While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

OMG the customer service person I interacted with was such a great help. She was able to help me with all my questions & concerns about a new order I needed to be shipped to Puerto Rico as I'm here wi... See more

Rated 5 out of 5 stars

Customer service from the young man I talked to was superior! Have had him several times before and always extremely capable, courteous and professional! He has always resolved my issues, please tell... See more

Rated 5 out of 5 stars

The customer service is beyond amazing. I ordered a refill and then got really busy with life. When I realized I was almost out of the meds, I checked shipping and found my order was headed back to th... See more

Rated 1 out of 5 stars

I'm convinced PetCareRX.com I've been attempting since July 12 (nearly 2 months) to obtain my pets prescriptions. Nobody ever answers the phone. I once sat on hold an entire hour before being disc... See more

Company details

  1. Health & Medical

Information provided by various external sources

Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Amaya Review

Mrs. Jazmin Curra made my initial virtual visit a delightful and pleasurable experience. I am looking forward to conducting business with PetPlus.

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Peggy

Peggy, who helped me with my issue, could not have been more helpful or nicer. She was as pleasant as could be and completely resolved my issue. I am grateful for her help

20 April 2023
Unprompted review
Rated 5 out of 5 stars

The representative who helped me

The representative who helped me, was very thorough with follow ups and stayed on top of the prescription approval request and got my dogs medicine shipped out immediately. I’m so grateful to her.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Great experience!

I got the email from Gabriella soon after I placed my first order, and she had some great information about pet membership and how it could save money. So super helpful!! A great experience!!

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Incredible Miss Peggie!!

There are not enough kind words I can say about Peggie! She is always on top of things! Always finds me the deals and best prices and whenever there's a special she notifies me. I feel like I have my own personal consultant! She's taken such good care of me for several years and I feel like I know her. When I talk to her all I see is a beautiful person with a beautiful smile in her voice. Someone genuine that truly wants to help people get the best for their money. Thank you for having Miss Peggie on your team. I don't know what I woukd do without her help!

11 April 2023
Unprompted review
Rated 5 out of 5 stars

Who wouldn’t use PetCareRx?

I was able to order what I needed and the person I spoke with was so helpful. Best thing is ….. I saved money!!

I’m unsure of the specific date.

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Natalia was amazingly helpful

Natalia was amazingly helpful. She researched a product for me, was very knowledgeable on all my concerns, & showed so much compassion. I am so grateful for customer service people like her. I am very happy to be a member of Petcarerx.com. They've never disappointed me. Thanks Natalia!!🤗👍

6 April 2023
Unprompted review
Rated 1 out of 5 stars

If I could leave a negative 10

If I could leave a negative 10, I WOULD. YOU ARE THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH. Your customer service is so horrible, you should save your $$ and just not answer the phone. You lie. Steal & leave helpless animals waiting for medications they desperately need. DO NOT ORDER FROM THESE PPL. Unless you have weeks to wait for your medications. ABSOLUTELY HORRIBLE PEOPLE.

25 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look