HPS Insurance Reviews 1,654

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting that representatives are polite, patient, and take the time to clearly explain all details. The service provided is frequently described as quick, easy, and stress-free, with consumers appreciating the smooth process and the ability to find suitable coverage. Reviewers are particularly impressed with the competitive pricing, often finding quotes that are significantly cheaper and offer superior coverage compared to other providers. However, some customers also noted occasional inconsistencies in the information provided.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Price

Customers had positive experiences with price, often finding excellent rates and competitive quotes. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the politeness,... See more

Based on these reviews

Rated 5 out of 5 stars

Got a house insured within a few minutes. Aran Rowland dealt with me with great effectiveness. Good price & and all done with efficiency & expertise. Many Thanks! A great relief after wasting 2 hours... See more

Rated 5 out of 5 stars

Lovely to speak to Keith at HPS Brokers today. The phone was answered promptly by Keith so no waiting in a loop listening to irritating music. Keith was friendly, professional & knowledgeable & f... See more

Rated 5 out of 5 stars

I spoke to a very efficient, polite and helpful representative by the name of Ashley Ward. What a relief to have contact with a real person rather than a typed reply from a faceless individual. I w... See more

Rated 5 out of 5 stars

We were very happy with Lewis the gentleman who dealt with our enquiries. He was polite, informative and understood our worries. He knew his job and put us at ease, explaining everything we needed... See more

Rated 5 out of 5 stars

I rang HPS Insurance in the hope of getting a better deal for our home and contents. Our present provider more than doubled the previous years quote. The very charming and patient Matt went through al... See more

Rated 5 out of 5 stars

I spoke to Ashley who was extremely helpful. He scanned the various insurers but nothing great came up but he said some were down and would try again tomorrow to cover all potential opportunities and... See more

Rated 5 out of 5 stars

I was struggling to obtain a buildings insurance quote as my situation was not straightforward. Matthew patiently went through relevant questions with me & was able to find me a very favourable quo... See more

Rated 5 out of 5 stars

Amazing service. Can’t thank Aaron enough for helping me get the home insurance put in place. After a stressful morning of being told we had to get home insurance in place today for us to exchange hou... See more

Rated 5 out of 5 stars

Jason was extremely helpful. He listened to my questions, gave clear options I could choose on a more complicated house insurance quote. I was very happy that everything was clearly explained and che... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had a really great experience with HPS Insurance. The man I spoke to, Ashley, was genuinely really nice and helped me out a lot throughout the whole process. He explained everything cle... See more

Rated 5 out of 5 stars

I spoke with Lewis Barr of HPS this afternoon about a buildings and contents quote. Having spent the last couple of weeks on comparison sites, where you can’t speak to anybody, filling in questi... See more

Rated 5 out of 5 stars

I can’t praise this company highly enough, specifically Josh Butler. I was informed last minute by my previous home insurer that they couldn’t cover my imminent roof renovation so feeling a bit panick... See more

Rated 5 out of 5 stars

I am very happy with the service I’ve received from the insurance company. The lady called me to remind me that my insurance is ending very soon and she discussed all pros and cons of renewing my pol... See more

Rated 5 out of 5 stars

Andy Kain was a pleasure to deal with. The process was very quick, easy and understandable and he found me a far better renewal quote than my previous insurers. Plus Andy was really lovely to chat wit... See more

Rated 5 out of 5 stars

Just renewed our house and contents insurance. Lewis Barr guided us through the process with endless patience and humour, turning what can be a fraught experience into a pleasure. Saved us £194 too!... See more

Rated 5 out of 5 stars

Having no house insurance in my name before I spoke to Jason who talked me through what was included and but my mind at rest. I didn't feel as if I was pressured into anything.

Rated 5 out of 5 stars

Jason was extremely helpful finding the right policy for us. Not pushy or rushing us into a decision. Very professional service taking the headache out of trolling the internet for quotes.

Rated 5 out of 5 stars

Your colleague Aaron Rowland was knowledgeable friendly and very professional. The whole process was very simple without filling out numerous form on line. The price quoted was very competitive and... See more

Rated 2 out of 5 stars

Not all brilliant . Emails conflict the actual home insurance contract. Quite disappointed really but the contract looks ok

Company replied

Rated 5 out of 5 stars

Ashley Ward was really effective in promptly finding the right cover for us. Personable and proficient we're now insured for the year ahead :-)

Rated 4 out of 5 stars

Gave a good quote which I was pleased about. A lot cheaper than my current insurance.

Rated 5 out of 5 stars

Phoned HPS thinking it was another company but delighted with the help I was offered. The agent made it easy and listened to what I needed. In th end took up the quote which is more expensive than I... See more

Rated 5 out of 5 stars

Excellent, spoke to Daryl Mills.. Excellent representative of The Company.. I did not feel pressured in any way. He was friendly but professional in every way. The quotation was very good and everythi... See more

Rated 5 out of 5 stars

Josh called about our renewal explained everything and we stayed with them, everything one I've spoken to is always very polite and most helpful

Rated 5 out of 5 stars

Matt was so very helpful and immediately understood what we required. Very professional and explained everything clearly, which was helpful. Very pleasant and would recommend to my friends. Thank you.... See more

Rated 5 out of 5 stars

The name of the gentleman who helped me today was called Jason. He was most pleasant, helpful and very knowledgeable and I want to thank him for his much appreciated assistance.

Rated 5 out of 5 stars

I liked the initial contact by website followed up by a phone call. This made it personal. Gavin the agent I spoke with was friendly and respectful and explained the policy and provision well.

Rated 5 out of 5 stars

Speaking to Lewis Barr made the whole experience easy,he listened and understood when i struggled a very pleasant young man. He rung me back the next day with a better quote which i accepted,An all ro... See more

Rated 5 out of 5 stars

I was renewing my house insurance, after a few questions, I was very happy to hear that this years price was virtually the same as last year. Never been known before!!!!

Rated 5 out of 5 stars

Excellent service, polite and friendly, found me a really good quote for house cover. Will certainly use HPS in future and will use them for motor insurance when it is next due.

Rated 5 out of 5 stars

Spoke to Lewis this morning re new insurance quote. He was so helpful explained things very clearly nothing to much trouble , did not rush phone call and came up with an amazing new quote. Thank you

Rated 5 out of 5 stars

Jason was very informative. He explained the cover of a Building/Contents Insurance which covered all my needs and importantly was a better deal than my current home insurance. I would definitely rec... See more

Rated 5 out of 5 stars

Contacted HPS Insurance for house insurance. The Broker was very polite and extremely helpful in securing me an house insurance quickly and within my budget he also explained everything in detail emp... See more

Rated 5 out of 5 stars

Very nice gentleman on the other end of the phone not getting rushed and taking his time to explain everything, and the price was afew quid more than my last policy but was a better policy

Rated 5 out of 5 stars

Just spoked to Naj she was very helpful she explained everything for me to understand I feel more happier now Naj sorted me out with insurance for my home thank you so much ❤️

Rated 5 out of 5 stars

Stellar service from, Ashley. From the on-start he was professional, and courteous, asking how I preferred to be addressed, whether by salutation or first name. He took the time to walk me throu... See more

Rated 5 out of 5 stars

A truly pleasant experience with Jason Harknett explaining all that we needed to know. Quick and efficient too!

Rated 5 out of 5 stars

Never have I had so much fun and laughter paying for my house insurance. 100% helpful to get 2 OAPs the correct cover.Thankyou, Lewis. Pete & Pam.

Rated 5 out of 5 stars

I was delighted to speak to Lewis who was helpful, professional and knowledgeable. I was gently navigated though the process and I felt that he really cares about doing his very best for his clients.... See more

Rated 5 out of 5 stars

So nice to find a company which has a personal touch Everything explained and discussed A huge relief for an elderly person

Rated 5 out of 5 stars

Keith who we spoke to, was very helpful,and sounded very efficient. I would certainly recommend HPS House Insurance. Their price was very reasonable.

Rated 5 out of 5 stars

They were really helpful with what we needed on insurance and gave me the best quote thanks to Keith and very reasonably quoted

Rated 5 out of 5 stars

Made my renewal of my home insurance easy. Everything was explained well and all my questions answered. Would definitely recommend ✨️✨️✨️✨️

Rated 5 out of 5 stars

Keith was very helpful and explained things clearly. Have no complaints and would recommend this company.

Rated 5 out of 5 stars

Called to check on home insurance as ours was due for renewal spoke to Jason who dealt with this issue very well and came up with a better and cheaper quote which we accepted could not fault the servi... See more

Rated 5 out of 5 stars

Door with a very nice polite lady who set up the insurance, informative given clearly and confidently. Happy with service.

Rated 5 out of 5 stars

I am extremely pleased with both the customer service and the price! Keith was really helpful and knowledgeable, which made the whole experience very easy to do. Excellent customer service, will de... See more

Rated 5 out of 5 stars

Explained my insurance policy to me and how much it costs each month very helpful told me his name first of all (joss)

Rated 5 out of 5 stars

Very relaxed yet professional conversation with Arron today who listened to what I needed in a policy and advised without pressure. Thank you!


Company details

  1. Home Insurance Agency
  2. Landlord Insurance Company

Written by the company

At HPS Insurance we are an independent Home Insurance broker, accessing over 30 different insurers, providing great value insurance for our customers. We place each of our customers at the heart of everything we do, providing quality cover at great prices! We will support our customers every year at their renewal by shopping around our panel of insurers ensuring they get best value policy for their needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 70% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A truly Stress freephone call

With only a few days left before my house insurance would runout, and with the renewal quote so high, I was concerned about phoning any other company, to be answered by Jason, who was the perfect advisor, calm to my stress, fully informative to all my questions, and to secure a very competitive quote, compared to my renewal. Thank you to HPS insurance for employing Jason.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

property insurance

Spoke to Darren this morning gave us a very realistic qoute for our 6 bed house and it was approx £60 cheaper than last year very pleased

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Jason was extremely helpful

Jason was extremely helpful. He listened to my questions, gave clear options I could choose on a more complicated house insurance quote. I was very happy that everything was clearly explained and checked and my cover was organised very promptly. Thanks Jason.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Stellar service from

Stellar service from, Ashley. From the on-start he was professional, and courteous, asking how I preferred to be addressed, whether by salutation or first name. He took the time to walk me through the insurance option in detail, making sure I fully understood my choices.

The best part is that I received an excellent rate. In fact, going through HPS Insurance gave me a far better price than going directly to the provider, which genuinely surprised me but I am being genuine, do your research before you reach out to them. The provider I chose was LV, and I couldn’t be more pleased with the outcome.

A sincere thanks for the service and for the pricing !

20 March 2026
Unprompted review

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