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Philsmithhair Reviews 

134
•
TrustScore 2.5 out of 5

2.6

Hair Product Store
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Rated 1 out of 5 stars

Disappointed that my Phil Smith hairdryer has packed up within 3 years (used twice a week) after my Clairol Big Shot lasted over 30!!

Rated 1 out of 5 stars

sister has been using Big it up product - meadowfoam polymer volume boosting spray - for some time - cant find it anywhere in the shops. Email to the address on website AND filled in the form on sa... See more

Rated 5 out of 5 stars

Absolutely love the new professional hair care range, especially their Miracle Primer. Best product I’ve found to moisturise and tame my frizz. I use it on damp hair before I blow dry and also a... See more

Rated 4 out of 5 stars

Bought on line the Long & Strong shampoo & conditioner; smell great & make hair really soft & shiny. Also bought the keratin smooth spray, pleased with that too. Regularly used the coco licious heat... See more

Company details

  1. Hair Product Store

Information provided by various external sources

Cruelty Free salon professional hair care products sold exclusively at Sainsbury's and online at philsmithhair.com

Contact info

2.6

Poor

TrustScore 2.5 out of 5

134 reviews

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No history of asking for reviews

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2.6

All reviews

(134)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Big it up

The on-line buying process was fantastic, the website was easy to navigate, the goods came very securely packaged and arrived within a few days, could not fault this part of the experience however the products themselves have not been so good, the range I purchased was called big it up and I thought it was supposed to give my hair more volume unfortunately although it smells lovely it has just made my hair even more soft, limp, fine, flyaway and unmanageable then ever and I will be going back to my old brand, very disappointed 😔

8 September 2020
Unprompted review
Philsmithhair logo

Reply from Philsmithhair

Hi Julie,

Thanks for taking your time to leave us a review. I'm terribly sorry to hear you had a bad experience using our BIG IT UP range. If you have any future concerns, please email ellie@psbg.co.uk and we can advise further. 


Many thanks,



Hannah

Rated 3 out of 5 stars

Delivery took a bit longer than…

Delivery took a bit longer than expected. Haven't had a chance to try the product yet.

5 September 2020
Unprompted review
Philsmithhair logo

Reply from Philsmithhair

Hi Julie,



Thank you for your review. Apologies for the delayed delivery time - all of our parcels are sent out Royal Mail 2nd Class however, due to the situation around COVID-19, they are experiencing some delays. We’re hoping for the service to be back up and running normally soon.



If you have any future concerns, please feel free to email ellie@psbg.co.uk and we can advise further. 


Many thanks,


Hannah


Rated 5 out of 5 stars

My child has mixed race hair so it…

My child has mixed race hair so it isn't easy trying to get the right hair products or the right hair brushes etc. A friend recommended this brush as she faces the same problems with her child. It is excellent for my child's hair needs without the pain. I highly recommend this hairbrush to anyone with mixed race hair.

9 August 2020
Unprompted review
Rated 5 out of 5 stars

Great product, great service

I needed to buy the tea tree and mint conditioner so went straight to the phil smith site, im glad I did, great product matched with great service!

6 August 2020
Unprompted review

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