Perfect GroupReviews 

314
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and positive attitudes, often going above and beyond expectations to ensure a smooth process. The service provided is frequently described as exceptional, with many highlighting the careful handling of belongings, quick turnaround times, and overall stress-free experience. Reviewers also commend the excellent customer service, noting prompt communication and helpfulness from office staff, which contributes to a seamless user experience. However, some people mentioned issues with damaged furniture and appliances, as well as incorrect installations leading to leaks and further damage to their property. There were also complaints about an incomplete unpacking service despite assurances, and a perceived lack of experience among some crew members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the careful handling and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as seamless, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect service today when our furniture was returned by Matt, Nat and Abigail. Lovely people, very professional who showed great respect for us and our property- they went above and beyond and did fa... See more

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(314)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very impressed with perfect…

I was very impressed with perfect group.From my dealings with the administration to the guys who moved us on the day, Lewis, Jordan and Cory.They were professional , polite and friendly. They took charge of everything and handled our belongings with care. I will definitely recommend this company. A stressful day was made much easier.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Impressive Team

I was very impressed with the courtesy shown from the 3 guys. They were very efficient and all of my possessions were wrapped and cared for. I have already recommended the company to a friend who will be moving in the near future. 5 stars are definitely well earned.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Stress free and extremely professional

Many many thanks to Connor and Lauren for arranging our move! To Leon and his three colleagues for the way they handled our move making a potentially stressful situation, stress free! We would extremely pleased if Leon and his team were able to carry out our move from temporary accommodation back to our home. I would highly recommend this company as everything was carried out extremely professionally. Thank you very much Tony and Cheryl Moore 😀

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Fast, efficient and helpful team both times we have used Perfect. We were pretty unprepared for move date and had small kids getting in the way but the team dealt with everything quickly and with a smile. They quickly dismantled all our furniture when moving out and quickly rebuilt it when we moved back in. The head office kept us informed of everything efficiently.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, proactive, hard working and honest guys! Our belongings were kept properly and dealt with care. Big shout to the team running things behind the scenes! Again, efficient, professional and responsive. Happy to work with them again.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant removal and storage service

Last year, Haydon and Aaron removed and stored the contents of my home. They were polite, helpful, courteous, took care of my furnishings and worked very hard, with good humour. Haydon, Leon and Mark moved my contents back in recently and once again, they took great care, were polite and courteous and did a great job. Lauren and Connor organised the moves brilliantly and the whole team made a stressful time in my life a lot easier. I highly recommend their services.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Massive thank you to Samantha Steve…

Massive thank you to Samantha Steve Oliver & Callum and all the team at Perfect Group.

The Clue is in the name... Seamless Move from start to finish literally cannot fault these guys.

They helped us the last time we moved too and honestly cannot thank them enough, from how sincerely friendly they all are, to how meticulously they looked after all our belongings as if they were their own.

Once again.
Thank you so much.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Firstly I would like to thank Kaydon

Firstly I would like to thank Kaydon, Joey, Ampy & Charlie for their fantastic & outstanding approach towards their work and understanding customer’s needs. This made what could of been an extremely stressful day very charm and organised thank you so much for your support along with the banter and jokes :)) Shanice & Family

27 January 2025
Unprompted review
Rated 5 out of 5 stars

The dream team!

I just wanted to take a moment to thank Hayden, Joe, David, and Kevin for their outstanding service yesterday – they were absolutely fantastic, truly the dream team!

I was feeling quite anxious about the day, but their professionalism and friendly demeanour immediately put me at ease. They were not only efficient but also incredibly polite and considerate throughout the entire process. I honestly couldn’t have asked for a better experience – they made everything so much smoother.

I’d also like to thank Lauren and the team in the office, as they were a pleasure to communicate with and incredibly efficient.

31 January 2025
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your kind words! We're absolutely thrilled to hear that Hayden, Joe, David, and Kevin were able to make your experience such a positive one. It’s fantastic to know that their professionalism and friendly approach helped ease your anxiety. We truly appreciate your feedback, and we’ll be sure to pass along your compliments to the team.

Rated 5 out of 5 stars

Outstanding service from start to finish!

My wife and I needed removals, export wrapping, and storage in preparation for our move to Australia. From our initial consultation with Joe Grafton to the moving day expertise of Scott and Callum, and the recent support from Samantha, Connor, and Ashley during our visit to reorganise our belongings in storage, we have been thoroughly impressed. The entire team has been incredibly friendly, professional, and supportive throughout the process. Nothing was ever too much trouble, and we truly can’t thank them enough!

27 November 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your wonderful feedback! We’re delighted to hear that you and your wife had such a positive experience with the team from start to finish. Joe, Scott, Callum, Samantha, Connor, and Ashley will be thrilled to hear your kind words. It’s great to know that they were able to provide you with such friendly, professional, and supportive service throughout your move and storage process. We truly appreciate your trust in us, and we’re so glad we could help make your move to Australia smoother. Wishing you all the best in your new adventure.

Rated 5 out of 5 stars

The Perfect Group Removals Team

The Perfect Group Removals team were very professional, understanding, diligent and adaptive to our circumstances. In particular Leon helped my elderly mother with the boxing up and was so kind and understanding.

11 January 2025
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you for sharing your positive experience with us! We’re so glad to hear that Leon and the rest of the team were able to make a difference during your move. It’s wonderful to know that Leon’s kindness and understanding helped your elderly mother feel supported during the process. We truly appreciate your feedback and are grateful for the opportunity to assist you. If you need anything else in the future, we’re always here to help.

Rated 5 out of 5 stars

Perfect professional people

A stressful week due to house damage was suddenly lifted for a few hours thanks to these guys.
Great communication and truly helpful, courteous guys helped us. We had a good laugh as the guys moved, unwrapped and pushed everything into place.
Jay and Nathaniel thanks so much for helping us, you really couldn't do enough to help.
Perfect Group clearly hire perfectly professional people.

17 December 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Wow, thank you so much for this amazing feedback! We’re absolutely thrilled to hear that Jay and Nathaniel could bring some relief and even a bit of laughter during such a stressful time. It’s so rewarding to know that their professionalism, communication, and willingness to go the extra mile made a difference for you. We truly believe in hiring the best, and it sounds like Jay and Nathaniel really lived up to that standard. Thanks again for sharing your experience, and we’ll be sure to pass along your kind words to them! Wishing you all the best as you move forward – we’re always here if you need us!

Rated 5 out of 5 stars

Great service

Office staff were quick and efficient getting me a removal date as soon as possible. The removal guys were brilliant, they went above and beyond even assembled my beds while I was out! Great service will recommend

16 December 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your fantastic feedback! We're so glad to hear that the office staff were able to get your removal date sorted quickly and that the removal team went above and beyond for you. It’s great to know they took care of things like assembling your beds while you were out—that’s exactly the kind of service we aim to provide. We truly appreciate your recommendation and are grateful for the opportunity to assist you. If you need anything else in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Perfect Group Saved The Day

A short-notice large domestic pack, removal and unload was handled with the utmost care, attention and professionalism by Steve and the team. Thank you.
But there is more. It was the little things, the care with wrapping and packing, the courtesy, the reliability, the communication, all faultless.
The big things too were handled brilliantly, including a grand piano, actually the piano sounds better after the move, so thanks for tuning it on the journey.
At the time I said how impressed I was, how this move was the best move ever. So only five stars, I would actually rate ten.

5 December 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Wow, thank you so much for this incredible feedback! We’re beyond happy to hear that Steve and the team were able to handle your move with such care and professionalism, especially with the grand piano—sounds like a true success! It’s fantastic to know that all the little details, from wrapping and packing to communication, were just as spot on for you. Your words mean the world to us, and we’re so grateful that we could make your move such a positive experience. If we could give you ten stars, we definitely would! Thanks again for trusting us with your move, and we’re always here if you need us in the future.

Rated 5 out of 5 stars

Everything around the removal was perfectas…

Everything around the removal was handled incredibly professionally.
Regular phone contact & updates with the Exeter office & Richard on the ground was really helpful.
The two teams on the two days were brilliant.
My 91 year old Mum was very grateful to have her belongings so well cared for. We would have no hesitation in recommending the company. Perfect service!

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

From the initial phone inquiry to the move itself the team were just superb. I would highly recommend the team to anyone - Thank you

15 November 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Hi Oliver,

Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our team superb from start to finish! Providing outstanding service is our top priority, and your recommendation means the world to us.

If you ever need assistance again in the future, please don’t hesitate to reach out.

Best regards,
The Perfect Group Team

Rated 5 out of 5 stars

Haydon and his team were great

Haydon and his team were great. Honest, friendly and listened to my needs. They were careful packing, respectful and worked considerately around my pets.

A trustworthy and likeable bunch.

Thank you 😊😊

13 November 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you for your lovely feedback! We’re so pleased to hear that Haydon and his team provided you with honest, friendly, and considerate service. Taking care to listen to your needs and working respectfully—especially around your pets—is a priority for us, and we’re glad this made a positive difference during your move.

It’s wonderful to hear that you found the team both trustworthy and likeable. Your kind words mean a lot to us and will be shared with Haydon and the crew.

If we can assist you further, please don’t hesitate to reach out!

Warm regards,

The Perfect Group Team

Rated 5 out of 5 stars

Great service.

Steve and the guys did a great job removing all our furniture into storage, packing and covering all our furniture and fragile items..
They were very accommodating all the way through the move.
Also the service I received from Beth with communication.. Thank you Steve and Beth.

11 October 2024
Unprompted review
Perfect Group logo

Reply from Perfect Group

Thank you so much for your kind review! We’re delighted to hear that Steve and the team provided great service while carefully packing and storing your furniture and fragile items. It’s wonderful to know they were accommodating throughout the process and made your move as smooth as possible.

We’re also thrilled to hear that Beth’s communication and support left a positive impression. We’ve shared your feedback with both Steve and Beth, and they truly appreciate your kind words.

Thank you for taking the time to share your experience. If there’s anything else we can assist you with, don’t hesitate to get in touch!

Warm regards,

The Perfect Group Team

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