I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... See more
Company replied
I've ordered a selection of full-sized and mini PetalPal cards a couple of times now. These pretty cards have delighted everyone I've sent them to. Delivery has been within the promised timeframe an... See more
Company replied
Lovely and easy site to browse, choose and buy. Take note of delivery timespan as I ordered a little too late, so my cards didn't arrive in time. But as it wasn't for any special occasion, they were d... See more
Company replied
4.7
Excellent
787 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Petalpal
Hi Ellen,
We're sorry to hear this wasn't what you expected. Our products are pop-up greeting cards that fold flat and open into a beautiful 3D display.
We receive many lovely reviews about our cards, so it's disappointing to know this one didn't arrive in perfect condition for you. If your card isn't popping up correctly, please send us an email at hello@petalpal.com and our friendly customer support team will be happy to take a look and help.
Kind regards,
The PetalPal Team
I love that I can order from Canada
I love that I can order from Canada and they deliver to the states.
My sister lives in California and loves pop up cards.
I was so happy to surprise her with these gorgeous “flowers “.
The communication was outstanding.
12 June 2026
Unprompted review
Another Positive reaction
Have previously purchased a few and they have been much appreciated by all who received them..
2 June 2026
Unprompted review
I loved what I bought for my friend who…
I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her after receiving a message to say it had been delivered but she was home and didn’t know it had arrived! I rarely order anything online if it’s going to be delivered by Australia Post, their service is expensive and dreadful.
15 May 2026
Unprompted review
Beautiful and different
Love the cards...and there is no need to buy a gift..Two in one gift.
14 May 2026
Unprompted review
Love the flower cards
Love the flower cards , an awesome way to send some flowers overseas !
15 May 2026
Unprompted review
The speed of delivery and accuracy
The speed of delivery and accuracy. The bouquet is beautiful!
8 May 2026
Unprompted review
Arrived too late for Mum's 90th birthday
Ordered two weeks ahead of Mum's 90th birthday, which should have been plenty of time for it to arrive, if it had been shipped from within Australia.
According to the website expected delivery date was well within our time frame and I did assume it was being shipped from within Australia.
My mistake, but to be fair, the website is designed to create this strong impression.
Sadly, it took three weeks to arrive, too late for Mum's birthday.
The company can't control how long delivery takes of course, but if I'd known it was coming from China I wouldn't have bothered ordering. The expected delivery date was completely unrealistic for a parcel coming from China.
Be transparent with your location so your customers can make informed decisions.
4 May 2026
Unprompted review
Reply from Petalpal
Hi Donna,
Thank you for taking the time to share your feedback. We are truly sorry that your order arrived after your Mum’s 90th birthday. We completely understand how disappointing this must have been for such a special occasion.
Our standard delivery timeframe is usually around 5–10 days, however, in some cases delays with our shipping partners can unfortunately extend this timeframe beyond expectations. We sincerely apologise that this happened with your order.
We also appreciate your comments regarding transparency around shipping origins and delivery expectations. Your feedback is valuable and has been shared with our team as we continue reviewing how we communicate this information more clearly for customers.
As a courtesy, we have processed a full refund for your order. We genuinely value your support and are very sorry we let you down on this occasion.
If you have any other questions or concerns, please feel free to reach out to us at hello@petalpal.com and we'll be happy to assist you!
Kind regards,
The PetalPal Team
Lillies
Received in a very timely manner, well packaged and undamaged. As described, very happy
8 May 2026
Unprompted review
Reply from Petalpal
Thank you for your kind feedback! I’m glad to hear your order arrived quickly, well packaged, and in great condition. We appreciate your support and hope to serve you again soon.
The product is beautiful!!
The product is beautiful and I found the customer service to be very helpful indeed when I needed them.
Much appreciated.
8 May 2026
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! We’re delighted to hear you loved the product and found our customer service helpful. Your support truly means a lot to us, and we really appreciate you taking the time to share your experience 😊
Beautiful gift
The floral gift was well received by the recipient and such a surprise.
4 May 2026
Unprompted review
Reply from Petalpal
Thank you so much for sharing this! We’re delighted to hear the floral gift was such a lovely surprise and so well received by the recipient. Knowing we could help create a special moment truly means a lot to us 😊
Reply from Petalpal
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with the product. Your support truly means a lot to us, and we hope you continue to enjoy it 😊
Responding quickly when I had a…
Responding quickly when I had a question andsolved it right away to my complete satisfaction.
4 May 2026
Unprompted review
Reply from Petalpal
Thank you so much for your kind feedback! We’re delighted to hear that we were able to respond quickly and resolve your question to your complete satisfaction. We truly appreciate your support and are always here if you need anything 😊
Reply from Petalpal
Thank you so much! We’re so happy you think so 😊 We truly appreciate your support and hope you continue to enjoy it!
My wife loves this eco-friendly and…
My wife loves this eco-friendly and long lasting beautiful flowers for her birthday.
4 May 2026
Unprompted review
Reply from Petalpal
Thank you so much for your lovely feedback! We’re so happy to hear your wife loved the flowers and that they made her birthday extra special. It means a lot to us that you appreciated the eco-friendly and long-lasting design as well 😊
Reply from Petalpal
That’s wonderful to hear—thank you so much 😊
We’re really glad the product met your expectations!
Not easy to open
It was easy to order and shipping was fast. The only reason I gave 4 stars is because when I opened one to see it, I couldn't figure out how to open it. I tried pushing the bottom as per instructions but it wouldn't open and I didn't want to tear it.
The packaging is also good.
22 April 2026
Unprompted review
Reply from Petalpal
Thanks so much for your feedback—we really appreciate it 😊
Glad to hear ordering and delivery went well. Sorry you had trouble opening the card—that’s helpful for us to know, and we’ll share it with our team.
If you’d like help with it, I’m happy to assist!
Such an easy process to order
Such an easy process to order. Delivery was very quick. Product is so beautiful and I can’t wait to see the faces of the receivers of these cards.
24 April 2026
Unprompted review
Reply from Petalpal
That’s wonderful to hear—thank you so much for sharing 😊
We’re really glad the ordering process was smooth and that you’re happy with your cards. They sound like they’re going to make some very special moments for the recipients!
The service is excellent and the…
The service is excellent and the feedback from the recipients is wonderful. I found your product to be very unique which is why I reordered.
2 March 2026
Unprompted review
Reply from Petalpal
Thank you so much for your kind words! We’re absolutely delighted to hear that both you and your recipients are enjoying the bouquets. It truly means a lot that you came back to reorder—we’re so grateful for your support! 🌸
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