Delighted. Seamless, easy, speedy delivery. Second purchase this month, set of dining chairs, set of barstools, both modern retro style with gun metal legs... gunmetal adds lovely retro/industrial lo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our cafeteria tables and chairs from Peppermill! They are bright, stylish but super hard wearing. This year we bought additional chairs as they were so popular! The delivery is always smooth... See more
Company replied
Amazing Showroom with great selection of products and seamless shopping experience! We have been to this showroom multiple times exploring their range and each time found something new! We bought... See more
Company replied
Peppermill Interiors were absolutely fantastic from start to finish, the staff there were amazing. Alice went to great lengths to help me find my perfect dining table and had it delivered so smo... See more
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Company details
Written by the company
Shop home, bar and restaurant furniture at Peppermill Interiors. Domestic and commercial furniture specialist. Dining furniture, lighting, vintage and more.
Contact info
Zone 2, Unit 6, Burntwood Business Park, Ring Rd, Chase Terrace, Burntwood, WS7 3JQ, Burntwood, United Kingdom
- 01543375872
- sales@peppermillinteriors.com
- peppermillinteriors.com
4.8
Excellent
187 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous Shopping Experience
Purchased many times from Peppermill, lovely shopping experience in a wonderfully stocked store. Staff are extremely helpful and go above and beyond. Brought many items to furnish my office, quality products and a great delivery service.
5 May 2023
Unprompted review
Reply from Peppermill Interiors
Thank you for sharing your shopping experience with us! We are thrilled to hear that you have purchased many items from us to furnish your office. We are delighted to know that you found our staff to be extremely helpful. We understand that delivery is an important part of the shopping experience, and we are pleased to hear that you had a great delivery service as well.
Thank you again for choosing Peppermill Interiors. We look forward to serving you in the future!
Amazing place
Amazing place - jam packed with quirky and stylish excellent quality furniture. Have bought a number of pieces so far and have spread the word to friends and family who have also happily purchased from Peppermill.
Am back soon for some new bar stools - and who knows what else I will find ?
5 February 2024
Unprompted review
Reply from Peppermill Interiors
Thank you for your kind words and for choosing Peppermill Interiors. We are delighted to hear that you find our furniture to be of excellent quality and that you have recommended us to your friends and family. We are excited to hear that you will be back for some new bar stools, we look forward to seeing you soon!
Dining room , table chairs and high chairs.
We ordered bar stools, high bar chairs and dining table and chairs. All of high quality, service in store is fantastic and delivery too. Highly recommend this company and so much to choose from.
9 September 2023
Unprompted review
Reply from Peppermill Interiors
Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you are satisfied with the quality of your furniture from us. We are also pleased that our sales team and delivery service met your expectations. Thank you for recommending Peppermill to others. We appreciate your support and we look forward to continuing to serve you in the future.
Definitely worth a visit …
Visited Peppermill just to look around for bar stools. Very helpful staff and not pushy at all. Purchased 3 stools which we bought away with us. Helpful warehouse staff too.
The stools are excellent quality and look great in our new kitchen. Will return to buy a table and matching dining chairs.
Definitely worth a visit.
16 December 2023
Unprompted review
Reply from Peppermill Interiors
Thank you for sharing your experience with us! We're happy to hear that you found our sales team to be helpful during your visit.
It's great to hear that you're happy with the quality of the bar stools you purchased, and that they have a made a great addition to your kitchen.
We'd be delighted to have you back in our store to choose a table and matching dining chairs.
Thank you for choosing Peppermill, and we look forward to seeing you again soon!
Amazing company
Great to deal with, amazing quality furniture. Will be returning
4 February 2023
Unprompted review
Reply from Peppermill Interiors
Thank you for your lovely review! We are glad to hear that you had a great experience with us and are pleased with your furniture.
We look forward to welcoming you back to our store in the future.
Great furniture shop
I originally purchased dining chairs from Peppermill, then later a beautiful oak framed statement chair. The products are good quality & the selection is great. Something a little different, but still timeless & stylish. Customer service is friendly & prompt. I would like them to look at more competitive delivery options, as my only niggle. Thank you Peppermill
6 November 2023
Unprompted review
Reply from Peppermill Interiors
Thank you Sarah for your kind review. We are very happy to hear you are impressed with your furniture from us and the selection we have on offer. We take pride in providing a unique furniture selection for our customers. We appreciate your feedback about delivery options and we shall pass this on for consideration.
GREAT CUSTOMER SERVICE
Purchased 2x Arlington dining chairs. There was an issue with one, but this was sorted out swiftly at no cost to me.
Great service and lovely chairs.
2 February 2024
Unprompted review
Reply from Peppermill Interiors
Thank you for taking the time to leave a review regarding your recent purchase of our Arlington dining chairs. We are delighted to hear that you are enjoying the chairs and that our customer service team were able to assist you with any issues you had in a timely and satisfactory manner. We hope to see you again soon!
This is a gem of a place
This is a gem of a place. Amazing collection of furniture, at really good prices. The service quality and delivery is all very very good
4 February 2024
Unprompted review
Reply from Peppermill Interiors
Thank you for taking the time to share your experience with us. Our team work hard to curate a selection of high-quality furniture at affordable prices, and we're thrilled to hear your positive feedback on this. We're also so happy to hear that you were pleased with the service quality and delivery. Thank you again for your kind words.
Peppermill quality products & service.
Peppermill were recommended to me by a high level licensed business in the Peak District who has been using you for all his furniture requirements. The Superb product quality is obvious as soon as you enter the showroom. The island & leather chairs we chose were very reasonably priced & the delivery service was superb also. I would not hesitate to recommend Peppermill to anyone, in fact I already have done so to most of the friends who have seen the furniture in my conservatory
25 November 2023
Unprompted review
Reply from Peppermill Interiors
We are delighted to hear that you had a wonderful experience with us and that we had been recommended by as previous customer. We are also pleased to know that you found our product quality to be excellent.
Thank you for for your kind words. We appreciate your trust in us and look forward to continuing to provide high-quality furniture to you and others.
We have bought from peppermill many…
We have bought from peppermill many many times.
Great quality products.
Fantastic showroom.
Customer service is second to none.
3 February 2024
Unprompted review
Reply from Peppermill Interiors
We are thrilled to hear that you have had such a positive experience with us at Peppermill.
Thank you for your continued loyalty and for taking the time to share your feedback with us. We take great pride in providing our customers with the highest quality products and exceptional customer service, and we are pleased to hear that we have met your expectations in both areas.
We appreciate your business and hope to continue serving you for many more years to come.
We recently purchased an appartment and…
We recently purchased an appartment and bought all our furniture from Peppermill Interiors.
From our many guests , all of them have commented on the quality of the furniture.
It has elevated our home without making it feel impersonal. It is all homely, comfortable and great quality.
Thanks Peppermill.
2 December 2023
Unprompted review
Reply from Peppermill Interiors
Thank you so much for sharing your positive experience with us! We are so pleased to hear that you are enjoying your new furniture from Peppermill Interiors, and that your guests have also taken notice of the quality and comfort that our products provide.
We are grateful for your business and for taking the time to leave us such a kind review!
We ordered two high old school style…
We ordered two high old school style chairs on the website, I was very happy to receive them three days later. They arrived however there was one with small damage to the box. Unfortunately, after unwrapping, one of the chairs was damaged. I contacted Peppermill and said I wanted an exchange for the damaged item. The customer services team were super helpful after I took a few photos and offered a replacement. The replacement was delivered in a few days. Even though there was an issue it was resolved quickly and customer services were great. I now have 2 bar stools in my kitchen bar area! I might order another!
4 October 2023
Unprompted review
Reply from Peppermill Interiors
Thank you for taking the time to leave us a review. We are sorry to hear that one of your chairs arrived damaged, but we are glad to hear that our customer service team was able to assist you in a timely manner and provide you with a replacement. We always strive to ensure that our customers receive their orders in perfect condition, and we apologise for any inconvenience caused by the damage to the box.
We appreciate your feedback and we are pleased to hear that you are happy with your purchase and the service you received from our team. We hope that you continue to enjoy your chairs and that they bring you many years of comfort and style in your kitchen.
Brilliant company
Brilliant company, I couldn’t get to the showroom so they emailed me extra photos on request. Delivery was spot on, they assembled my table and took away the packaging, couldn’t ask for more!
4 December 2023
Unprompted review
Reply from Peppermill Interiors
Thank you Jen for taking the time to share your positive feedback with us. We're thrilled to hear that you had a great experience with our company and that we were able to help you find the perfect dining table for your needs.
We understand how difficult it can be to shop for furniture without being able to see it in person, which is why we're always happy to provide additional photos upon request. We're glad that this was helpful for you.
Thank you again for choosing Peppermill Interiors!
Great place really revommend
Love the products staff are helpful
Professional and pleasant. Guys in goods inwards also helpful. We’ve already recommended to friends who have purchased also. Great place
3 February 2024
Unprompted review
Reply from Peppermill Interiors
It is always our aim to provide excellent service to our customers, and we are so pleased that you had a positive experience with our team and love our products.
We also really appreciate that you have recommended us to your friends, and we are delighted that they have made purchases as well.
Thank you for choosing Peppermill Interiors and for leaving us such a lovely review.
Lovely store with helpful people
Lovely store with helpful people. Didn't buy anything on the day but later bought a fantastic set of chairs. It's great that you can mix and match the colours.
6 May 2023
Unprompted review
Reply from Peppermill Interiors
Thank you for taking the time to leave us a great review! We are pleased to hear that you enjoyed your experience in our showroom and that our staff were helpful to you. It is lovely to hear that you were able to find the perfect set of chairs for your needs from us. We hope to see you again soon!
Great experience
I have shopped with Peppermill Interiors multiple times now and the service and furniture quality exceeds every time. I have recently purchased the Hammerwich chairs from them which are great and go with my table perfectly. Would recommend for anyone looking for furniture!
12 January 2024
Unprompted review
Reply from Peppermill Interiors
We really appreciate you taking the time to share your positive experience with Peppermill Interiors. We are delighted to hear that you have been satisfied with the quality of our furniture and the level of service that we provide.
Thank you for recommending Peppermill Interiors to others. We appreciate your support and look forward to serving you again in the future.
After ordering three bar stools via the…
After ordering three bar stools via the website, I was very happy to receive them only four days later. They arrived with DPD and were well packaged inside however there was damage to the outside box. Unfortunately, after un wrapping the stools, one of them was damaged. I contacted Peppermill and said I wanted an exchange for the damaged item. The lady in customer services asked for me to send through images of the damage but was helpful and offered to have the stool collected and a replacement re-delivered. The stool was collected the following day and a replacement was delivered a few days later. Even though it there was an issue it was resolved quickly and the customer services representative was polite. I now have three lovely bar stools that have made an excellent addition to my kitchen!
17 January 2024
Unprompted review
Reply from Peppermill Interiors
Thank you for taking the time to share your experience of ordering bar stools from our website. We are delighted to hear that you received the stools within four days and that they have made an excellent addition to your kitchen.
We are sorry to hear that one of the stools was damaged during transit but we are glad that our customer service representative was able to assist you in resolving the issue quickly and efficiently. We appreciate your understanding with providing images of the damage, which enabled us to arrange for the stool to be collected and a replacement re-delivered within a few days.
At Peppermill, we strive to provide the best possible customer service and aim to ensure that all our customers are satisfied with their purchases. Your feedback is greatly appreciated as it helps us to improve our services and maintain our high standards. Thank you for choosing Peppermill Interiors!
awful customer service .. its like dealing with a used car salesman
awful customer service ..
ordered a dinning table, paid extra for 2 man delivery and assembly.. the company sent the table out with incomplete bolts.. the deliveryman & the child he bought with him assembled the table and kept hush about it.. they also dropped it whilst they were assembling it. when I came to use it and it was wobbly .. first they wasted my time by expecting me to send pictures , saying just lift table to the side and take a picture .. I had to wait months before I was to get 2 ppl to help tilt the table , whilst I took the picture.. even though I told the CSA that I can feel that there's no bolt there hence why its wobbling,
once they received the pictures, the company is now refusing to come back and reassemble the table correctly or refund me the delivery .. this is a solid wood 2.5m table and they expect me to do it myself .. they literally could not care less about any mistakes they have made.. the higher management actually responded via the CSA that as the table was useable its fine.. the base of the table is wobbly. they take your money but could not care less about making sure the goods you receive are of a quality standard.
ive read all the negative reviews and they give the copy cut paste respond, but this company truly do not care about customer service . If your silly enough to shop with them , make sure you fully check your items before the deliverymen leave , my table looked fine, when I sat at it is when I realised its wobbling.. the offered me a £50 voucher .. I dont want a voucher , I want a functioning table .
26 January 2024
Unprompted review
Reply from Peppermill Interiors
We are sorry to hear about the inconvenience you have experienced with the delivery and assembly of your dining table. We take all customer feedback seriously and appreciate you bringing this issue to our attention.
At our company, we prioritise ethical and lawful employment practices by mandating that all third-party delivery couriers only employ adults who are above the legal working age. We have checked with our courier and the team who delivered your order were all above the legal working age.
We understand that there was a month delay in you reporting the issue to us after receiving delivery. However, our Customer Service team did respond to your complaint within the 48-hour timeframe. They also followed company procedure to request photos of the problem to ensure the most efficient solution for the customer. We also do understand that in order to take any photos of the underneath of the table you required someone to assist you, which caused a delay to the process. However, we are pleased to hear that the situation was quickly rectified for you after receiving the photos from yourself and that our delivery team promptly went out to re-fix the part.
We apologise for any miscommunication regarding a refund. We assure you that we take quality standards seriously and want to make sure our customers are satisfied with their purchases.
Please let us know if there is anything else we can do to assist you.
I purchased 8 chairs for one of my…
I purchased 8 chairs for one of my restaurants and most have broken, the company would do nothing about it, only interested in selling cheap products that look good with no customer service, be very careful as I have bought threee different times and all are briken and with issues, never again
22 January 2024
Unprompted review
Reply from Peppermill Interiors
Thank you for bringing this matter to our attention. We are sorry to hear that you have experienced issues with the chairs you purchased from us. At our company, we strive to provide high-quality products and exceptional customer service, but we also have limitations on what we can do with products that are no longer under warranty or have been heavily used. We understand your frustration and would like to offer our apologies for any inconvenience caused.
If you would like to discuss this matter further, please do not hesitate to contact us.
Excellent service from the sales team …
Excellent service from the sales team quick and efficient. Furniture a good price, well designed.
24 November 2023
Unprompted review
Reply from Peppermill Interiors
Hi Erica, thank you for your review! We are glad to hear you are happy with the service we have provided and the furniture pieces we have to offer! We will be sure to pass your kind words on to our sales team. We look forward to hopefully seeing you again in the future!
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