When I was sorting out my elderly brother's affairs I found that he had been paying two companies for house insurance over a number of years. I called Paymentshield to discuss this and they explain... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with payment shield was made so easy as I deal with a lovely lady called Elaine. She helped me through explaining all points in detail with such kindness patience and professionalism. I... See more
Company replied
Paymentshield has been an amazing service, even when I wasn't still living in the house they made me feel safe. Once I noticed I forgot to turn off the service they were super helpful and made the pro... See more
Company replied
I recently contacted customer support to sort out some unusual payment activity. I somehow ended up with a refund before a payment for my policy had been taken. The team were brilliant. They cleared... See more
Company replied
Company details
- Insurance Company
- Home Insurance Agency
- Income Protection Insurance Company
- Insurance Agency
- Landlord Insurance Company
- Renter's Insurance Agency
Information provided by various external sources
Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.
Contact info
Wight Moss Way, PR8 4HQ, Southport, United Kingdom
- 0345 601 1050
- online.feedback@paymentshield.co.uk
- paymentshield.co.uk
4.9
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Lucy Greer!
My mortgage finished last October but we were still paying premiums. Lucy sorted this out straight away, processed the refund quickly and kept me fully updated throughout. Couldn't have asked for better help – thank you so much!
28 July 2026
Unprompted review
Reply from Paymentshield
Good morning Chrissie,
We are so happy to hear that Lucy could resolve the issue with your premiums efficiently and that you were kept fully updated. We truly appreciate your kind words and positive feedback.
Have a super day
Lewis - Paymentshield
Mark was super helpful making all the…
Mark was super helpful making all the changes needed on my account and we even got the premium down. Top job (and a nice chat too!)
27 July 2026
Unprompted review
Reply from Paymentshield
Good afternoon Wiz,
We're delighted to hear that Mark was super helpful in making the necessary changes to your account and even managed to reduce your premium. We're glad you had a nice chat too.
Have a super day
Lewis - Paymentshield
Call answered quickly,Lisa-Sorry if I…
Call answered quickly,Lisa-Sorry if I got your name wrong-was very polite, and sorted my request .Very happy,thank you
28 July 2026
Unprompted review
Reply from Paymentshield
Good afternoon,
We appreciate you sharing your feedback. We're so glad to hear that your call was answered quickly and that your request was sorted politely. We are happy you are very satisfied.
Have a super day
Lewis - Paymentshield
Great customer experience
I found Dawn at Paymentshield very kind and helpful and easy to deal with providing great customer service. Thank you
23 July 2026
Unprompted review
Reply from Paymentshield
Good morning Stephen,
We appreciate you taking the time to leave us a 5-star review. We're so happy to hear that you found Dawn to be kind, helpful, and easy to deal with.
Have a super day
Lewis - Paymentshield
Great service today from Dawn at…
Great service today from Dawn at Paymentshield. Sorted me out with a great policy for landlords insurance and was efficient and full of personality. Great ambassador for the company
27 July 2026
Unprompted review
Reply from Paymentshield
Good morning Rob,
We're so pleased to hear you received such great service and found the process efficient. It's wonderful to know that Dawn provided a great policy and was full of personality. We appreciate your kind words.
Have a super day
Lewis - Paymentshield
This call was a joy
This call was a joy, Mark was extremely helpful and professional.
As sad as it is, in this day and age, customer service has gone downhill …. Not so with payment shield or Mark - Customer service was amazing and payment shield prices terms and conditions are very good …. Outstanding all round thank you
27 July 2026
Unprompted review
Reply from Paymentshield
Good morning Andrew,
We are so pleased to hear about your positive experience with us. It's wonderful to know that Mark provided helpful and professional service, and that our pricing and terms met your expectations. We truly appreciate your kind words and feedback.
Have a super day
Lewis - Paymentshield
Reply from Paymentshield
Good afternoon Giulia,
We're so happy to hear that you had such a positive experience with Sam. We truly appreciate your kind words.
Have a super week
Lewis - Paymentshield
Contacted PaymentShield due to my current policy about to be withdrwn
Contacted PaymentShield due to my current policy was about to be withdrawn by the current provider, Spoke to Julie in the sales dept and was extremely helpful and polite, She talked me trough possible other providers and after a short time came up with a new policy which i found to be very agreeable. So for me the experience was simple and very easy, A big Thank You to Julie Cassells for all her help and advice. Regards Kevin a Happy Customer
27 July 2026
Unprompted review
Reply from Paymentshield
Good afternoon Kevin,
Thank you for sharing your positive experience. We're delighted to hear that Julie was able to assist you efficiently and that you found a policy that met your needs. We appreciate your kind words about the helpful and polite service you received.
Have a super week
Lewis - Paymentshield
Solid and professional services
Solid and professional services. Very helpful and easily reachable.
25 July 2026
Unprompted review
Reply from Paymentshield
Good morning Jude,
Thank you for taking the time to provide your 5-star review. We are delighted to hear that you found our services professional and our team helpful and accessible. We appreciate your feedback.
Have a super week
Lewis - Paymentshield
Helpful and friendly
Mark Eustace was very knowledgeable, helpful and friendly. Explained everything well. Gave me confidence in the policy we were buying. Great customer service.
24 July 2026
Unprompted review
Reply from Paymentshield
Good morning Karen,
We are so pleased to hear about your positive experience and that Mark was knowledgeable, helpful, and friendly. It's wonderful to know you felt confident in your policy and received great customer service.
Have a super week
Lewis - Paymentshield
Fantastic customer service
Policy was all done through a broker and never had to claim so can’t comment on that side of things.
But I called today to change my name and discuss my renewal. Spoke with Mark Eustace who was so helpful and friendly.
He got everything sorted quickly and efficiently. Very professional without sounding impersonal. He was brilliant.
24 July 2026
Unprompted review
Reply from Paymentshield
Good morning Danielle,
We are delighted to hear about your positive experience with us. It's wonderful to know that your request was handled quickly and efficiently, and that you found the service from Mark professional and friendly. Thank you for sharing your feedback.
Have a super week
Lewis - Paymentshield
Renewing insurance by phone
Had a call with Julie this morning to renew our house and contents with payment shield. This lady couldn’t have been more helpful, there was a glitch when the payment was going through, and we had to end the call with instruction she would call us write back. She was very prompt in doing so and our payment was satisfactory completed in just a few minutes. Very helpful to an elderly couple that aren’t very tech savvy. Well done 😀.
24 July 2026
Unprompted review
Reply from Paymentshield
Good morning Christine,
Thank you for sharing your wonderful 5-star review. We are so pleased to hear that Julie was able to assist you efficiently and ensure your payment was completed smoothly. We appreciate your kind words.
Have a super week
Lewis - Paymentshield
Dawn C was extremely helpful
Dawn C was extremely helpful, engaging and pleasant to talk to. really took her time to explain things clearly and thoroughly. very much appreciated
24 July 2026
Unprompted review
Reply from Paymentshield
Good afternoon Felix,
Thank you for your 5 star feedback!
We're so glad to hear that Dawn was extremely helpful, engaging, and pleasant to talk to. We appreciate you sharing Dawn took the time to explain things clearly and thoroughly.
Have a great weekend.
Diana, Paymentshield
Great service and support 😁
Great service and support 😁, thank you very much!
24 July 2026
Unprompted review
Reply from Paymentshield
Good afternoon Agatha,
Thank you for your fantastic 5-star feedback!
We are so pleased to hear that you received great service and support. We truly appreciate your kind words.
Have a great weekend.
Diana, Paymentshield
Dealt with cancellation of my old…
Dealt with cancellation of my old policy quickly, efficiently and politely.
24 July 2026
Unprompted review
Reply from Paymentshield
Good afternoon Jack,
We're so glad to hear that the cancellation of your previous policy was handled quickly, efficiently, and politely. It's wonderful to know we could provide such a positive experience.
Have a super weekend
Lewis - Paymentshield
all my questions were answeres promptly…
all my questions were answeres promptly and clearly
24 July 2026
Unprompted review
Reply from Paymentshield
Good afternoon Jack,
We are delighted to hear that you received prompt and clear answers to all of your questions. Thank you for sharing your positive experience with us.
Have a super weekend
Lewis - Paymentshield
Mark Eustace was very helpful getting…
Mark Eustace was very helpful getting the right policy for me and helping me save some money switching from a previous policy. I highly recommend him and the team.
23 July 2026
Unprompted review
Reply from Paymentshield
Good morning Steven,
We're so pleased to hear that you had such a positive experience with us. It's wonderful to know that Mark helped you find the right policy and save money.
Thank you for sharing your amazing 5 star recommendation!
Have a great day.
Diana, Paymentshield
Dawn Courtney helped me over the phone…
Dawn Courtney helped me over the phone make changes to the policy holders on my home insurance. Smooth easy process on the phone for no longer than 5 minutes. Thank you
23 July 2026
Unprompted review
Reply from Paymentshield
Good morning Brenton,
We're delighted to hear that making changes to your home insurance policy was such a smooth and quick process.
Thank you for sharing your 5 star positive experience with Dawn!
Have a great day.
Diana, Paymentshield
Quick and easy service
I rang paymentshield this afternoon, a very pleasant gentleman called Martin dealt with my cancellation request,with no heavy sales demands, which I have had in past with other companies. Quick and easy service.
22 July 2026
Unprompted review
Reply from Paymentshield
Good morning Jackie,
We're delighted to hear about your positive customer experience with Martin.
It's great that the cancellation process was quick and easy, without any heavy sales pressure. We appreciate your kind feedback very much!
Have a super day.
Diana, Paymentshield
Changed properties and had to keep two…
Changed properties and had to keep two policies running at same time. Needed to get the cover in the first place and it was very easy to deal with the customer service person. Then when i need a reconciliation and refund for time it again was so easy to deal with customers service. The the premiums department were expedient in calculating the refund and all stages were informed via email. Terrific service and great to deal with. Highly recommended.
8 July 2026
Unprompted review
Reply from Paymentshield
Good morning Daryll,
Thank you for taking the time to share your fantastic 5-star review!
We are delighted to hear that you found our customer service team helpful and efficient, especially during a time of transition. We appreciate your kind words and recommendation.
Have a great day.
Diana, Paymentshield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.