PDN Reviews 

1,638
•
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Worst delivery service ever. You can only contact them through email, but you will receive nothing but automated responses repeatedly confirming that the package was marked as delivered. I was h... See more

Company replied

Rated 1 out of 5 stars

They stated that my house is not foundable (?) and after that I cannot reach them in any way to discuss where my package is and/or when a new attempt will be done. No customer communication whatsoever... See more

Company replied

Rated 1 out of 5 stars

PDN Express delivered my parcel to the wrong address. The delivery email contained a photo of a house with the same number as mine, but it was clearly not my house and was around a 10-minute walk away... See more

Company replied

Rated 5 out of 5 stars

After an urgent message to the customer service, I got an immediate reply. My issue was resolved faster than I had expected. Aside from my issue, my parcel was delivered on the given time estimat... See more

Company replied

1.8

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 24 hours

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1.8

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(1,638)

1,190 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivered on an unknown wrong adress

They delivered my package in a different building and a different mailbox. I have no idea where. It shows on the pictures that it is not my mailbox, since it has a different number and also it’s not any of my neighbours mailboxes. It is unclear where it has been delivered. Still they don’t want to take responsibility for losing my package.

5 October 2026
Unprompted review
PDN logo

Reply from PDN

Hello Floor, we're sorry your parcel was delivered to the wrong building and mailbox. That shouldn't happen. Please email your PDN tracking number to customer.service.nl@pdn.express so we can check the delivery location and photo and look into this with the delivery team. Kind regards, PDN Express Nederland

Rated 5 out of 5 stars

The delivery was very good and nice

The delivery was very good and nice
The person who delivered for me was very friendly

18 October 2026
Unprompted review
PDN logo

Reply from PDN

Hi Yousef, thank you for your kind review! We're happy the delivery went well. Kind regards, PDN Express Nederland

Rated 1 out of 5 stars

A worthless transport company—the worst…

A worthless transport company—the worst one in existence. Impossible to reach, with terrible service. Packages were never delivered and have gone missing. Companies like this damage the economy through their very low level of service.

1 October 2026
Unprompted review
Rated 1 out of 5 stars

Very pour dat pour Aner pour delivery…

Very pour dat pour Aner pour delivery pour of the product

16 October 2026
Unprompted review
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Reply from PDN

Dear Chris,

We're sorry your parcel didn't reach you. We've contacted you personally by email and are following up on your report. If you have any questions, just reply to our email or write to customer.service.nl@pdn.express.

Kind regards,
PDN Express Nederland

Rated 4 out of 5 stars

Had some issues but they helped and…

Had some issues but they helped and repleid fast

15 October 2026
Unprompted review
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Reply from PDN

Thank you for your review, Cemal! We're sorry you ran into some issues at first, and we're glad our team could help you quickly. Thank you for choosing PDN Express.

Kind regards,
PDN Express Nederland

Rated 4 out of 5 stars

The delivery service had great customer…

The delivery service had great customer service. At first, I thought my package hadn't arrived even though it said "delivered". I emailed their customer service and they responded very quickly and it turned out the package was with a neighbor. Everything went well!

8 October 2026
Unprompted review
PDN logo

Reply from PDN

Thank you for your kind review! We're glad our customer service could help you quickly and that your package turned up safely with your neighbour. We appreciate you taking the time to share your experience.

Kind regards,
PDN Express Nederland

Rated 5 out of 5 stars

Fast response and delivery.

After an urgent message to the customer service, I got an immediate reply. My issue was resolved faster than I had expected.

Aside from my issue, my parcel was delivered on the given time estimation too without any damage.

Thank you for the service! :)

8 October 2026
Unprompted review
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Reply from PDN

Hi GK,

Thank you for the kind review! We're glad our customer service could resolve your issue quickly and that your parcel arrived on time and undamaged.

Kind regards,
PDN Express Nederland

Rated 1 out of 5 stars

Repeated false "Out for delivery" updates and poor customer service

My experience with PDN Express has been very disappointing. My package tracking repeatedly showed the status “Your package is out for delivery”, but the package was not actually delivered.

According to the tracking information, the package was scanned as “out for delivery”, but it was then held for a number of days before it was finally delivered. During this period, there was no clear explanation why a package that was supposedly already out for delivery was not delivered.

This is not an isolated incident. I have contacted PDN Express and complained several times about incorrect delivery updates and this way of handling packages, but unfortunately nothing has changed.

I understand that delays can happen, but marking a package as “out for delivery” when it is still being held creates a false expectation for customers who are waiting for their delivery.

A reliable tracking system should reflect what is actually happening. Based on my experience, I would recommend avoiding PDN Express if another delivery option is available.

This cannot be acceptable for a serious company:
The package information was received on 8 September 2026.
PDN marked the package as received in Amsterdam on 15 September 2026.
It was then scanned as “collected by the courier” on 16 September and marked “out for delivery” on 17 September, but it was not delivered.
The package was scanned again as “collected by the courier” on 23 September at 20:33, followed shortly by another “out for delivery” scan at 20:36.
It was finally delivered in person on 24 September at 17:14.
And after that, there were two more deliveries where the packages remained in “Your package is out for delivery” status for two days each.

24 September 2026
Unprompted review
Rated 1 out of 5 stars

"Unable to Deliver

"Unable to Deliver - Recipient not found."- kind of the joke ??? This company is an ANGEL OF DISASTER.

10 October 2026
Unprompted review
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Reply from PDN

We're sorry to see that your parcel was marked "Unable to deliver - Recipient not found". We understand how frustrating that is when you are waiting for your order. Could you please send your PDN tracking number (it starts with PDN) to customer.service.nl@pdn.express? We will check the latest status of your shipment and get back to you personally on how we can complete the delivery as soon as possible. We usually reply within 24 hours, and at the latest within 48 hours. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

Package is out for delivery for 12h and…

Package is out for delivery for 12h and its something important i need and there is no contact with anyone and no time when my Package will be delivered
Not worth more than 1 star

8 October 2026
Unprompted review
PDN logo

Reply from PDN

We're sorry that your important parcel has been out for delivery without a clear delivery time and that you couldn't reach us. Please send your PDN tracking number to customer.service.nl@pdn.express and we'll check the latest status right away and make sure your parcel is delivered as soon as possible. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

terrible

Package should have come yesterday. Whole day waiting, no time frame. Package is still out for delivery since 6-10-2026, 09.30 . No updates. Terrible service! Trackno. is PDN0072736685. Update: Just received it 7-10-2026 12.10. Deliveryman is lazy as always, and left the package unattended in a public space where anyone could take it. This is not a safe delivery. Now i go to website aliexpress and there is written: personally delivered to the recipient. that's not true!

7 October 2026
Unprompted review
Rated 1 out of 5 stars

The worst delivery company you could…

The worst delivery company you could ever deal with

1 October 2026
Unprompted review
PDN logo

Reply from PDN

We are sorry to hear that you had such a poor experience with our delivery service. That is not the service we want to provide. To look into this properly we need your PDN tracking number. Please email it to customer.service.nl@pdn.express and we will check the status and follow up. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

Never delivered and blamed customer!

Never delivered and blamed the customer. Service is awful and after months blame the customer with no reason what so ever. Hilarious bad service! Stop using asap.

30 September 2026
Unprompted review
PDN logo

Reply from PDN

We are sorry to hear that your parcel was never delivered and that you felt blamed as the customer. That is not the service we want to provide. To look into this properly we need your PDN tracking number. Please email it to customer.service.nl@pdn.express and we will check the status and follow up. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

To avoid!!

After 2 weeks of waiting and no update on my package, with very disappointing contact costumer service, my package was thrown 2m next to the door into the grass… very disappointing, please avoid if possible

1 October 2026
Unprompted review
PDN logo

Reply from PDN

We are sorry to hear that you waited two weeks with no useful update and that your package was left in the grass next to the door. That is not the service we want to provide. To look into this properly we need your PDN tracking number. Please email it to customer.service.nl@pdn.express and we will check the status and follow up. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

They never reply to calls never…

They never reply to calls never delivered my goods are just scammers

26 September 2026
Unprompted review
PDN logo

Reply from PDN

We are sorry that you have been unable to reach us by phone. That is not the service we want to provide. To look into this properly we need your PDN tracking number. Please email it to customer.service.nl@pdn.express and we will check the status and follow up. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

Very bad experience

If I could, I would have given this company -10 stars. This is the second time my package was supposedly "delivered"; I didn't see a delivery person, even though I stayed home all day waiting for it. At the end of the day, the tracking status showed that delivery couldn't be made. They don't reply to emails, and there is no phone number to reach them. I wouldn't recommend PDN Express to anyone—it doesn't get any worse than this.

28 September 2026
Unprompted review
PDN logo

Reply from PDN

We are sorry to hear about your experience. That is not the service we want to provide. To look into this properly we need your PDN tracking number. Please email it to customer.service.nl@pdn.express and we will check the status and follow up. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

Very bad delivery and customer service.

Very bad delivery and customer service.
Replies from customer service are fully automated and don't make any sense.
First delivery was failed because the driver was at the wrong adress but blamed me for not giving the right adress, tried to get in contact with customer support but only resulted in automatically generated replies without any useful information.
After 1,5 week suddenly the status changed to delivery in progress but never happened. One week later the package suddenly arrived without any announcement.
PDN lacks the ability to make appointments or certain delivery options, packaging was also damaged, luckily the parts in it didn't got damaged. Overall very poor service.

26 September 2026
Unprompted review
PDN logo

Reply from PDN

We are sorry that your first delivery failed after the driver went to the wrong address, that our replies did not give you clear help, and that the package arrived late with damaged packaging. That is not the service we want to provide. To look into this properly we need your PDN tracking number. Please email it to customer.service.nl@pdn.express and we will investigate. Our apologies for the inconvenience.

PDN Express Nederland

Rated 1 out of 5 stars

Delivery man cannot read the map!

My package has been first delayed, then the delivery driver apparently cannot read google maps and tried to deliver my package in a totally different place, and marked it as a failed delivery and as if I did not answer the door! I can see in the delivery note in the tracking that they made a picture of a building, next to my house, so they were at the wrong place! But PostNL and DHL can find my address... PDN is not answering my support request mail! Very unprofessional! PDN0071030760

23 September 2026
Unprompted review

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