MakeMyHouseGreen Reviews 748

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, noting a lack of pushy sales tactics. The service is frequently highlighted as exceptional, with many appreciating the efficiency and ease of the overall process, from initial consultation to installation. People are particularly impressed with the knowledgeable team and the smooth user experience. However, some customers also noted issues with after-sales support and communication once the installation was complete. Specific concerns included delays in resolving issues, issues with specific information provided, and problems with battery performance in cold weather due to a lack of heaters, which was not discussed prior to installation. A few people also mentioned dissatisfaction with scaffolding teams, citing extended setup times and inconvenience.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Consumers find service to be positive, highlighting exceptional customer care from start to finish. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process straightforward,... See more

Product

People report positive experiences with the product. Many customers are happy with the performance of the... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy so far. All the team we have dealt with have been very helpful, no hard sell, clear communication every step of the way. Already notice daily consumption charges down with all the sunny d... See more

Company replied

Rated 5 out of 5 stars

Bobbie was great. Got straight to the point highlighted the negatives first to manage my expectations.Living in a mid terrace house it was always going to be difficult. He has pointed me in much easie... See more

Company replied

Rated 5 out of 5 stars

Nick was really helpful and listened to what we hope to achieve with a solar and full house back up system. Still working on what’s possible for us but he’s been kind, patient and professional without... See more

Company replied

Rated 5 out of 5 stars

With any company the first contact point is essential. Bobbie was a fantastic first contact. He came across as genuine knowledgeable and conveyed this knowledge in an easy way with a wonderful manner.... See more

Company replied


Company details

  1. Solar Energy Company
  2. Solar Energy Equipment Supplier

About MakeMyHouseGreen

Written by the company

🌟 What We Do

Making it simple to work out the best solutions for you. We use data analytics to determine what's right for your needs without the sales pitch – just clear, accurate information, including costs and carbon impact, so you can make the most informed decision.


📊 How Data Powers Your Choices

Our data-driven approach ensures that you understand every option available, helping you feel confident in your choice based on real, unbiased insights.


🤝 Support That Lasts

We believe in providing the information you need, without any unnecessary complexity. Plus, we offer ongoing support through our aftercare services, ensuring your system operates at peak efficiency over time. This means you can rely on it to deliver the performance and long-term benefits you expect, with help on hand should you need it. Our goal is to ensure your investment continues to meet your expectations and contributes positively to your home and the environment.



🤝 Truly Tailored and transparent

We're committed to working out the perfect solution for your unique home and situation, even if that means telling you not to buy at all



🤝 Recommended by trusted partners

We're proud to be partnered with the nation's favourite high street brands like Nationwide and Santander as well as many local councils



🤝 Kit and care that lasts the distance

We know this is a long term investment, so we only install high quality products. And our expert support won't wear out either.



📷 Our Work in Pictures

Image Description 1 Image Description 2

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The person I spoke to was very…

The person I spoke to was very knowledgeable and helpful. She has already looked at our house and come up with a design and a plan that made sense.

14 April 2026
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Reply from MakeMyHouseGreen

Thank you for your kind feedback. We’re so pleased to hear that you found the consultation helpful and that the proposed design and plan made sense for your home. It’s great to know you felt confident in the approach, and we look forward to supporting you further as things progress.MMHG

Rated 5 out of 5 stars

Gave a very clear explanation of what…

Gave a very clear explanation of what was proposed and why. Clearly had in depth knowledge of his industry and installed confidence

14 April 2026
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Reply from MakeMyHouseGreen

Thank you for your feedback. It’s great to hear the explanation was clear and helpful. We always aim to make sure everything is well understood and that you feel confident in the decisions being made, so it’s really encouraging to hear that came across. MMHG

Rated 5 out of 5 stars

Our second chat with Bobbie.

Our second chat with Bobbie.
Absolute Star .
Knows his stuff and explains with clarity .
Answers all questions with easily understood language making every process easy and not at all taxing.
Mel's bit
The world could do with a lot more Bobbie's... total star.

1 April 2026
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Reply from MakeMyHouseGreen

Thank you both so much for your fantastic feedback! We are delighted to hear your second chat with Bobbie was just as positive. He will be really pleased to know his knowledge and clear, easy-to-understand approach made everything feel straightforward. And Mel ... we couldn’t agree more, the world could definitely do with more Bobbies! ⭐ We’ll be sure to pass this on to him. Thanks again for your kind words! MMHG

Rated 5 out of 5 stars

Very easy to listen and learn from

Very easy to listen and learn from

27 March 2026
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Reply from MakeMyHouseGreen

Thank you for your kind feedback! We’re really pleased to hear you found the experience easy to follow and helpful to learn from. That’s exactly what we aim for. We really appreciate you taking the time to share this! MMHG

Rated 5 out of 5 stars

Really good communication and customer…

Really good communication and customer service throughout our whole journey

27 March 2026
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Reply from MakeMyHouseGreen

Thank you for your kind feedback Gary! We are really pleased to hear you experienced great communication and customer service throughout your journey with us. That’s exactly what we strive to deliver. We really appreciate you taking the time to share your experience! MMHG

Rated 5 out of 5 stars

Competent, efficient and executed in short order

With the exception of the issue of finalised documents, MMHG's installation of solar panels was superlative: competent, completed in short order, charming and efficient in execution. It was found during installation that the roof could take only five rather than six panels. No problem about that, but the final documents had not taken this into account, and therefore required revision.

11 February 2026
Unprompted review
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Reply from MakeMyHouseGreen

Thank you for your thoughtful feedback David. We are delighted to hear that you found the installation itself to be such a positive experience - competent, efficient, and carried out to a high standard by the team. We are sorry for the minor oversight regarding the finalised documentation but as you know adjustments were required, and unfortunately the update to reflect the revised panel configuration was not captured correctly in the initial documents and I do apologise for this however we were able to fix it quickly for you. We appreciate your patience while this was rectified. Thank you again for taking the time to share your experience. It is greatly valued. Thank you for choosing MMHG. We appreciate it. Rosie :)

Rated 5 out of 5 stars

Exemplary helpfulness

The staff were very helpful from the first contact, and continued to be so throughout the preparations and installation. The system is already working perfectly.

29 January 2026
Unprompted review
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Reply from MakeMyHouseGreen

Thank you very much for your kind feedback Jimmy. We are really pleased to hear that you found our staff helpful from the initial contact right through to the installation, and that your system is already working perfectly. That’s exactly the experience we aim to provide. We truly appreciate you taking the time to share your thoughts. MMHG

Rated 5 out of 5 stars

Great Company

I was quite dubious at first about ordering solar panels, but after reading the reviews here I decided to go ahead with MMHG – and I’m very glad I did.

From start to finish, MMHG have been there to guide me through the whole process: sales, delivery, installation, and even post-sale questions. Having heard plenty of horror stories about other companies in this industry, I was naturally cautious, but my experience with MMHG has been excellent.

Bobby was great throughout the sales process – helpful, informative and never pushy. Rosie was equally fantastic when it came to delivery arrangements and dealing with post-sale enquiries. Both were professional, responsive and made everything feel straightforward.

I very rarely leave reviews, but I felt compelled to write one this time to let others know how good this company has been. If you're considering solar and feeling unsure like I was, MMHG are well worth speaking to.

16 February 2026
Unprompted review
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Reply from MakeMyHouseGreen

Thank you so much for taking the time to leave such a thoughtful review Stephen. It really means a lot, especially as you don’t usually write them! We completely understand the initial hesitation, so it’s fantastic to hear that your experience with MMHG helped put your mind at ease and that you felt supported throughout the whole process. It is a lot of money but we like to call it an investment. I will pass your kind comments on to Bobby and Rosie. They will be delighted to hear how much you appreciated their help. Thanks again for your recommendation, and please don’t hesitate to get in touch if you need anything in the future. MMHG

Rated 5 out of 5 stars

Good first appointment

Only the first appointment with make my house green but they were very nice and helpful and explained everything clearly and thoroughly.

6 March 2026
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Reply from MakeMyHouseGreen

Thank you for your feedback! We're really glad to hear your first appointment with MakeMyHouseGreen was a positive experience and that everything was explained clearly. If you have any questions as you go through the process, please don’t hesitate to get in touch. We are always happy to help. MMHG

Rated 5 out of 5 stars

Great advice

Great advice; comprehensive, honest and transparent. A really good, personalised experience with Bobby - listening to what I was after and providing great recommendations for how to optimise outcomes.

6 March 2026
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Reply from MakeMyHouseGreen

Thank you for the kind feedback! I'm really glad to hear you had such a positive experience. Bobbie will be delighted to know his advice and recommendations were helpful, and that he was able to tailor everything to what you were looking for. If you need any further support or have questions down the line, we are always here to help. MMHG

Rated 5 out of 5 stars

Excellent all round comms and job

Excellent all round comms and job

4 March 2026
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Reply from MakeMyHouseGreen

Thank you for your great feedback! We are really pleased to hear you found both the communication and the installation excellent. That’s exactly what we aim for on every project. We appreciate you taking the time to leave a review and for choosing us for your installation. If you ever need anything in the future, we’re always here to help. MMHG

Rated 5 out of 5 stars

A Solar install full of sunshine.

From the moment I explored the idea of solar with Leonie, to the fantastic install team, (John, Wayne and Neal), finishing the build, our experience has been amazing.
Then the back up from the office team and the coordination by Rosie, has left us feeling supported and very happy with the install. We are now generating our own electricity and have already been able to charge our car as well as charging our batteries,(in just a few hours at the end of the day).
We would highly recommend the MMHG team to anyone looking at solar.
Thank you all.

4 March 2026
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Reply from MakeMyHouseGreen

Thank you so much for your fantastic review Vince. We are delighted to hear that your experience was such a positive one from start to finish. Leonie, Jon, Wayne, Neal and Rosie will all be thrilled to know their efforts made such an impact. We are very proud of the team and the care they put into every project. It’s especially great to hear you’re already seeing the benefits of generating your own electricity, charging your car and topping up your batteries within just a few hours. That’s exactly what we love to see, a system working hard for you from day one. Thank you for your recommendation and for choosing MMHG. If you ever need anything at all, we’re always here to help. MMHG

Rated 5 out of 5 stars

Best in the business.

I wanted to take a moment to give formal recognition to the installation team — Mark, Mark and James — who completed my recent solar panel install.
From the moment they arrived, their service was genuinely outstanding. I honestly don’t think the experience could have been any better even if I was King James. Nothing was ever too much trouble, and every step of the job was handled with care, professionalism and a brilliant attitude.
They took the time to clearly explain what they were doing, why they were doing it, and how they were overcoming any challenges they encountered. The communication was spot on from start to finish.
Having worked in customer service for almost 20 in customer service, I can confidently say I’ve never witnessed better service.
I couldn't help look at the safety standards (as discreetly as I could!). Every harness, every karabiner, every piece of equipment was used exactly as it should be, with absolutely no shortcuts. Their commitment to safety was exceptional.
Thank you again — this was customer service at its absolute best.

Thanks so much,

26 February 2026
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Reply from MakeMyHouseGreen

WOW! Thank you so much for taking the time to leave such an incredible review. We’re absolutely delighted to hear how happy you were with the installation, and your comments about Mark, Mark and James will mean a great deal to them. We are very proud of the standards they set, not just in the quality of their work, but in how they communicate, problem-solve and represent the company on site. It’s especially appreciated coming from someone with such extensive customer service experience. We believe a solar installation should feel clear, professional and well managed from start to finish, so it’s fantastic to know that came across. Your recognition of their attention to safety also means a lot. We take that aspect of every installation extremely seriously, and it’s great to hear that their professionalism stood out. Thank you again for your kind words and for choosing us for your solar installation. If you ever need anything in the future, we’re always here to help. MMHG

Rated 5 out of 5 stars

Well designed solution from Bobbie

Bobbie was great, very knowledgable and spent a lot of time in understanding my needs to come up with the best solution.

20 February 2026
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Reply from MakeMyHouseGreen

Thank you so much for your feedback. We really appreciate you taking the time to tell us Bobbie was knowledgeable and understood your needs. That is what we are aiming for. I will pass your feedback on to Bobbie and we look forward to seeing you through your installation journey. MMHG

Rated 5 out of 5 stars
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Reply from MakeMyHouseGreen

Thank you for your feedback Jean. We are really pleased to hear everything went as planned. That’s exactly the experience we aim to deliver. If you have any questions or need anything further, please don’t hesitate to get in touch. MMHG

Rated 5 out of 5 stars

Really lovely team

Really lovely team. Worked hard to ensure I was apprised of schedule and what to expect. Installers really professional and courteous. Really respected my property. Great quality workmanship. Thank you!

9 February 2026
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Reply from MakeMyHouseGreen

Thank you so much for your kind words. We really appreciate you taking the time to share this. Delighted to hear that you felt well informed throughout. It’s great to know the installers were professional, courteous, and respectful of your property. That’s exactly the standard we aim for. We’re also really pleased you’re happy with the quality of the workmanship. Thank you again for choosing us, and if you ever need anything in the future, we’re always here to help. MMHG

Rated 5 out of 5 stars

Fantastic Installation

The installation was smooth and a fantastic experience for the customer. Mark and Lauren, explained any issues and sorted them out. A great customer experience all round

12 February 2026
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Reply from MakeMyHouseGreen

Thank you so much for your lovely feedback Matt. We are delighted to hear that the installation was smooth and that you had such a positive experience. I’ll be sure to pass your kind comments on to Mark and Lauren. It’s great to know you felt it was a fantastic experience all round. If you ever need anything in the future, we’re always here to help. MMHG

Rated 5 out of 5 stars

I recently had a home battery installed.

I recently had a home battery installed by the team at MakeMyHouseGreen and couldn’t be happier with the results. The system has completely changed how I manage my energy: I’m now running the house on cheap off-peak electricity throughout the winter and maximizing my solar usage during the summer.

The installation process was smooth and the team was professional from start to finish. If you're looking to gain more control over your bills and get the most out of your solar setup, I highly recommend them.

9 February 2026
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Reply from MakeMyHouseGreen

We are absolutely delighted to hear how much of a difference the home battery system is making for you. Being able to take advantage of off-peak electricity in the winter and maximise your solar generation in the summer is exactly what the system is designed to do, so it’s fantastic to hear it’s working so well for your home. I’ll be sure to pass your kind comments on to the installation team. They will be thrilled to know their professionalism and hard work made such a positive impression. Thank you again for your recommendation and for choosing MakeMyHouseGreen. If you ever have any questions or need anything further, we’re always here to help. MMHG

Rated 5 out of 5 stars

Loved the Solar Guru approach and installers were amazing.

Loved the Solar Guru approach. Someone incredibly knowledgeable in the process rather than a sales person. The installers were great, they were all eager to do an amazing job. They all had a wealth of knowledge and nothing was too much trouble.

10 February 2026
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Reply from MakeMyHouseGreen

Thank you for your fantastic review John. We are delighted you appreciated the Solar Guru approach. It’s also great to hear such positive feedback about our installers and their commitment to doing a great job. We’ll be sure to pass this on to the team. MMHG

Rated 5 out of 5 stars

Good first meeting to discuss requirements…

Good interaction with Nick who is being very helpful and has answered all queries so far

9 February 2026
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Reply from MakeMyHouseGreen

Thank you for your review. We’re glad to hear you had a good interaction with Nick and that he’s been helpful in answering all your queries so far. We really appreciate you taking the time to share your experience. MMHG

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