Peter Clarke Estate Agent and Letting Agent Reviews 479

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach throughout various processes. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted feeling pressured regarding viewing times and a lack of personal touch during their sale, mentioning that they often spoke to different agents and did not receive congratulatory messages.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting efficiency, professionalism, and helpfulness.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the proactive and supportive approach of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our rental property through Peter Clarke Estate Agents was easy and smooth. From making initial contact they under took the valuation, viewings and the final stretch as we negotiated and... See more

Company replied

Rated 5 out of 5 stars

Last year I sold and bought my new house through Peter Clarke and had a wonderful experience. I specifically want to thank Pav who is wonderful. She is kind, reassuring and just gives off such posit... See more

Rated 5 out of 5 stars

We’ve had a fantastic experience with Peter Clarke Estate Agents, and especially with Emma in the Stratford office. Emma was our property manager for around 8 years previously and was consisten... See more

Rated 5 out of 5 stars

I can’t recommend Peter Clarke highly enough. Camilla supported us from start to finish throughout an extremely tricky process- i honestly don’t think we would have managed to secure the property had... See more

Company replied


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Chartered Surveyor
  4. Commercial Real Estate Agency
  5. Real Estate Consultant
  6. Real Estate Surveyor

Written by the company

Peter Clarke are leading Estate Agents, Letting Agents & Chartered Surveyors with offices in Stratford upon Avon, Leamington Spa, Wellesbourne, Shipston on Stour, Chipping Campden. We’re trusted experts in the local property market and have been for over 30 years with many, many proven results. Our dedicated team of experienced professionals will help you navigate your sales or lettings property journey to protect your property investment.


Contact info


4.8

Excellent

TrustScore 5 out of 5

479 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Costly Mistake

In June 2022 we chose Peter Clarke to market our property because we had an excellent service from both letting and sales, in the past.
We accepted an offer from someone who was obviously well known at the branch as they were always referred to by their christian name, they had a property portfolio and were going to raise the funds against it. All sounded good, after weeks of being fobbed with excuses pertaining to their personal life, we were not surprised that the offer was withdrawn because of lack of funds. We were left feeling that their interest was with the potential buyer and not us.

We then accepted another offer, which was withdrawn on 4/11/22. There was no follow up as the whether they were still interested in the property. We decided to take it off the market and informed Peter Clarke on 28/11/22.
The property was sold by another estate agent on 22/5/23 to the person who had withdrawn the offer in November. We were aware of the 6 month clause in our agreement with Peter Clarke, but truly believed that the 6 months was from when a potential buyer withdrew their offer and ceased to be a person of interest to them ie 4/11/22.

In August this year, some 15 months later, we received an e-mail from Jonathan Joy to say that he had information that we has sold the property and as it was less than the 6 months by 6 days and we were bound by our contract to them to pay £3000 in fees. We replied explaining that we honestly but wrongly assumed the 6 months started when the buyer had withdrawn their offer.

We heard nothing more from Jonathan Joy until towards the end of November when received an invoice for £3000. followed by another e-mail offering us a 10% discount and the threat that if it was not paid within 7 days he would take action to recover the money. We have paid Peter Clarke £2700, at lot of money for innocent mistake of 6 days and we strongly object to being threatened like criminals who were trying defraud the company.

In the e-mail that Jonathan Joy sent us to acknowledge receipt on the money he wrote "it seems clear that (the buyer) would have proceeded anyway" Which begs the question why didn't he follow the potential sale up at the time.

6 December 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Dear Mr & Mrs Focardi. This is such a shame, I can’t understand why you didn’t tell us you were continuing the deal with a buyer we introduced. So easily avoided and all this unpleasantness to follow. Disappointment works both ways. Please call me and let’s see if there is anything to be agreed, I would have preferred that all along. Best regards, Jonathan

Rated 5 out of 5 stars

Shipston branch

Sally and the team at the Shipston branch of PC were brilliant when selli g our old house and buying the new one. Always on the ball and helping us chase up solicitors, relaying information up and down the chain when needed. Always at the end of the phone with advice too.
Brilliant team would recommend.

3 December 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for your review!

Rated 5 out of 5 stars

Highly recommended

We purchased our property through the Shipston branch of Peter Clarke. They were helpfully, quick to respond to enquires and kept us well informed. I would have no hesitation to recommend

11 October 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you so much!

Rated 5 out of 5 stars

Good service

I purchased a property that was being sold by Peter Clarke Shipston on Stour and all was fine and they were very pro active in negotiations.

21 November 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you!

Rated 5 out of 5 stars

Excellent service from Shipston Branch Staff

I received excellent service from Sally and Kim at the Shipston-on-Stour Branch of Peter Clarke Estate Agents. This was not a straight forward sale as I was executor of a will and responsible for the sale. Visits to the property were well managed and feedback instantly given. The purchaser’s demands were diplomatically handled with the conveyancing solicitors and there was a good rapport through the long process. The result was a successful sale.

15 November 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Wonderful to hear, thank you for review!

Rated 4 out of 5 stars

Peter Clarke Estate Agent and Letting…

Peter Clarke Estate Agent and Letting Agent in Wellesbourne truly impressed with their dedication and professionalism. Chloe and her team provided excellent guidance and support throughout the process of purchasing our new apartment, making it a smooth and informative experience. Kerry and Sara were equally committed in handling the sale of properties, navigating challenges with perseverance and clear communication. They were proactive, friendly, and efficient, ensuring we felt informed and valued at every stage. Whether buying or selling, Peter Clarke stands out as a reliable and highly recommended choice in Wellesbourne. Overall, a commendable service deserving of recognition.

21 October 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you so much for your review!

Rated 5 out of 5 stars

Excellent customer experiance!

Renée and the entire team have been excellent, fantastic customer service, fantastic communication and a pleasure to do business with. Many thanks, David Rapkins (jnr).

4 November 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you very much for your review. From all the team at Peter Clarke we wish you luck in your new home, when you finally get your keys.

Rated 5 out of 5 stars

Amazing New Homes Team - They are the best

Thanks to Renée the new homes manager at Leamington our new house buying experience was handled brilliantly. Nothing was too much trouble, her advice was invaluable. Lovely personality, great communicator and very proactive, With her colleague Jacqueline this is an outstanding highly professional team. Peter Clarke is very lucky to have them. Thank you for enabling our purchase so smoothly and efficiently.

28 October 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

It was an absolute pleasure to assist you and your family with both your sale and onward purchase. From all the team at Peter Clarke, we wish you luck in your new home.

Rated 5 out of 5 stars

Excellent service

I used Peter Clarke Estate Agent to sell a house, and they provided an excellent service. A buyer was soon found but the sale took over a year to complete, due to an issue with the house land, that my solicitor didn’t seem able to resolve. Matthew at Peter Clarke went above and beyond my expectations by chasing my solicitor multiple times, with my knowledge, to try and make progress and complete the sale. I have no hesitation in recommending Peter Clarke Estate Agent.

29 August 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for recommending us!

Rated 5 out of 5 stars

It all went very smoothly.

It all went very smoothly.
I was constantly kept in the loop regarding the process
Sally was friendly, understanding and professional and all the Shipston staff were lovely!

24 May 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

They are lovely aren't they! Thank you for your review!

Rated 5 out of 5 stars

Professional and Diligent

We recently purchased our house through Peter Clarke and we were very impressed with the dedication and commitment of the staff. Kerry, in particular, was instrumental in keeping things moving at pace and maintaining good communication along the chain (especially where conveyancers weren't always being that communicative).
We would 100% recommend this agency.
Mr and Mrs Dines

17 October 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you for recommending us!

Rated 5 out of 5 stars

Kerry and her team worked extremely…

Kerry and her team worked extremely hard to sell a property on my behalf and although there were a lot of problems with various buyers they never gave up, I would recommend Peter Clark Wellesbourne to any buyer or seller with out hesitation they will not let you down.

21 August 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

We certainly won't let you down! Thank you for recommending us!

Rated 5 out of 5 stars

Great Service from Chloe and the Team

Chole and the team at Peter Clarke in Wellesbourne were great assisting us from start to finish with the purchase of our new apartment in Wellesbourne. New to Warwick Chloe was very informative on the local area and nothing was too much trouble. A great experience purchasing our apartment and Chloe and the team come highly recommended.

14 August 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Wonderful to hear, thank you!

Rated 5 out of 5 stars

From day one all the staff have been…

From day one all the staff have been professional and helpful.
Great people to deal with.
They made the process easy and straightforward which helps when you have the stresses of moving.
A big thank you

24 September 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you to you too, it was a pleasure working with you!

Rated 5 out of 5 stars

Excellent Stratford on Avon estate agents

We were extremely happy with the service at Peter Clarke. Very proactive and efficient, especially with chasing others further down the chain. Very friendly, helpful and professional. The photographer they recommended was excellent; our buyers later told us it was the video that first drew them in.
I would thoroughly recommend Peter Clarke

6 September 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

Thank you so much!

Rated 5 out of 5 stars

Purchased, Let and Sold!

I purchased my house through Peter Clarke 5 years ago, let it through them and have just sold it using them too. I cannot recommend them enough. The team are friendly, efficient and so helpful. Nothing was too much to ask and they often went above and beyond. I will certainly use them again if I return to the area and won’t hesitate to recommend to friends and family.

22 September 2024
Unprompted review
Peter Clarke Estate Agent and Letting Agent logo

Reply from Peter Clarke Estate Agent and Letting Agent

Thank you, this is great to hear!

Rated 5 out of 5 stars

Wonderful women of Peter Clarke Wellesbourne

A big thanks to the Wonderful Wellesbourne women of Peter Clarke. Kerry, Chloe and Sara were fantastic throughout the sale of my property and supported us by communicating at every step of the process, and bringing together quite a complex chain. They went above and beyond for us (when multiple others in the chain did not!). If you live in the Wellesbourne area and are looking to sell your property, we cannot recommend them highly enough. From the initial valuation through to finally exchanging, Peter Clarke kept us updated, were friendly, professional and proactive. Thanks ladies, you are awesome!

20 September 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

We agree, they are awesome! Thank you so much!

Rated 5 out of 5 stars

Kerry and her team are wonderful

Kerry and her team are wonderful! Nothing is too much trouble and they helped us all the time! Can't reccommend them highly enough! Best estate agent ever! They were always available and solved the many problems that occur when buying and selling your house. They went above and way beyond what we expected of an estate agent, and fought many battles for us. Took our worries on their shoulders all the time!
Brilliant! Brilliant! Don't go anywhere else folks!

18 September 2024
Unprompted review
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Reply from Peter Clarke Estate Agent and Letting Agent

'Best estate agent ever' it doesn't get better than that! Thank you so much!

Rated 5 out of 5 stars

Kerry and Chloe were terrific in…

Kerry and Chloe were terrific in selling a property for us. Initially, I was concerned that we would not get the interest ……how wrong was I…..I lost count of the number of viewings that kept appearing on the Peter Clarke app that also worked really well with keeping us informed with the progress of the eventual sale.
Kerry and Chloe dealt with everything and sorted any problems out really quickly and gave us great confidence ….keeping both us and our buyer well informed ….and keeping on top of the buyer chain ……we have used Peter Clarke many times and have never been disappointed…….once again ….a big thankyou to you both.

13 September 2024
Unprompted review
Peter Clarke Estate Agent and Letting Agent logo

Reply from Peter Clarke Estate Agent and Letting Agent

This is great to hear, thank you!

Rated 5 out of 5 stars

Thank you for all the support we have…

Thank you for all the support we have received while going through the buying process! Chloe has been so helpful and really lovely answering any questions and queries we had along the way which for first time buyers has been amazing!

It was such a simple and smooth process with the Peter Clarke team, we will defiantly use them again in the future!

11 September 2024
Unprompted review
Peter Clarke Estate Agent and Letting Agent logo

Reply from Peter Clarke Estate Agent and Letting Agent

Hope you are enjoying your first home! Thank you for your review!

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