assistance in the future, we’re always here to help.
Best regards,
Phoenix Car Keys Ltd
Absolutely fantastic company
Absolutely fantastic company! Fast and really reliable, customer service is 10/10! Absolutely brilliant. Beyond my expectations. Kelly who answered the call was so reassuring calming and so polite in this moment of stress locking my keys in the boot. I have used this company before and again fantastic. Kelly needs a pay rise as she is deffo a credit to the company. Thank you Phoenix Keys. One happy satisfied customer.
1 March 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Wow! Thank you so much for your fantastic feedback. We're thrilled to hear that our service exceeded your expectations and that Kelly was able to reassure and assist you during a stressful moment. She truly is a credit to our team, and we’ll be sure to pass on your kind words (and maybe even that pay rise suggestion! 😉).
We really appreciate your continued trust in us, and if you ever need us again, we’ll be more than happy to help.
Thanks for choosing Phoenix Car Keys!
Best regards,
The Phoenix Car Keys Team 🚗🔑
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your feedback! We’re glad you had a great experience with us. If you ever need assistance in the future, we’re always here to help.
Best regards,
Phoenix Car Keys Ltd
Fab company and service, definitely recommend!
Found this company via Autolocks and phoned up as we lost our only set of van keys. Kelly on the phone was amazing, super friendly, helpful and efficient as well as just being lovely. Within minutes I knew all our options and was able to go away, have another look for the keys and then discuss with my partner what we wanted to do. Phoned back and asked more questions of Kelly before booking and paying the deposit. We asked for a next day service instead of same day as we weren't in any rush thankfully. Albert turned up promptly in the morning and was great, working through our tricky van to provide a new key and taking the time to ensure it was right.
Can't thank both of them, and Pheonix Keys, enough and definitely recommend them to anyone in trouble like us!
26 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your amazing review! We’re so pleased to hear that Kelly provided such friendly and efficient support, making sure you had all the information you needed before making a decision. And hats off to Albert for getting your van sorted smoothly the next morning!
We truly appreciate your recommendation, and if you ever need us again, we’ll be happy to help! 🚐🔑
Best regards,
The Phoenix Car Keys Team
Excellent
Firstly after a stressful day loosing and looking for my van key, I rang a number of locksmiths before finding phoenix key. The others were either rude,very unhelpful and cold during the conversation like they were just reading a script card and then just hanging up. I can only assume they didn’t want the work as it was a Friday evening. Phoenix from the jump was extremely helpful, kind and full of empathy, miles was on point with the timings of the arrival of the fitter.
The fitter was also polite and very quick with the job. Can not praise them enough. Credit where credits due.
Very happy customer 😁
21 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your kind words! We understand how stressful losing a van key can be, especially at the end of a long day. We're so pleased that Miles and our locksmith could provide the helpful, empathetic, and professional service you needed.
We truly appreciate your feedback and your recognition of our team’s efforts. If you ever need us again, we’ll be happy to help!
Safe travels, and thanks again for choosing Phoenix Car Keys. 😁🔑
Amazing service
Web enquiry Thursday afternoon. Call back within minutes to book appointment for the next day. Key sorted by lunchtime Friday which was brilliant service. They actually said they could have done it quicker! Great communication. Fast, electronic payment method and a 12-month guarantee.
21 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your fantastic review! We’re delighted to hear that our fast response, clear communication, and efficient service made the process smooth for you. Getting you back on the road quickly is always our goal, and we’re glad we could exceed expectations!
If you ever need us again, we’re just a call away. Enjoy your new key, and thanks for choosing Phoenix Car Keys! 🚗🔑
Best regards,
The Phoenix Car Keys Team
Very helpful and rapid accomplishment…
Very helpful and rapid accomplishment of the need of a second key. All car sales should have 2 keys in this age of complicated key provision.
20 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your kind words! We're delighted we could quickly sort out your second key and provide the service you needed. We completely agree—having a spare key is essential, especially with today’s advanced car security systems!
If you ever need us again, we’re here to help. Safe travels, and thanks for choosing Phoenix Car Keys! 🚗🔑
Best regards,
The Phoenix Car Keys Team
I used today Phoenix Car Keys and I…
I used today Phoenix Car Keys and I couldn't be happier with the service I received. From my initial contact with the call center, where Miles patiently and clearly explained the entire process, to the arrival of locksmith James at my car (which had unfortunately been stuck in a car park!), everything went incredibly smoothly and without any fuss. James is clearly an expert in his field and quickly got me back on the road. I especially appreciated this seamless experience after a frustrating conversation with another company, who made the situation sound incredibly complicated and expensive. Phoenix Car Keys provided a transparent, fair price and a very professional service overall. Highly recommended!
18 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your fantastic review! We’re so pleased to hear that Miles and James provided a seamless, stress-free experience when you needed it most. We know how frustrating key issues can be—especially when your car is stuck!—so we’re glad we could get you back on the road quickly and at a fair price.
Your recommendation means the world to us, and we truly appreciate your kind words. If you ever need us again, we’re always happy to help! 🚗🔑
Best regards,
The Phoenix Car Keys Team
Brilliant same day service by Daniel on…
Brilliant same day service by Daniel on our Transit van kept us informed of times. very pleased with job
17 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your great feedback! We're delighted that Daniel provided a swift same-day service and kept you informed throughout the process. It’s fantastic to hear you’re pleased with the job!
If you ever need us again, we’ll be happy to help. Safe travels! 🚐🔑
Best regards,
The Phoenix Car Keys Team
Phoenix and Daniel…
Phoenix were the only ones willing or able to help us with our Mk7 golf R key cut and code. Would highly recommend them to anyone, and Daniel, who was subcontracted by Phoenix to do the work.
13 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your kind words! We’re so glad we could help with your Mk7 Golf R key cut and coding when others couldn’t. We only work with the best, and it’s great to hear that Daniel provided top-notch service.
We really appreciate your recommendation, and if you ever need us again, we’ll be happy to help! 🚗🔑
Best regards,
The Phoenix Car Keys Team
Excellent customer service
Excellent customer service. Miles was very sympathetic I'd lost my one and only car key and I was extremely stressed after being quoted £505 for a replacement by other companies. I paid a lot less with this company and they managed to get a great auto locksmith out to get a new key made the same eve who was kind enough to post it through my door due to it being late at night. Can't recommend them enough! Thank you
12 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your wonderful feedback! We know how stressful it can be to lose your only key, so we’re really glad Miles could offer support and reassurance during the process. It’s great to hear that our locksmith was able to provide a same-evening service at a fair price—and even go the extra mile to deliver your key safely!
Your recommendation means a lot to us. If you ever need help again, we’re always here! 🚗🔑
Best regards,
The Phoenix Car Keys Team
Excellent Service
I had a stressful situation after returning from a family visit to Poland—I left my car keys at my brother’s house, and my house keys were inside the car. I realised this while waiting to board my flight.
I contacted Phoenix Car Keys, and they were extremely helpful. They arranged to meet me at the airport car park, swiftly unlocked my car so I could retrieve my house keys, and went above and beyond by offering my family and me a lift home. This saved us both time and money on taxis, especially since the journey was over two hours. Harrison, who handled everything, was very professional and made the process smooth and stress-free. I highly recommend Phoenix Car Keys for their fast, reliable, and customer-focused service.
9 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Wow—what a situation to come home to! We’re so glad we could help turn a stressful moment into a smooth solution. It’s great to hear that Harrison not only got you back into your car but also went the extra mile to help with the journey home.
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need us again, we’ll be happy to help! 🚗🔑
Best regards,
The Phoenix Car Keys Team
Poor communication
First thing, the local agent dealing with our urgent car key replacement was very good but he was hampered by the very poor standard of information provided to him by phoenix car keys. Firstly phoenix did not check with the local agent to see if he had the correct key in stock. This meant he had to order the key, delaying the replacement. Also phoenix provided the agent with incorrect information telling him we had a spare key and were able to use the car. This was completely incorrect. We have been without the car for 5 days because of this. Phoenix needs to work on it's communication.
7 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your feedback. We take all reviews seriously and aim to provide the highest level of service. However, we don’t seem to recognise this case. Could you please provide more details so we can look into this for you?
Kindly send the relevant information to info@phoenixcarkeys.co.uk, and we’ll be happy to investigate further.
Best regards,
The Phoenix Car Keys Team
Highly Recommend -
Warm person on the end of the telephone - I spoke with Miles and he was very friendly and polite and got onto sorting the issue immediately. Received a message on Whatsapp to make payment for deposit all very easy. I then had the pleasure of meeting Albert and his colleague and they were in the car in no time at all. Nice big smiles and felt very at ease.
10 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your kind words! We’re so pleased to hear that Miles made the process smooth from the very first call and that Albert and his colleague got you back in your car quickly and with a smile! 😃
We always aim to make a stressful situation as easy and hassle-free as possible, so it’s great to know you felt at ease throughout. If you ever need us again, we’ll be happy to help! 🚗🔑
Best regards,
The Phoenix Car Keys Team
Excellent Professional Service
Such a professional company from start to finish I was kept aware .When the locksmith Simon arrived he was a Gentleman ans fixed my problem within minutes. I hope you don't have to use a locksmith but if you do look no further than Phoenix they are excellent.
7 February 2025
Unprompted review
Reply from Phoenix Car Keys Ltd | Auto locksmith services
Thank you for your fantastic feedback! We’re delighted to hear that you found our service professional and seamless from start to finish. Simon is indeed a gentleman, and we’re glad he could resolve your issue so quickly!
While we hope you never need a locksmith again, if you do—we’ll be here, ready to help! 🚗🔑
Best regards,
The Phoenix Car Keys Team
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