Perfect Group Reviews 

314
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and positive attitudes, often going above and beyond expectations to ensure a smooth process. The service provided is frequently described as exceptional, with many highlighting the careful handling of belongings, quick turnaround times, and overall stress-free experience. Reviewers also commend the excellent customer service, noting prompt communication and helpfulness from office staff, which contributes to a seamless user experience. However, some people mentioned issues with damaged furniture and appliances, as well as incorrect installations leading to leaks and further damage to their property. There were also complaints about an incomplete unpacking service despite assurances, and a perceived lack of experience among some crew members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the careful handling and... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent support and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as seamless, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect service today when our furniture was returned by Matt, Nat and Abigail. Lovely people, very professional who showed great respect for us and our property- they went above and beyond and did fa... See more

Rated 5 out of 5 stars

Peter, Montana and Easter were hardworking, efficient and used their initiative when they moved us back home after our house fire. Peter was mindful of his team's welfare on a very hot day which I'm s... See more

Rated 5 out of 5 stars

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additiona... See more

Rated 5 out of 5 stars

We had to move out of our house at short notice last week when our insurers finally gave the go-ahead to start work on our subsidence-ridden property. The Perfect Group lived up to their name and made... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


Contact info

4.9

Excellent

TrustScore 5 out of 5

314 reviews

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No recent history of asking for reviews

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4.9

All reviews

(314)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

House move with zero problems!

We used perfect group Walsall for our move in Warwickshire. We moved over the August bank holiday weekend from Bedworth to Bulkington and the team were fantastic. I went to assist with lifting furniture to be told to leave it to them and just direct where things need to go and what room is what. We didn’t have to lift a finger. They were considerate of neighbours, they were polite and friendly, they covered sofas, tv’s and anything we hadn’t already packed or packed well enough they made sure it was safe and secure. Floors at the new house were cream carpets so they put covers down over all the floors to protect it. Everything ran smoothly on the day and even at the new house when my indecisive wife wanted to move things round constantly from room to room it wasn’t too much trouble. Even when it was all done they checked to see if we wanted anything moving and once we were happy they signed off the job and left. I would 1000% recommend these guys.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Removal of house contents to storage

The Perfect Group removed the contents of several rooms in our home to storage whilst building work was undertaken. From start to finish, their service was excellent. Prompt, friendly and clear communication about arrangements. The staff undertaking the removals were very skilled, professional and lovely to deal with, particularly important given they were in our home. All our items were handled with care and everything was labelled accurately. This was proven when it was all returned to the right place on completion of the work. Would recommend this company without hesitation.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company

This company at the very last minute came to my home and removed a bed, wrapped it and stored it for seven weeks. It came back in perfect condition and was placed exactly where we wanted it without fuss or damage to the bed or our property. The men who returned the bed were kind, courteous and considerate. So we’re the original men who carried out the initial removal. This company cared about customers and their property and all were extremely professional in every way. I would have no hesitation in using them again or recommending them. Thank you also to Kaitlan for the help given.
Davi Duckenfield

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Great job from start to finish!

Can’t thank the Perfect Group enough. Mabel and James were great - providing quick turnaround with the quote, dropping off all of the packing materials required (and then more when we needed additional boxes). The team on the day of the move worked their socks off loading and unloading the vans and ensuring everything went smoothly and we were happy. Would definitely recommend!

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Perfect group were fantastic from start…

Perfect group were fantastic from start to finish. The communication was great. They handled our belongings with care. The team worked solidly for two days to move us from our two bedroom home and unloaded everything exactly where we wanted it at the other end. I really felt like I could trust the team with the whole process and our belongings. I would highly recommend Perfect Group to others.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

Moving back into our re-built home (3 years after it burned down) was always going to be a challenging experience.... Haydon and the team instilled confidence at every step of the way - from planning what would be done when (two day move) - to taking great care to protect new carpets and ensure that nothing was damaged (nor walls scuffed) during the move. Great job by all and much appreciated !

16 July 2025
Unprompted review
Rated 5 out of 5 stars

AJ and Nathaniel

AJ and Nathaniel, came up to Scotland from Birmingham and made an awful experience bearable they couldn't have been more professional and friendly I am indebted to them

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Friendly and Very Quick

Dave and his team were brilliant and extremely professional. They understood that I was grieving for my late husband, who had passed away last year,and that I had found it difficult going through all his things.
They were very kind and friendly and super efficient.
So much so that a word of warning. If your things are going into storage, don’t hold on to any items you want to keep with you or they will be whisked away and packed in a blink of an eye.
David even found my husband’s lost wedding ring which had got stuck on a jeweller’s sizing implement and managed to prise it off! He also found some gold jewellery and some crystal glasses and an extremely large, engraved crystal cup which my husband had won for a golf classic. They only took two mornings to pack the lot in spite of my leaving loads of things around.
Lauren, in the office, is lovely too and understood my situation.
When they bring back everything eventually, I do hope that Dave will be available again.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic removal company

The Perfect removal company were fantastic. They turned up on time, were friendly, cheerful, helpful and really could not have done more to help us. Our huge amount of boxes and furniture were out of our old house by 11.15am. They started moving into our new house at 2.30pm and were finished by 4.15pm! The beds were built, everything was in place to the best of their ability. The garage shelves were all in place with lots of boxes. They used floor coverings at both houses so everything was left clean. I would not use another company after this.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't fault the service we received…

Couldn't fault the service we received from the initial contact, arranging a drop off date and actual delivery. Ellis and Nathaniel were super friendly and efficient, nothing was too much trouble. Well done guys, keep up the good work!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

This company deserves 5 stars

This company deserves 5 stars. The lads that came to the house were respectful, brilliant at their job quick and so helpful as well. The company have been brilliant from start to finish. The lady on the phone was lovely too. Can't find fault with them at all. Would recommend to everyone

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Don't use them

Don't use them! They damage your personal belongings and don't take responsibility for it. They lost loads of our items, broke and damaged others.
Awful company!!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Kieran and Nathaniel were exceptionally professional and careful to ensure that no damage was caused when collecting hire furniture from a particularly awkward area from the property.

If I require the services of Perfect Group again in the future I shall certainly be requesting this duo handle the job.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect it was!

When you have “Perfect” in your company name you need to live up to it and most definitely they did! A longer distance move, completed on the hottest day of the year so far, was no mean feat. Despite the conditions all kept their cool at all times! The whole team were polite, friendly and EXTREMELY hard working, delivering our possessions with great care safely to their new home. So it’s huge thanks to Dave,
Nigel, Jack, James and Hayden as well as to the remainder of the team joining from the Midlands. Also to the ever efficient and cheerful Mabel coordinating the seamless service we received.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Ash & Tim

After the most stressful few weeks and having to leave our home due to fire risks, we were apprehensive about how the actual move would go. Ash & Tim made it the easiest transition ever (despite all the stairs!) and we are so so grateful for their help!! Thank you ❤️

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend highly enough

From first impressions when James came to quote for the move to Hayden and Nigel leaving us in our new home across the country, I honestly can’t fault Perfect Group. Our move was complicated and the dates changed fairly close in. Everything was accommodated with no fuss and total reassurance.
It’s actually quite a big deal to have strangers handling all your property but it was done with care and attention. In fact it was a pleasure to have the guys around.
Wouldn’t hesitate to use again and would most definitely recommend. Big thanks also to Mabel for her help behind the scenes and Leon and his team for their packing efforts. Thank you!

18 June 2025
Unprompted review

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