I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more
4.8
Excellent
830 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delivery was quick
delivery was quick, service efficient, would highly recommend and would reuse 100%
24 June 2024
Good purchasing experience on all levels
18 June 2024
Good stable price and quick delivery
20 June 2024
Quick delivery and good communication…
Quick delivery and good communication throughout the shopping journey.
18 June 2024
Good prices .easy to use Web site and…
Good prices .easy to use Web site and prompt delivery
25 May 2024
very helpfull
1 June 2024
I was impressed with delivery of my…
I was impressed with delivery of my order. Was kept upto date with tracking. Good quality product. My sisters puppy loved it.
30 May 2024
not bad but the images of the pet food…
not bad but the images of the pet food were wrong and i ended up with wrong box of flavours although the description was correct i went on the image only thinking i was ordering a certain box of flavours apart from that quick delivery
26 May 2024
Product not worth it the money
My dog is not interested dropped the ball on the first day and never come back .With the delivery I would say its not worth it.
18 May 2024
My dogs favourite toy
The only place I could fine my dogs favourite toy. They have very reasonable prices and fast delivery great service overall. If only every online seller was like these guys life would be a better place.
23 May 2024
Exactly what I ordered & arrived quickly
The site was easy to use. Made the order and items arrived as ordered in a very timely manner. I had no reason to contact them because the order went smoothly.
8 May 2024
easy to order,came on time,thanks
2 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.