PerfectDraft Reviews 10,396

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product, finding the beer quality to be very good and enjoying the convenience of having draft beer at home. Many also highlight the ease of ordering and the promptness of deliveries, often receiving their orders quickly. The overall concept of the product and the range of available kegs are frequently praised. However, some people were dissatisfied with aspects of the service and delivery. Issues such as incorrect orders, missing items, and significant delays in delivery were reported. A few customers also experienced problems with faulty machines or kegs, and some found the process of returning empty kegs challenging, often attributing these difficulties to the delivery service.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the machine itself, highlighting... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast and prompt... See more

Order

Consumers have mixed experiences with ordering. Many reviewers praise the ease of ordering, quick delivery,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the pub-quality beer, its taste,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the great, speedy, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service has always been spot on. I have recently bought Thatchers and the taste ansd temperature is fantastic. I'm now waiting for the next promotion to buy a new machine to have one lager and... See more

Rated 4 out of 5 stars

Mostly a good service and good beers better than out of a can. Pick-up service by yodel for empties isn’t always available so be prepared to take empty kegs to a yodel pick up point in some areas.

Rated 4 out of 5 stars

My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guin... See more

Rated 4 out of 5 stars

I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortu... See more


Company details

  1. Beer Distributor

Written by the company

At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.


Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This review is just for this purchase…

This review is just for this purchase fast delivery very good price and the orchard pig cider is probably the best I’ve tasted the pro machine is also amazing why I have purchased 1 for Budweiser 1 for orchard pig

12 April 2026
Unprompted review
Rated 2 out of 5 stars

Product is good no complaints but the…

Product is good no complaints but the prices are ludicris, not purchased for a very long time and wont be buying anytime soon!
O and delivery times are poor as well!

26 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for your feedback. We’re glad to hear you’re happy with the product quality, but we’re sorry to hear your disappointment with our pricing and delivery times.

We understand that rising costs and slower deliveries can be frustrating, and we truly appreciate you taking the time to share your experience. Your comments have been passed on to the relevant teams as we continually review our pricing structure and work to improve delivery performance.

We hope we’ll have the opportunity to welcome you back in the future under better circumstances.

Rated 3 out of 5 stars

Missing Glasses

I ordered 2 kegs with 2 free Mahou glasses. The beer turned up but minus the glasses with no explanation as to why they weren’t included in the box - no alternative was provided either.
Pretty poor service really.

17 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for your review, and we’re sorry for the disappointment caused.

Based on the information provided here, we’ve been unable to locate your support ticket. We’d really like to look into the missing Mahou glasses for you and make this right. Please contact us directly with your order details so we can investigate and resolve this as quickly as possible.

We apologise for the inconvenience and appreciate you bringing this to our attention.

Rated 1 out of 5 stars

Still waiting for a response for a…

Still waiting for a response for a complaint I’ve made but been ignored!!! Yodel driver damaged my property and also left the box out by the front door so it can get soaking wet and anyone could have stolen my kegs. I contacted yodel and I need to contact you also

15 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

We’re really sorry to hear about this and understand how frustrating it must be. This is not the level of service we expect, especially regarding damage to your property and the way the delivery was left.

Thank you for raising this with us. Please be assured that an agent will get back to you as soon as possible to look into your complaint and help resolve this matter.

We appreciate your patience and sincerely apologise for the inconvenience caused.

Rated 4 out of 5 stars

The machine and beer are perfect I have…

The machine and beer are perfect I have no issue either, but the courier’s you use are a joke, my 1st delivery was the machine and keg with glasses just left on the doorstep no knock on the door nothing and was stolen. My 2nd delivery 3x kegs left on the doorstep no knock on the door. This was all caught on cctv enabling me to retrieve my stolen stuff. When you try to contact anybody to report anything impossible

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Product issue

Had an issue with the machine as was faulty, took a bit to get the sales receipt sent back to me but the staff are very happy to help and when ordering new kegs, it’s always fast delivery

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Stella beers

Excellent service very good selection of beers I’ve tried quite a few and they’ve all been very good glad I tried 0 proof Stella at a friend’s place as this one’s definitely not for me but can’t fault the ones I’ve had delivered on time as always very good all round service

12 April 2026
Unprompted review
Rated 5 out of 5 stars

PerfectDraft

Really good experience once again with my delivery the option to have my return kegs collected from home has been disappointing with no shows on collection day so I’ve been taking them to a local store but as for PerfectDraft I can’t fault them at all my credit is instantaneous and delivery is within 24hrs communication is excellent and ordering is straightforward and the beer is great quality hopefully the collection process can be improved but it won’t put me off ordering.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Great!! Perfect Draft, Perfect Service!!

Was not expecting how great this beer pump would be, really impressed with product and service. This company are a refreshing change to all the modern companies that don’t care about the customer and customer service. Perfect Draft don’t seem to like that at all, everything runs smoothly and they reward repeat business. 10/10 from me well done PD I will stay a loyal customer to you. I’d love to see some more craft IPA’s at 5% plus maybe from all the craft uk breweries also never lose the German beer I like that too. I also dream of an Italian lager actually from Italy like it used to be before it was all made in Scotland. I know PD has European connections maybe this could happen? Real moretti?? Hint hint, but thanks overall great job guys.

25 April 2026
Unprompted review
Rated 2 out of 5 stars

Return kegs is a joke!

Had my machine for a few months now and it’s ok
However the return of kegs is a joke
No store near me
Yodel can’t pick up!

What’s the point in offering a discount on returned kegs if you can’t return them?

Typical useless offer and the purchase of the machine I’ll write off because I won’t be buying anymore kegs

25 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with returning kegs — we understand how disappointing this is, especially when a return option and discount are advertised.

This is not the experience we want for our customers, and we’d really like the opportunity to look into a solution for you. Please contact us directly with your details, and our team will work with you to find a resolution.

We appreciate you raising this and hope we can turn this around for you.

Rated 3 out of 5 stars

Specific feedback on Siren Lumina.

Specific feedback on Siren Lumina.
I like the beer but at the end of every keg (the last 4 I’ve had) the beer comes out like mud and it is undrinkable. You basically lose a pint from each keg - very frustrating.

18 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thank you for sharing your feedback, and we’re sorry to hear about the issue you’ve experienced with Siren Lumina.

Based on the details in this review, we’ve been unable to locate a support ticket for this matter. If you haven’t already, please contact us directly with your order details and keg batch information so we can investigate what’s happening and help resolve this for you.

We understand how frustrating it is to lose beer from each keg and appreciate you bringing this to our attention.

Rated 5 out of 5 stars

I have been told to buy the Perfect…

I have been told to buy the Perfect Draft but didn’t think it was worth it. But I have to say the wife and I have got back into drinking beers at home as it definitely tastes better than cans. When I have ordered always been very impressed always turns up next day always have offers to tempt me 🤣.
I would say if you enjoy a pint buy one 👍

25 April 2026
Unprompted review

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