Terrible company. Ordered item on 31st January which should have been delivered few days laters. 13th February still no item. When chasing for refund the company keeps stating they will process r... See more
Company replied
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Terrible company. Ordered item on 31st January which should have been delivered few days laters. 13th February still no item. When chasing for refund the company keeps stating they will process r... See more
Company replied
I ordered both dog food and treats online, and the whole experience was fantastic. The website was easy to use, checkout was smooth, and everything arrived quickly and in perfect condition. The qualit... See more
Company replied
Ordered 3 meter cable (it was sold as 1mt length stating that it will be provided as continuos length, unless specified otherwise). Got 3 x 1 meter chunks of cables which is not usable. When conta... See more
Company replied
Had a query re import tax as live in Republic of Ireland. Swift reply. I placed order on Sun. Delivered on Tue. Problem with one of lights purchased. Contacted company and again swift reply and new li... See more
Please note: Most of our verified customer feedback is collected on Reviews.io, where we hold an average rating of 4.7★+ from over 3,400 verified customers. Phairs delivers trusted brands and great value across home, garden, outdoor, and lifestyle products. With over 3,400 verified reviews on Reviews.io and an average rating above 4.7★, we’re committed to quality, reliability, and excellent customer service.
14 Blackstick Road, BT74 4EB, Enniskillen, United Kingdom
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Really great quality products at fair prices. Shipping appeared to be delayed but Phairs chased this up for me same day and it turned out that DPD simply hadn't updated their tracking and my purchase arrived next day. Phairs followed up that same day to make sure I had it and all was good. I am really very impressed with them and their customer service is top notch.
Quick delivery, easy returns (ordered the wrong size, but this was quickly rectified ). Pleasure to deal with
I ordered a item (flowerpots) from this shop the order was dispatched with in 24hrs and received with in 3 days great service.
Never heard of this company before but it was selling 2 x white Elho 30cm pots for the price it would normally cost me to buy one, so I took a little gamble and ordered the pots on a Saturday, and they arrived two days later on the Monday in perfect condition. So pleased with them, excellent company and postage - I will definitely buy from here again.
I ordered a lawn feed product which I found online at Phairs.com a lot cheaper than I could find in my local DIY store or Garden Centre. The service I received from Phairs was first class. Delivered on time with nil problems. I would recommend this service to anyone.
Brilliant balcony planters being trying to buy this type this size colour since lockdown last year and finally got them as it seems they were sold out everywhere for a year .
They fit perfect . Delivery was only a few days . Just hope the garden centres have plants left to fill them .
the items were dispatched promptly and well packed
Very good price,followed up with quick delivery and decent product.
The metal buckets are great - strong, as product described on website, and the best price I could find. Delivery was delayed a little and that’s the only reason I didn’t give it 5 stars.
The product ordered was very reasonable priced and delivered very quickly
The order was carried out most efficiently and timely.
The lawn spreader was easy to assemble and price was a bargain.
Very quick delivery 📦 impressed. Arrived perfect condition. Kept on progress off parcel well done Phairs.
Great service and a great product. Thank you.
Great, we purchased Greenies for our 10month old pup, he loves them. Shame no tinies though in the Greenies, but he loves them anyway. Great service
Great service. The plant pots arrived safely. Just what I needed.
Really straightforward and quick delivery item well packaged
delivery a little bit slow, but expected due to Brexit. product and price are great value however, will use again
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