A huge thank you to Phoebe Rhodes who was pivotal to our on-boarding experience. Phoebe and I met weekly to discuss any issues/queries and her knowledge and expertise was much appreciated. Phoebe wa... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Peoplesafe is the largest provider of personal safety technology, specialising in:
Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.
Peoplesafe protects over 375,000 employees
Our service provides support for staff working without supervision and gives them the ability to call for help.
It’s an effective control measure to mitigate the risks faced by someone working by themselves.
If you’re looking to protect your people, get a quote or request more information .
Emerald House, East St,, KT17 1HS, Epsom, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simon is a real gentleman, my safety device started beeping, and Simon introduced himself asked if I was okay and if I needed support, when I explained it was an accidental call out for help, he talked me through how I can cancel the call if need be. He was very polite and helpful. Exactly who we need in case of emergency!

Reply from Peoplesafe
We sent a request through email to PeopleSafe and we did receive an almost immediate reply from them, that provided full and clear support to resolve our issue promptly. Well done Kelly!

Reply from Peoplesafe
Andre went above and beyond with my expectations for training. I feel more confident is driving up usage and scheduling reports and using the portal to get the most benefit I can for our company.

Reply from Peoplesafe
A nice quick and easy response to my enquiry, issue resolved and followed up in a time frame.

Reply from Peoplesafe
Great service rolling out to our company. They sort everything, training, webinars, documentation, they made it very easy and the app has been very well received by staff.

Reply from Peoplesafe
I have been working with Olly for the last couple of months and found him to be professional and responsive to all of my queries. His demeanor and personality means he's also a pleasure to work with. Thanks olly!

Reply from Peoplesafe
Had quick response and a new device was sent out within 3 days, really happy with the speed of the response and process.

Reply from Peoplesafe
Excellent customer service at every step of the process. Tessa & Kadeer have been really helpful & knowledgeable on any issues/queries we have had. Really happy with how things are going so far. Products are great too.

Reply from Peoplesafe
When I first took on the responsibility of managing the Peoplesafe portal for our organisation of over 5,000 staff, I expected a steep learning curve. What began as a daunting task quickly turned into a success story, thanks to consistent practice and the invaluable support I received along the way.
Matthew Francis has been an absolute cornerstone in this journey. His patience, expertise, and willingness to answer every question (no matter how many), have not only helped me master the platform but also given me the confidence to serve as the main point of contact in my organisation. Today, I can effortlessly pull high-level reports and manage the system with assurance, and I owe much of that progress to Matthew’s exceptional guidance.

Reply from Peoplesafe
Matt was very helpful and talked me through the login and data adding process with patience and competency
Very pleased with the whole experience

Reply from Peoplesafe
Great training session with Mathew . I will feel more confident using the Peoplesafe MySOS alarm in the future.

Reply from Peoplesafe
I have been liaising with People Safe since the beginning of the year. The organisation I work for have been exploring lone worker devices and we invited suppliers to demo their product. People Safe were by far the most professional, polished company but it wasn't just a sales pitch - their passion for the safety of workers really came across and they had a developed product roadmap, which just gave us huge confidence in their ability to deliver. Throughout the whole process they understood our strategic goals and discussed how they could help us deliver those.
A particular shout out to Sam Gerrard and Kadeer Joseph who have both been super supportive. There were times where I couldn't give definitive answers because of internal conversations and processes, however I never felt pressure from them to sign up. They were patient, offered me assistance if I needed it and then jumped straight into things once everything had been finalised.

Reply from Peoplesafe
had some training with Matthew today, good knowledge, answered questions, understand the app a bit more now

Reply from Peoplesafe
Simplified the usage of the app, felt engaged throughout training, trainer able to answer questions

Reply from Peoplesafe
Matt Francis has been excellent at helping us to transition our users to this new way of working, tailoring training to meet our needs and helping to overcome hurdles

Reply from Peoplesafe
Matt has been really good with ideas supporting the role out and training of staff for the new devices.

Reply from Peoplesafe
Matt was extremely helpful and knowledge. Took time to assist with what I needed advice with.

Reply from Peoplesafe
Very quick and easy to sort my issue out, delivery was also quick so I'm very happy with the service.
Thank you

Reply from Peoplesafe
Matt was great in helping me to add my team to Peoplesafe.

Reply from Peoplesafe
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.