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Pet Products R Us Reviews 816

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TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality and good value for money. Many people appreciate the efficient ordering process and the prompt, reliable delivery service. The pricing is frequently mentioned as competitive, making it a preferred choice for many consumers. Reviewers also commend the company's service, noting the helpfulness and kindness of the staff. However, some customers experienced issues with delivery speed, even when paying for expedited shipping, finding that their orders still took a long time to arrive.

What people talk about most

Product

Consumers find products to be positive, with many expressing satisfaction with the quality and value for... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and efficient delivery,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and reasonable... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering and the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more

Rated 5 out of 5 stars

My elderly and disabled fur sis Trixie now has the small ball for all of the senses. She has lit up when I've given her it and is the only thing she plays with now so it must be stimulating her! It in... See more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more

Rated 5 out of 5 stars

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more

Company details

  1. Pet Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

816 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very easy to order from the company

Very easy to order from the company. So much to choose from. Very happy with the lightning shampoo and the baby powder shampoo. Arrived within two days. Well packed to protect items. Highly recommend the company.

28 February 2026
Rated 5 out of 5 stars

Very helpful

Really helpful, great customer service. Pet Products R us went out of their way to help me with sourcing cat food. Highly recommend this business.

31 January 2026
Rated 5 out of 5 stars

Very happy

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have a leg injury, so I appreciate Pet products RUs uses the reliable courier. Thank you!!

14 January 2026
Rated 5 out of 5 stars

Good correspondence

The order was delayed as an item was not available. But they emailed me to see if was happy to wait for the item which they were expecting a delivery of in a few days. I was happy to wait, as not in desperate need, and I received the package a few days later.

23 January 2026

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