PerfectDraft Reviews 10,396

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product, finding the beer quality to be very good and enjoying the convenience of having draft beer at home. Many also highlight the ease of ordering and the promptness of deliveries, often receiving their orders quickly. The overall concept of the product and the range of available kegs are frequently praised. However, some people were dissatisfied with aspects of the service and delivery. Issues such as incorrect orders, missing items, and significant delays in delivery were reported. A few customers also experienced problems with faulty machines or kegs, and some found the process of returning empty kegs challenging, often attributing these difficulties to the delivery service.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the machine itself, highlighting... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast and prompt... See more

Order

Consumers have mixed experiences with ordering. Many reviewers praise the ease of ordering, quick delivery,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the pub-quality beer, its taste,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the great, speedy, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service has always been spot on. I have recently bought Thatchers and the taste ansd temperature is fantastic. I'm now waiting for the next promotion to buy a new machine to have one lager and... See more

Rated 4 out of 5 stars

Mostly a good service and good beers better than out of a can. Pick-up service by yodel for empties isn’t always available so be prepared to take empty kegs to a yodel pick up point in some areas.

Rated 4 out of 5 stars

My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guin... See more

Rated 4 out of 5 stars

I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortu... See more


Company details

  1. Beer Distributor

Written by the company

At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolutely loving this machine!!

Absolutely loving this machine. Although I do wish there was more mainstream drinks available or more extensive variety than we already have but that would just be based purely on preference. For instance id love to have Asahi on draft and also Kronnenbourg. Aside from that it is everything I wanted and more!! Highly recommend.

27 April 2026
Unprompted review
Rated 3 out of 5 stars

Absolute joke of a non existence…

Absolute joke of a non existence customer service department. Can’t email you quickly enough to tell you about promotion ma they’ve got on etc . But when it comes to dealing with a complaint they don’t bother replying ( of course an AI will probably respond to this complaint ) . Return kegs picked up by yodel on 23rd April , been returned to perfect draft following day , still no credit on my 3 kegs , I’ve been a good customer to this company for well over a year now . They’ve lost my custom now as I don’t have any faith in the company anymore . Customer agent Victoria , asked me what my complaint was and assured me she’d ask for me , she now ignores all emails . After posting this review miraculously customer service got hold of me and have now credited my account . I’ve now updated it to 3 stars instead of 1

23 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for sharing your feedback, and we’re very sorry to hear about your frustration.

We’ve located your existing support ticket and can see that our agent requested some additional information to help resolve the issue with your returned kegs and the outstanding credit. Unfortunately, we haven’t yet received this information, which has delayed the next steps.

Please kindly follow up on your already created ticket with the requested details so we can investigate further and arrange the appropriate credit as quickly as possible. We apologise if this wasn’t made clear and for any impression that your messages were being ignored — this certainly isn’t our intention.

Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you promptly.

Rated 1 out of 5 stars

The delivery was supposed to arrive on…

The delivery was supposed to arrive on a Saturday and didn’t show until the following Tuesday and when it did it was delivered to the wrong address and I had to go and find it myself after going through the neighbouring houses.Perfect draft were contacted and apologised but I received nothing in the way of compensation for my troubles.Seri7considering selling my machine and going with their competitor who have larger kegs for about the same price.Extremely disappointed with Perfect Draft.

14 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience caused.

We’re very sorry to hear about the delayed delivery and that your order was delivered to the wrong address, requiring you to locate it yourself. This is certainly not the level of service we aim to provide. Your feedback has been raised internally for further investigation so we can understand what went wrong and take steps to prevent this from happening again.

We also regret that you feel disappointed with the outcome following your contact with our team. Your comments regarding compensation and overall experience are noted and appreciated.

Thank you again for bringing this to our attention, and we’re truly sorry for the frustration this has caused.

Rated 2 out of 5 stars

Not so PerfectDraft

Just had 3 kegs of Bud, not one of which pulled a perfect pint way too gassy not sure if Ill continue to buy again, every single pint

24 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for your feedback, and we’re sorry to hear about your experience.

We’re disappointed to learn that all three kegs were pouring too gassy and not delivering the perfect pint you’d expect. That’s certainly not right, and we’d like the opportunity to look into this for you.

Please contact us directly so our customer service team can gather a few details and help resolve the issue. We’ll do our best to assist and make things right.

Thank you for bringing this to our attention, and we apologise for the inconvenience caused.

Rated 2 out of 5 stars

Sadly lacking

Never get more than 5 pints out of a keg which means it’s working out very VERY expensive .
Frequently over gassed resulting in a glass of froth .
It’s such a shame because the beer does taste like one from a pub .
I think the use of the word “perfect “ is sadly not in my case .

19 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for taking the time to leave a review, and we’re sorry to hear about your experience.

Getting only a few pints from a keg and experiencing excessive foam is certainly not what we’d expect, and we understand how frustrating and expensive that must feel.

Please contact us directly so our customer service team can look into this with you, ask a few questions about your setup, and help resolve the issue where possible.

Thank you for your feedback, and apologies for the inconvenience caused.

Rated 5 out of 5 stars

Great range and super fast delivery

Been using PerfectDraft for years now and everything has always been great. The range of beers available keeps getting better and the easy keg return and express beer token credits means I can benefit from more money off.

27 April 2026
Unprompted review
Rated 3 out of 5 stars

Good quality product and reasonably…

Good quality product and reasonably good value, it’s just the extra £5 for delivery to NI is off putting

18 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for your feedback.

We’re glad to hear you’re happy with the quality of the product and feel it offers good value. We do understand that the additional £5 delivery charge to Northern Ireland can be off‑putting, and your comments have been noted.

Thank you for taking the time to share your thoughts — it’s greatly appreciated.

Rated 2 out of 5 stars

Now expensive and poor delivery partner

I've used Perfect draft for a few yesrs now. However, the kegs are now too expensive and Yodel are absolutely useless. Why offer a door to door service for delivery and collections and continue to do business with Yodel when they arent capable of providing a service? I can now get better lager at a cheaper price down the local without the hassle of having to deal with Yodel.

27 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for your feedback and for being a PerfectDraft customer over the years.

We’re sorry to hear about your disappointment with pricing and your delivery and collection experience. We understand how frustrating it is when a door‑to‑door service doesn’t meet expectations, and your comments regarding Yodel have been noted.

We appreciate you taking the time to share your thoughts, as feedback like this helps us review both our pricing and delivery partnerships. Thank you again for your honesty.

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