petnap.co.uk Reviews 

555
•
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I bought 2 large Petnap large heating pads for my cats 2 years ago. . One was replaced on arrival as it didn’t work and it was replaced. One stopped working last week; l emailed Petnap but there... See more

Rated 5 out of 5 stars

We bought a heated cat bed for our heat-seeking female cat as she was consistently trying to get in our human bed in the middle of the night to keep herself warm. Since we bought a Petnap bed, she... See more

Company replied

Rated 5 out of 5 stars

Having used this product for many years I have found them to be safe and reliable well made and long lasting. Excellent for giving just the right amount of heat to do the job safely and is especial... See more

Company replied

Rated 5 out of 5 stars

Really fast order processing and shipping. I was concerned that the quality of the product might not be great as the price was very reasonable, and being a pet heat mat I was slightly worried about th... See more

Company replied

Company details

  1. Pet Store
  2. Animal Control Service
  3. Dog Breeder
  4. Pet Supply Store

About petnap.co.uk

Written by the company

Petnap

Having started in 1973 long before the internet was even thought about, we were the first company in the UK and beyond to offer whelping suppliers to the everyday customer. We have a total of 5 warehouses dotted around the UK (mostly in the south of England) with large stock reserves to meet our customer’s needs. Our company has become so thought after and popular that others home abroad have imitated many of our products, some even using the same name, be sure to know that there is only one real Petnap.

Petnap Whelping Box

A whelping box, also known as a birthing box, whelping pen and nesting box is used in order to protect the puppies after the whelping process is completed and during the early stages of life when they are most vulnerable. The whelping box keeps them safely contained away from the cold, most whelping boxes also contain rails or poles around the lower edges of which we get asked all the time what these are for and the short answer is they stop the mother crushing the puppies up against the sides of the box which could cause the puppies to become suffocated as well as being crushed.

At petnap we sell 2 types of nesting boxes, Disposable Cardboard and Reusable Plastic whelping boxes. Both of these boxes will cope with the duration of the whelping process normally around 6 to 8 weeks before they then move on to a more suitable environment like a play pen as they become ever more adventurous. We stock 5 sizes in both types giving you plenty of choice as also have heavy duty plastic versions in our large 2 sizes.

Whelping Kit

Having a whelping kit, prepared in advance can help clear your mind and focus solely on making sure your future pups are as comfortable and as well looked after as possible.

Petnap Whelping Store

Petnap also see a range of many other products from vet pet fleece bedding, pet heat pads, crates, pens, whelping supplements, heated cat and dog beds the list goes on.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

555 reviews

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4.5

All reviews

(555)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab customer service

Fab customer service. I had a problem ordering online so rang Petnap, they looked into it, solved the problem and rang to say it was sorted.
Order arrived promptly, well packaged and the hedgehogs are lovely and warm for overwintering.

12 December 2023
Unprompted review
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Reply from petnap.co.uk

Thank you!

Rated 5 out of 5 stars

Superb design & manufacture, safe and cheap to run!

A really robust, well-designed, and well made product (vinyl heat pad). Our cats are loving them and they cost almost nothing to run 24/7. Best of all, with Petnap having 40 years experience I have confidence they won't burn my house down or harm our pets.

1 November 2023
Unprompted review
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Reply from petnap.co.uk

Thanks for a great review. By the way its over 50 years now (1973) 😀

Rated 5 out of 5 stars

PetNap Heat Mat

Brilliant customer service, they were happy to talk through my needs and offer advice on the best product. Delivery was quick and exactly as described. Definitely recommend

14 November 2023
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Reply from petnap.co.uk

Thank you for such a great review.

Rated 5 out of 5 stars

Fantastic

Brilliant communication and high quality product for cheaper than I’ve found elsewhere

14 November 2023
Unprompted review
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Reply from petnap.co.uk

Thank you

Rated 5 out of 5 stars

I bought a heated cat bed from this…

I bought a heated cat bed from this company and it was absolutely fabulous !
Great value for money.The cat loved it and it is very stylish in a leopard print so looks good in the sitting room.
I was recommended to buy this particular cat bed because I belong to a Facebook group for the owners of Oriental cats.They feel the cold so it was something that I had been looking out for.
I couldn`t have chosen any better~great shopping experience and great product !!

7 November 2023
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Reply from petnap.co.uk

Thank you

Rated 5 out of 5 stars

Very happy with my purchase

Was very happy. Pack included everything I needed and more. Just had to supply a few extra towels myself which was no problem. Whelping box was huge and sturdy. Also wasn't a huge fan of the identification collars so bought my own ones but the ones given would have done the job fine.

2 bits of feedback I can offer. The thermometer came with low battery. It still hasn't actually run out of battery despite me using it every day so not a huge problem.

And also the instructions for fitting the pig rails could be clearer in my opinion. I actually didn't use them in the end because it seemed like too much of a faf to get them on.

Overall so pleased with my purchase. Good value and was really happy with all the items. You really thought about everything. Thanks!

7 November 2023
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Reply from petnap.co.uk

Thank you

Rated 5 out of 5 stars

Five star all-round

Easy ordering, speedy delivery and high quality product. Our cats love the heated bed in leopard print. 5 star all-round

11 October 2023
Unprompted review
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Reply from petnap.co.uk

Thank you

Rated 1 out of 5 stars

Never arrived

27 September 2023
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Reply from petnap.co.uk

Thanks for your review although completely untrue.

The tracking PFW7410795 confirms it was delivered 2 working days after the order.

You have also emailed us confirming you have received the item.

You have also called us confirming you have received the item.

You requested a refund for the postage on the phone. We explained that we would only consider a refund for the postage if it had been delivered late. On the basis that the item wasn’t delivered late and was within the specified time stated on website we refused your request. However we later gave a 50% refund on the postage as you continued to express your dissatisfaction even though there was nothing to be dissatisfied about.

Some people you just can’t please Joanne Sleep from Trevadlock Farm, LAUNCESTON is one of them.

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