Petalpal Reviews 791

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express delight with the product's quality and unique design, finding them beautiful and well-made, often serving as a lasting keepsake. The ordering process is consistently described as easy and straightforward, with many appreciating the variety of choices available and the user-friendly website. Many reviewers highlight the product's suitability for those with allergies or in situations where fresh flowers are not permitted, making them a thoughtful alternative. However, some customers also noted issues with delivery times, with products sometimes arriving later than expected or after the intended occasion. There were also occasional concerns about the packaging, with some items arriving bent or crumpled, and a few instances of orders not being recognized or going missing.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the variety, unique concept, and charming designs,... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the variety of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising prompt and swift... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing happiness with the overall... See more

User experience

People report positive experiences with user experience, highlighting the ease of ordering and the variety of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more

Rated 5 out of 5 stars

Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more

Company replied

Rated 5 out of 5 stars

I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more

Company replied

Rated 5 out of 5 stars

Very easy to order, loved the variety of cards available and the concept. Took about a week to receive the products but updated and able to track Product well received and especially great for peop... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

791 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never fails to delight.

Never fails to delight.
I'm a repeat customer and recently purchased 3 PetalPal cards to say to friends "I'm thinking of you" as they experience difficult times They are delighted with their cards.

9 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your continued support! We’re so glad to hear the cards brought comfort and joy to your friends. It means a lot to know PetalPal never fails to delight you! :)

Rated 5 out of 5 stars

Thank you

Thank you, the flowers are beautiful. Delivery was quick and received on time...My friends that I gave them to loved them. I kept one for myself...love it.

8 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re delighted to hear you and your friends loved the flowers, and that delivery was quick and on time. 💐 We’re so glad you kept one for yourself to enjoy!

Rated 5 out of 5 stars

Easy to navigate website and quick…

Easy to navigate website and quick confirmation of order

8 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you for your lovely feedback! We’re glad to hear you found our website easy to navigate and your order confirmation quick. 😊

Rated 5 out of 5 stars

Wonderful reception from gifting cards.

I have now used this company three times, finding their service amazing, especially since I send their cards to mainly sick and very elderly people.
They have brought wonderful reactions and admiration from everyone who sees them

8 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your wonderful feedback! We’re so happy to know our cards have brought smiles and joy to those you care about. 💐 Your continued support truly means the world to us!

Rated 5 out of 5 stars

Very reliable with great customer service

Great customer service! Can take a few weeks to arrive but if you are happy with that it’s worth the wait.

3 October 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! 💛 We’re so glad you’re happy with our service — your kind words mean a lot to us!

Rated 5 out of 5 stars

Pretty Cards

These cards are so pretty!
My friend loved it.

26 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Aww thank you! 💐 We’re so happy to hear your friend loved it — that truly makes our day! 🌷✨

Rated 5 out of 5 stars

Easy website

Easy website. Product was exactly as described. High quality packaging

29 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re delighted to hear you found our website easy to use and that you’re happy with the product and packaging.

We really appreciate your support!

Rated 4 out of 5 stars

Beautiful

Beautiful. The ladies i sent them too really liked them.
One of the cards, the verse was upside down, so I had to unpick it, and re- stick it the other way.

22 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thanks so much for your feedback! Glad the ladies liked the cards. Sorry about the verse being upside down, we’ll look into it.

Let me know if you need anything else!

Rated 5 out of 5 stars

Lovely vase of flowers

Lovely vase of flowers. Looks really good my friend was made up. Very bright and beautiful.

29 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That’s so lovely to hear—thank you for sharing! I'm so glad your friend enjoyed it 💐✨

Rated 5 out of 5 stars

Beautiful cards

Beautiful cards, which my family love. You can add your own message so great for any occassion

18 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for the kind words! We're thrilled to hear your family loved the cards and that the personal touch made them extra special 💛

Rated 5 out of 5 stars

Worth the money

Delivered on time, well packaged. A beautiful well made and colourful cardboard vase of flowers to last forever.

10 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your lovely feedback! 🌸 We’re so glad to hear your flowers arrived safely and that you’re enjoying their lasting beauty. 💜✨.

Rated 5 out of 5 stars

Easy to order quick delivery beautiful…

Easy to order quick delivery beautiful product!

4 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! We’re delighted to hear you found it easy to order, that your delivery was quick, and most of all—that you love the product. 🌸✨

Your support means the world to us, and we can’t wait to serve you again soon! 💌

Rated 5 out of 5 stars

Another fabulous card

Another fabulous card. Definitely recommend.

8 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

We’re so happy to hear you loved another one of our cards! 💌✨ Your kind words and recommendation mean so much to us. Knowing our creations bring joy makes everything worthwhile. 💜

Thank you for your continued support—we truly appreciate it! 🌟

Rated 5 out of 5 stars

Prompt delivery fabulous item

12 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

We’re so glad to hear your order arrived promptly and that you love the item! 🌸✨ Your kind words mean so much to us, and we’re truly grateful for your support.

We can’t wait to serve you again soon! 💌

Rated 5 out of 5 stars

My PetalPal Experience

Hi there,
I have been eyeing this cards for some time, thinking I really need to order some of these cards. Some time later a post on FB popped up and I thought here is my chance, so I did. The customer service was great. They emailed me regularly so I knew where my goodies were. The delivery was swift. And the cards themselves look better than the photos do them justice. I can not wait to see what other designs come out especially for Christmas. I will definitely order more. Thank You I love the ones I ordered xx

25 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much for your kind words! 🌸 We're so glad you gave the cards a try and that they lived up to your expectations. Your support means a lot, and we’re excited for you to see what comes next! 💌

Rated 5 out of 5 stars

Beautiful card for a very sentimental…

Beautiful card for a very sentimental occasion.
Perfect 😍

22 August 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you so much! We're really glad the card was a perfect fit for such a meaningful moment 🥰

Rated 5 out of 5 stars

Easy to order and very unusual

Easy to order and very unusual. They are everlasting which is great. Plus the cards are great for anyone with allergies.

24 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

Thank you for your lovely feedback! We're so happy to hear you found the process easy and appreciate the unique, lasting nature of our cards — and yes, allergy-friendly is a big bonus! 😊🌸

Rated 5 out of 5 stars

Bought this for my friends birthday I…

Bought this for my friends birthday I know she will love it,it’s the second one I have bought.Lovely little gift.

9 September 2025
Unprompted review
Petalpal logo

Reply from Petalpal

That's so thoughtful of you — we're sure your friend will love it too! 💝 Thank you for choosing us again for such a special gift!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look