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Pet Products R Us Reviews 

831
•
TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are consistently happy with how easy the website is to navigate, making the entire ordering process completely seamless. Shoppers truly love finding fantastic deals, noting that the prices are extremely competitive while the products consistently remain top quality. Buyers frequently mention that shipments arrive promptly and reliably, keeping their pets and animals happy without any unnecessary waiting. However, some customers also noted that items occasionally arrived late because products went out of stock. These individuals experienced frustrating delivery delays, occasionally waiting much longer than anticipated to receive their online purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are reasonably priced and offer... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Order

Clients share positive opinions on order, consistently highlighting a smooth and speedy service. Consumers... See more

Service

Consumers find service to be positive, highlighting prompt, speedy, and efficient experiences across the... See more

Price

People report high satisfaction and appreciation regarding the pricing. Reviewers consistently mention that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more

Rated 5 out of 5 stars

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more

Rated 5 out of 5 stars

I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more

Company details

  1. Pet Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

831 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(831)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good products and service

Our dog loves these treats (milk/white/pink monster chocs and the mice). We have used Pets Products R Us for these twice now. It turns out those treats last a long time or we'd use them more frequently!
Our order was a smooth transaction. Clear communication and delivery was as you'd expect too. Very happy customer. I will use them again.

26 April 2024
Rated 5 out of 5 stars

My dog loved this ball.

Good service, delivered quickly. Dog loved the ball so much he didn't want to drop it. Realistic meat smell and as described, the smell, texture, sound etc. keeps the dog stimulated. Good value for money.

21 April 2024
Rated 5 out of 5 stars

One of the best suppliers

I have made a couple of orders for bird toys and the quality is excellent. The price is reasonable and so is the postage cost.
Orders are promptly prepared and despatched, this company is now the only one I used for toys for my birds - others have had damaged/poor quality items that cost a lot more.
Please do not close down!

28 March 2024

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