I’m so pleased with how easy the whole payroll setup was. I thought it might be a bit of a headache, but everything was sorted so quickly and smoothly, and I honestly couldn’t have asked for more.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
Company replied
Absolutely amazing service! From meeting on Monday to discuss our requirements, to having our staff paid just three days later — we genuinely couldn’t have asked for more. Brilliant service from sta... See more
Company replied
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
Company replied
Company details
- Payroll Service
- also in
- Accounting Firm
- Business to Business Service
- Financial Institution
- Human Resource Consulting
- Non-Bank Financial Service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.6
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable!
Knowledgeable!
Ive always found Emma the team to be extremely helpful and knowledgeable. 100% have no concerns when ive needed help or guildance. Highly recommend to anyone who isnt fully experinced in payroll, like i wasnt when i started.
Ive worked with you now for about 5 years now ;) and i love the way your always wanting to improve by implementing new processes.
1 November 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased that you find Emma and the team extremely helpful and knowledgeable, and we will pass on your feedback.
Improving and developing our products and services is highly important to us. It's great to hear your appreciation for our continued development.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Very good experience with Glenn Cook…
Very good experience with Glenn Cook who is very professional: listens to the problems we bring to him and does everything possible to find a solution. He's also very responsive and always very friendly in our dealings, which is very much appreciated. Many thanks to him!
30 October 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased that Glen has supported you as required and that you appreciate his experience and professionalism. We will ensure that your thanks are passed on to Glen.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Payroll Turn Around
I am going on vacation and had requested that the payroll be turned around as quickly and accurately as possible. Zara attended to the payroll and all was as expected. I appreciated the accuracy, quick turn around and communications I received from Zara.
10 October 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased that Zara was able to provide the extra support you required. We wish you a very relaxing vacation.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Amazing customer service
The implementation team is so responsive and helpful.
Even though the payroll can be integrally ran by the company the implementation team has been always there for us for any question, training..... etc
9 October 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are so pleased that you have had a great experience with our implementation team and the support they provided.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Janelle Davis was so helpful
Janelle Davis was so helpful, nothing was too much trouble. The whole experience from start to finish has been fantastic
9 October 2023
Unprompted review
Reply from PayEscape
Hi Diane, thank you so much for taking the time to provide a review. We are pleased you have had a fantastic experience with us. We will pass your feedback on to Janelle.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Thanks for Terri's prompt response
6 October 2023
Unprompted review
Reply from PayEscape
Hi Sheila, thank you so much for taking the time to provide a review. We will be pleased to share your feedback with Terri.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Switched to PayEscape from a poor payroll provider and couldn't be happier!
We've been with PayEscape for around 10 months now, switching to them after a difficult time with our previous payroll provider and it's been an absolute breeze! From a very easy and smooth onboarding with lots of support from their team, to really knowledgable, fast, and meaningful ongoing support from Andrea, our main contact. We've really noticed significant time saved on payroll administration since switching and couldn't be happier.
6 October 2023
Unprompted review
Reply from PayEscape
Hi Anam, thank you so much for taking the time to provide a review. We are so pleased to hear your payroll has been a breeze since moving to PayEscape and that you are benefiting from the significant time saving it has provided. We will also pass your feedback on to Andrea.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Implementation of Payescapes.
My Implementation Specialist, Zara Brown, was the best part of implementation. As someone that is learning UK payroll, along with a new system, she was so patient and educational. As with all implementations, there are bumps along the way. Zara handled them with a great deal of professionalism. I wish I could keep her as my life line as that is how I have view her through this process.
25 September 2023
Unprompted review
Reply from PayEscape
Hi Misty, Thank you so much for taking the time to provide a review. We are glad that Zara has been able to support you and help you feel confident with your UK payroll. We will pass on your feedback to Zara, and please be assured the rest of our team will be just as supportive.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Love your work & Patience
I really have to say Lorraine and the Team are so incredibly professional, kind and courteous, I am not the easiest of customers but by the end of the process I feel really happy and confident.
I really cannot recommend them enough.
2 October 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are so pleased to hear your wonderful feedback and that you are happy and confident with the system. We will be pleased to share your feedback with Lorraine and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Melissa Gamble is a STAR
Melissa Gamble is the back rock of mine during the set up journey. She is super patient and able to explain things in details yet simple language. Mostly importantly is her timely reply which helps to keep our long distance relationship in place. I am based in Hong Kong and she is in Belfast with 7 hours difference.
4 September 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are so pleased to hear your wonderful feedback on Melissa and how she has supported you. We will be pleased to share your feedback with Mellissa.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Efficient & User Friendly
The new payescape portal is amazing. It is efficient and very intuitive with the new functions such as pro-rating salaries for new joiners and leavers. It is much more user friendly and I have picked up the use of it very quickly.
25 August 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are glad that you are benefiting from the updates we have made to the PayEscape portal. Our aim is to make payroll simple whilst providing excellent functionality.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Quality Support/Implementation Teams
Support Team for all 3 systems have been exceptional. Quick response/good training on all different aspects and focus on getting the system to operate to your demands.
21 August 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are delighted to hear that you are happy with our service across all 3 services and our attention to delivering an implementation tailored to your requirements.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Helpful team!
Payescape has been a great software to work with, very smooth, quick and easy and always updated with new features. Carol & Glenn in particular have been very helpful and friendly. Would highly recommend!
17 August 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. It is great to hear that you are finding the software very user friendly. We will pass on your wonderful feedback to Carol and Glenn too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business
Payescape is easy to use and the…
Payescape is easy to use and the reports are clear and comprehensive. Staff are always very helpful.
16 August 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are delighted to hear that you are happy with our service and reporting functionality, we are glad to make your payrolling simple.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business
Our experience with Payescape was…
Our experience with Payescape was always extraordinary. But this time that we were no longer their clients, they still treated our topic with upmost urgency.
Payescape teams are very professional and client oriented, we 100% recommend them.
8 August 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are delighted to hear that you were happy with our service and that our level of service remains as you expected.
We at PayEscape appreciate your recommendation and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Excellent Service
We have been using Payescape for our payroll processing for quite a while and have always received an extremely high level of support and attention to detail. All queries are dealt with efficiently and all of their staff members are extremely friendly and helpful. Our main point of contact in Payescape is Noelle, who has proven to be a wonderful asset to both Payescape and to ourselves in the help and support she provides us on a regular basis.
26 July 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are delighted to hear that you are happy with our service to you and we will pass on your wonderful feedback to Noelle.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Great Implemenation Experience
Our Implementation went smooth and our Implemenation Assistant Rebecca did a great job.
I was recently introduced to Payroll in the UK and she managed to support me with also my onboarding by answering questions and supporting with all my requests.
30 June 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are pleased to be able to assist you with your UK Payroll and that you were happy with the implementation process and support given. We will pass your feedback onto Rebecca.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Great service
We have dealt with Linda at Payescape for many years now and she is always extremely helpful, friendly and efficient. She is an expert in payroll and explains everything in a really understandable way. Linda is always really quick to respond to any queries or requests and it is really appreciated. Thanks Linda
30 June 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are glad that you enjoy working with Linda and that you found her extremely helpful, friendly and efficient. We are sure she will feel as proud of this feedback as we are and will certainly pass on your comments.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
Glenn and Lisa have been very helpful
Glenn and Lisa have been very helpful, I've enjoyed working with both of them and wish them all the very best.
Sangita
30 June 2023
Unprompted review
Reply from PayEscape
Thank you Sangita for taking the time to provide a review. We are so pleased Glen and Lisa were able to support you and that you enjoyed working with them. We will be sure to pass on your wonderful feedback and best wishes.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
I have been dealing with Payescape for…
I have been dealing with Payescape for a number of years and their professionalism and helpfulness never fails to amaze me. This month has been particularly difficult for me personally, however without even knowing this, my client services advisor as usual went above and beyond in her job to help me process payroll for our monthly deadline.
28 June 2023
Unprompted review
Reply from PayEscape
Thank you so much for taking the time to provide a review. We are so pleased that we were able to help you and alleviate some pressure during a difficult time. It is great to hear we went above and beyond, the team will be proud to hear this.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Thank you
PayEscape
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