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Peoplesafe Reviews 

224
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and knowledgeable staff who provide outstanding guidance throughout the entire onboarding journey. People note that the overall service is completely seamless, making it very easy to keep team members safe and secure. Users truly value the prompt response times and friendly assistance whenever a technical question arises about their devices. Some reviewers were not happy with occasional communication delays when attempting to contact support teams for urgent help. A few people specifically mentioned waiting a day or even longer to receive a reply regarding their initial queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly, patient,... See more

Customer service

People report positive experiences with customer service, frequently expressing appreciation for the... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent assistance, prompt... See more

Response time

Customers had positive experiences with response time, frequently expressing appreciation for the prompt... See more

User experience

Clients share positive opinions on user experience, describing the onboarding process and support sessions as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to Phoebe Rhodes who was pivotal to our on-boarding experience. Phoebe and I met weekly to discuss any issues/queries and her knowledge and expertise was much appreciated. Phoebe wa... See more

Company replied

Rated 5 out of 5 stars

Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... See more

Company replied

Rated 5 out of 5 stars

We have been with Peoplesafe since 2023, and the service has been excellent throughout. Gloris Allkja has been incredibly helpful, and his support has made a real difference. Our staff feel genuinely... See more

Company replied

Rated 5 out of 5 stars

Currently rolling out the Peoplesafe App across the Trust to all our peripatetic lone workers and can't thank Tessa enough for all her assistance with on-boarding and promoting take up. Still some wa... See more

Company replied


Company details

  1. Business to Business Service
  2. also in
  3. Emergency Care Service
  4. Safety Equipment Supplier
  5. Security Service

About Peoplesafe

Written by the company

Protect your people
Wherever. Whenever.

Peoplesafe is the largest provider of personal safety technology, specialising in:

Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.

Peoplesafe protects over 375,000 employees

Our service provides support for staff working without supervision and gives them the ability to call for help.

It’s an effective control measure to mitigate the risks faced by someone working by themselves.

If you’re looking to protect your people, get a quote or request more information .


Contact info

Promotion box for Peoplesafe

Protection you can count on

Your people are valuable. Trust us to keep them safe

4.7

Excellent

TrustScore 4.5 out of 5

224 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(224)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful!

It's been great to have such professional support from Peoplesafe. Andre has been very helpful and given me some good advice when using the portal. It makes so much more sense now that I've had some proper training along with the weekly calls if needed. Andre has also been very patient with me and my blonde moments!

30 July 2025
Unprompted review
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Reply from Peoplesafe

Hi Tina - thank you for leaving such a brilliant review and we're thrilled to hear how helpful Andre has been and you're improved confidence in the system

Rated 5 out of 5 stars

Very informative

Very informative and provided information we requested i.e. scheduling reports, reporting system

29 July 2025
Unprompted review
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Reply from Peoplesafe

Hi Kerry - thanks for taking the time to leave us a fantastic review for the service you've received.

Rated 5 out of 5 stars

Matt was extremely knowledgeable and…

Matt was extremely knowledgeable and helpful. He has delivered excellent training and also helped out with a system query.

He has followed up the training with a call to check that all the points required were covered and ensured that we had the relevant contact numbers & Slides.

Andre covered one of the organised session's due to Matt's absence, he was also extremely helpful.

29 July 2025
Unprompted review
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Reply from Peoplesafe

Hi Cheryl - thank you for the 5* review of Matt (and Andre's) service and support. It's a pleasure to read how they are helping you to implement and imbed the service.

Rated 5 out of 5 stars

Sam & Grace Support

Sam Gerrard and Grace Finn have been a great support in implementing Peoplesafe devices within our NHS trust. Responsive, patient and they deliver.

The roll out programme has also been manageable... with helpful resources / e-learning to induct staff.

31 March 2025
Unprompted review
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Reply from Peoplesafe

Hi Philippa - thanks so much for leaving a 5* review for the service you've received during implementation specifically from Sam and Grace. We'll be sure to pass your feedback on to them.

Rated 5 out of 5 stars

Great support and service

We've been working with Rose and Sam at Peoplesafe for a number of years now, and they've always been very supportive and are constantly developing their products. We have a mix of eSIMs, physical devices, Pro app, SOS app and all are quality built, with a good support team too. They often check in to make sure everything is going well, and we always get a quick turnaround on orders or requests.

24 July 2025
Unprompted review
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Reply from Peoplesafe

Hi Rhys - thanks for leaving such a positive review of our team, technology and support. It's always fantastic to see customers getting value from the services we provide.

Rated 5 out of 5 stars

Great after sales service

great after sales support

22 July 2025
Unprompted review
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Reply from Peoplesafe

Hi Natalie - thanks for leaving a 5* review for the after sales support that you received

Rated 5 out of 5 stars

Customer services are always helpful

Customer services are always helpful.
They were able to guide a member of our staff on how to trouble shoot why her device wasn't working and managed to get it to work.

4 July 2025
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Reply from Peoplesafe

Hi Danielle - thanks for leaving our Support team a review and highlighting the fantastic work they do. We'll be sure to pass your feedback on.

Rated 5 out of 5 stars

Training Session

We had a great training session with Jason. Jason was very knowledgeable about the system and I found him very patient. What is even more impressive is the offer to reach out to them with further questions or queries and further requests for training.

15 July 2025
Unprompted review
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Reply from Peoplesafe

Hi Deborah - thanks for leaving us a 5* review and telling us about the fantastic job that Jason is doing. We will be sure to pass your feedback to him.

Rated 4 out of 5 stars

Lone worker devices

Service great, people efficient but some devices have battery life issues and faulty inlet charging connectors

3 July 2025
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Reply from Peoplesafe

Hi David - thank you for taking the time to leave a review about the great service you've received from our teams. We will take your feedback about the devices on board as we strive to provide the best quality product for the people we protect.

Rated 2 out of 5 stars

Improvement required

The slides of the presentation were too small to read. It was hard to hear the facilitator as the sound or the quality of sound was poor. Instead of a webinar, maybe a teams call would better suit

3 July 2025
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Reply from Peoplesafe

Hi Ann - we're sorry that you had a less than satisfactory experience on one of our webinars. We will certainly look into how we can improve the sound quality and the visuals of the presentation.

Rated 5 out of 5 stars

The service and the team are super…

The service and the team are super helpful. I seek support for educational purposes, as an educator and the team were all out supportive.

Very happy with the service, most especially the safety and support they provide to clinicians like me.

2 July 2025
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Reply from Peoplesafe

Hi Cendrig - thanks for taking the time to leave us a 5* review. It's brilliant to hear about how our service is making you feel safer and the high-level of support you're receiving.

Rated 5 out of 5 stars

The greatest customer service and great…

The greatest customer service and great collaborative work to ensure our staff are safe. Thank you

16 July 2025
Unprompted review
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Reply from Peoplesafe

Hi Richard - thank you for leaving such a fantastic review. We will pass your feedback on to our Operations team

Rated 5 out of 5 stars

Good advice followed by prompt delivery

Good advice followed by prompt delivery

1 July 2025
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Reply from Peoplesafe

Hi Ray - thanks for taking the time to leave a review about the positive service you received from our Support team and that you received your device quickly.

Rated 5 out of 5 stars

My issue was dealt with promptly and…

My issue was dealt with promptly and efficiently, new unit ordered for me and received within a couple of days. The lady I spoke to was very efficient and helpful - great service thank you

27 June 2025
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Reply from Peoplesafe

Hi Carole - thanks for leaving such a glowing review for our Support and Order Fulfilment teams. It's fantastic to hear about the great service you received.

Rated 5 out of 5 stars

Good communication and quick response

Good communication and quick response.
Fast dispatch of equipment

27 June 2025
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Reply from Peoplesafe

Hi Comfort - thanks for leaving a review about the fast service you received. Glad we were able to deal with your query quickly.

Rated 5 out of 5 stars

Alone worker…

I recommend that staff who work alone be equipped with one of these safety devices. This equipment is reassuring because it provides a sense of security, knowing that even when you're alone, help is readily available in case of an emergency.

3 June 2025
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Reply from Peoplesafe

Hello Tancha,

Thanks for taking the time to leave a review. Glad to hear that you've got peace of mind for your safety thanks to our service.

Kind regards,
Peoplesafe

Rated 5 out of 5 stars

Very helpful

Very helpful. Smart way to feel safe at all times.

30 May 2025
Peoplesafe logo

Reply from Peoplesafe

Hello,

Thank you for leaving a review and that our service is helping you to feel reassured that you're safe round-the-clock.

Kind regards,
Peoplesafe

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