Travel Counsellors - Becoming a Franchisee Reviews 

348
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally welcoming, friendly, and knowledgeable staff for providing a truly warm environment during the entire recruitment phase. People note that the onboarding journey and training sessions are thoroughly structured, highly professional, and completely free of any high-pressure sales tactics. Some people also felt that embarking on this new business career path could initially feel a little fast-paced, scary, or stressful. However, reviewers highlighted that the continuous encouragement, patient mentorship, and clear guidance from the dedicated team quickly helped them feel fully supported and confident.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are knowledgeable,... See more

Customer service

Customers report positive experiences with customer service, noting that staff members are consistently... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional start from initial interviews... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the onboarding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just survived the induction—and I say “survived” loosely, because it was smoother than a jazz sax solo and more professional than a penguin in a tuxedo. Julia kicked things off with charm, Kristina st... See more

Company replied

Rated 5 out of 5 stars

From the moment I picked up the phone and spoke with Ashley, I knew Travel Counsellors was the right fit for me. I was given time and patience while I made my decision, and no question ever felt too... See more

Company replied

Rated 5 out of 5 stars

Joining Travel Counsellors has been an easy, clear and straightforward process. I have half way through the two week academy training which has been fabulous. My recruiter, Julia, answered all of my q... See more

Company replied

Rated 5 out of 5 stars

After being made redundant, instead of choosing to work for another company doing the samething earning other people money and getting little thanks for it. I decided it was better to work for myself... See more

Company replied


Company details

  1. Recruitment Service
  2. Travel Agency

Written by the company

Putting people at the heart of everything we do, we provide entrepreneurs with the tools, technology and support to build flourishing travel businesses as part of a company that truly cares. Unlock a future of unlimited earnings, a better work/life balance and a career you’ll love, by starting your own travel business. Whatever your experience in travel, or indeed outside of it, with your commitment and motivation, and our continued support and investment in all aspects of your business, with Travel Counsellors it’s truly an award-winning partnership.

Who are Travel Counsellors?

Written by the company

Travel Counsellors is a global travel business with customer care in our DNA.
We empower brilliant people with a passion for travel to run their own travel businesses, taking care of the travel arrangements of more than 450,000 customers each year. 97% of our franchise holders say they love being part of Travel Counsellors, and 96% of our customers say they would recommend us.

Contact info

5.0

Excellent

TrustScore 5 out of 5

348 reviews

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5.0

All reviews

(348)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding support and commitment to…

Outstanding support and commitment to ensuring me and everyone in my onboarding team succeeded in our goal to become a TC and run our own businesses. A special mention to Dawn who ran our two week induction via Teams. She was very welcoming and approachable throughout the whole process and wanted to commend her for this, she’s a real asset to the TC recruitment team. Thank you for setting me up on this incredible journey. If you are unsure whether or not to commit yourself please take my advice and just give them a call with any questions, you won’t regret it! Thank you to everyone including Ashley who helped me along the way in the early stages.

18 February 2025
Unprompted review
Travel Counsellors - Becoming a Franchisee logo

Reply from Travel Counsellors - Becoming a Franchisee

Thank you for the lovely review wishing you the best of luck in your new business.
Best regards Ashley

Rated 5 out of 5 stars

Fantastic Training and Onboarding Experience

My onboarding at Travel Counsellors has been fantastic, and has thus far succeeded my expectations. I am now a fully fledged Travel Counsellor but couldn't have juggled the training, kids etc without the support of Dawn so a special shout out to her! Overall everyone in the business/community are super friendly and extremely supportive so you never feel alone. Launching your travel business can seem dauting and this is something I have toyed with for such a long time but I can honestly say one of the best decisions I have ever made! Excited to see what the future brings and being my own boss but with all the support of Travel Counsellors!

14 February 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review Sophie - excited to see your business grow with us. Best regards Julia

Rated 5 out of 5 stars

Fantastic onboarding from start to finish.

From start to finish my onboarding was fantastic. It was a two way process throughout but I was in no doubt that I was making the right decision. This was just reinforced by the friendliness, efficiency, helpfulness and openness of Julia. She got to know me and made sure I had all the information I needed to make the right decision. As the first impression of Travel Counsellors she’s a fantastic ambassador.

24 October 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you so much for your lovely review Rachel, we wish you lots of luck with your new business

Rated 5 out of 5 stars

Enjoyable course overall

The course covers a large volume of information, which can feel overwhelming but is well put together and follows a process that lets you see your progress through the course.The trainers are incredibly knowledgeable and helpful and I feel confident that the help and advice/support will continue after the course is complete.

27 January 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your review Lorna, we are delighted you have joined Travel Counsellors, wishing you every success with your franchise.

Rated 5 out of 5 stars

Excellent training

Excellent training, Julia was great when explaining how the business worked and what would be available to me. During the induction Kristina and the team were beyond fabulous and so patient, it was an intense 2 weeks but so worth it.

20 January 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review Pam wishing you all the best with your new business

Rated 5 out of 5 stars

The process of joining Travel…

The process of joining Travel Counsellors and becoming a franchisee was seamless. Naturally I had many questions about the process, all of them answered warmly, openly and honestly. The communication has been flawless - I was constantly kept updated about the progress of my application, and informed with the next steps throughout.

30 December 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you Ben, we are delighted you are part of the community, wishing you every success with your franchise.

Rated 5 out of 5 stars

Excellent experience

From my first chat with Julia to the delivery of the equipment and the support from Dawn and her team during the training, everything has been excellent. You really do feel like they care and there is a real sense of community. There is always someone to ask if you need help.
I am looking forward to the continued support and training they offer to help grow my business.

27 January 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review Suzanne, we really appreciate your feedback and wish you every success with your new business

Rated 5 out of 5 stars

Fantastic, quality onboarding experience!

The experience of joining Travel Counsellors has been absolutely superb and joyful. The staff have all been amazing, friendly and supportive from the very moment I began the discovery journey through to the training itself which is extremely well done combining face to face, video, guides and all self paced. The training platform is almost faultless. I definitely recommend this organisation and look forward to the ongoing coaching and mentoring over the next few months.

13 January 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely words Louise, we wish you every success with your new business!

Rated 5 out of 5 stars

Fantastic induction experience

Fantastic induction experience. The team have all been so friendly and helpful and the training content is user friendly, with step by step guides. Very informative and gives a huge insight into running your business successfully and the ethos of Travel Counsellors.
No question is a stupid question and there is heaps of support from trainers and fellow TCs if needed.

30 December 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review Kayleigh we really appreciate your feedback and wish you every success with your new business!

Rated 5 out of 5 stars

Franchisee training

I am a couple of days away from completing my franchisee induction, I can honestly say it has been full of relevant content and the help and support available has been amazing. Dawn has been a fabulous trainer and I can’t wait to get my business started, most importantly I feel confident after the training content and knowing that I have a mentor for 6 months amongst lots of other support is very reassuring.

30 December 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review, we really appreciate your feedback, wishing you all the best with your new business!

Rated 5 out of 5 stars

The onboarding process is seamless

The onboarding process is seamless, thorough and highly professional. The whole sense of “caring” is exemplary.

30 December 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review Sally - we are excited to watch your business flourish with Travel Counsellors. Best regards, Angela

Rated 5 out of 5 stars

No pressure and tremendous support

I am still in the process of completing my six months training, however the recruitment process and onboarding so far has been brilliant. Julia Speed was really helpful, honest and friendly , whilst ensuring I took my time to make the decision to start my new business. Kristina and Josie have been fantastically patient and knowledgeable throughout the induction training and I'm so pleased I made the leap to join this franchise.

21 December 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review Karen we are really glad you chose TC and we wish you success with your new business!

Rated 5 out of 5 stars

Discovering Travel Counsellors

The discovery day at Venus was excellent, very informative and answered many questions.

25 September 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review & we are glad you enjoyed attending one of our Discovery Days. Best regards, Angela

Rated 5 out of 5 stars

We had a fantastic trainer

We had a fantastic trainer, who made the whole experience fun, informative and enjoyable.

25 November 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Hi Mell, great to hear you had a fab experience and wishing you all the very best with your new venture - not that you'll need it, you'll smash it :-) Kind regards Cathy

Rated 5 out of 5 stars

Lovely people and a seamless transition

I was given a lot of support and afforded a lot of patience as my process of becoming a TC was likely longer than usual. Overall though, the onboarding process was seamless and I now feel that I couldn’t have joined a better company as a franchise business owner - it feels truly like home. Big thanks to Julia Speed, Kristina Seed and Josie Sailor who were all amazing and a played a huge part in helping me to join Travel Counsellors.

13 December 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your kind words Oscar we wish you every success with your new business!

Rated 5 out of 5 stars

Fantastic training and intro to TC

I have thoroughly enjoyed the training, the training team are so supportive, super quick responses on any issues you have and have provided a very positive, upbeat environment to ensure you succeed.

The feeling of the TC community shines through and I’m excited to start my journey with travel counsellors.

11 December 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for taking the time to leave a review for us - we are delighted to have you onboard with us. Best regards, Angela

Rated 5 out of 5 stars

Fantastic experience so far!

I am still undergoing the initial 6 months training programme but so far have found the head office team and local TCs a pleasure to work with. Everyone is more than happy to help. My initial conversations prior to signing up were great. Ashley was happy to answer all of my queries and made me feel extremely comfortable - no question was too silly!

3 June 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review Laura - we are excited to see your business flourish. Best regards, Ashley

Rated 5 out of 5 stars

Best decision I've ever made

The onboarding experience has been amazing with TC. The tools they have and the care and attention they take to make sure you feel confident when you launch your own business

25 November 2024
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks Alex for your kind words and wishing you every success with your new business. Kind regards Cathy

Rated 5 out of 5 stars

I had been out of the Travel Industry…

I had been out of the Travel Industry for several years when I decided to re kindle my passion for travel, I thoroughly researched several companies and eventually settled on Travel Counsellors as they had been in the business for 30 years and came across as a very professional company. Now 2 months in I can wholeheartedly say what a wonderful company I have chosen, everybody is so friendly, nothing is too much trouble and I have made many friends for life. Even though I work from home running my own business I am never alone. So if you are thinking of joining Travel Counsellors - do it - you really won't be sorry!

9 December 2024
Unprompted review
Travel Counsellors - Becoming a Franchisee logo

Reply from Travel Counsellors - Becoming a Franchisee

Thanks for your kind word's Tracey - we are delighted to have you on-board and look forward to watching your business grow!

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