I’m so pleased with how easy the whole payroll setup was. I thought it might be a bit of a headache, but everything was sorted so quickly and smoothly, and I honestly couldn’t have asked for more.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
Company replied
Absolutely amazing service! From meeting on Monday to discuss our requirements, to having our staff paid just three days later — we genuinely couldn’t have asked for more. Brilliant service from sta... See more
Company replied
Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
Company replied
Company details
- Payroll Service
- also in
- Accounting Firm
- Business to Business Service
- Financial Institution
- Human Resource Consulting
- Non-Bank Financial Service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.6
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good company
We recently switched to this payroll company and so far we are pleased with the overall service. The implementation staff in particular were very helpful and always available to answer queries. The software has some convenient shortcuts that make it easier to manage and access data.
28 October 2024
Unprompted review
Reply from PayEscape
Hi Tanya, Thank you for your wonderful review.
Our mission has always been to make payroll processing as easy as possible so it is great to hear that you find our payroll system easy and convenient to use. We are pleased you have had a great experience with your implementation team, please be assured that the service team will always be on hand should you need them moving forward.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Customer service with Payescape is…
Customer service with Payescape is brilliant. All the staff are so helpful and efficient and provide a great service. I would recommend to anyone who isn't experienced in payroll, as it makes the payroll process very quick and easy.
8 October 2024
Unprompted review
Reply from PayEscape
Thank you for your review and feedback on the team.
We are pleased to hear how happy you are with the service and that you would recommend our services to those looking to simplify their payroll too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
New User
The move across was made easy with a dedicated team member to help with any queries and training.
Customer support replies to queries quickly and the system is straightforward to use.
It is so much better than our previous provider.
8 October 2024
Unprompted review
Reply from PayEscape
Thank you for leaving us a review
We are pleased that you felt fully supported during your migration to Payescape and that you find the system straightforward. Our team will always be on hand to offer support whenever you may need it.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Highly recommend
We have used payescape for 3 years now, we have always received a great service, responsive and happy to assist.
4 October 2024
Unprompted review
Reply from PayEscape
Hi Lisa, thank you so much for your review and feedback.
It is great to hear that you have received consistently good service from the team, we are always happy to help.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Set up and onboarding was relatively…
Set up and onboarding was relatively easy with a great team always available to support and guide along the way. System is easy to navigate and use even for someone like me who has not previously had any experience of processing payroll
1 October 2024
Unprompted review
Reply from PayEscape
Thank you for your wonderful review.
We are pleased that you felt supported through your implementation. Our mission has always been to make payroll processing as easy as possible so it is great to hear that you find the payroll system easy to use even without previous payroll experience.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great Payroll Company
We have worked with Payescape and our team was taken care of very well. Amazing team and great service.
10 October 2023
Unprompted review
Reply from PayEscape
Thank you for your review
It is great to hear how happy you are with the service delivered, we are glad to be here to support you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Customer service is spectacular
The customer service is spectacular - thoughtful, complete replies by knowledgeable people. We are U.S. based and they are very patient with us - explaining all the nuance of U.K. payroll and ensuring that we are compliant.
1 October 2024
Unprompted review
Reply from PayEscape
Hi Christy, thank you for your review
We are pleased to support and help you navigate your UK payroll and ensure compliance. Thank you for your feedback on the team and their communication.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
My experience with Payescape has been outstanding on every level.
My experience with Payescape has been, and continues to be, outstanding. Having first used their services in a previous employment, Payescape were the 'goto' payroll/HR provider for my new company. All the staff are knowledgeable, helpful and professional and I would have no hesitation in recommending them. Alex L is a great asset to the company.
26 September 2024
Unprompted review
Reply from PayEscape
Hi Ann, Thank you for your great review and recommendation.
It is great to hear that you are experiencing an outstanding service with Payescape and that we were your 'goto' for payroll and HR. We will pass your feedback on to Alex and our service team. We look forward to supporting you in your new role.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
5* service and support
5* service and support. As a novice to the system, staff from both TimeEscape & Payscape have offered a gold standard.
29 August 2024
Unprompted review
Reply from PayEscape
Thank you for your review.
We are so pleased that you give us 5 stars for service and support for both solutions, I'm sure the teams will proud when we pass your feedback on.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Really intuative platform supplemented with impeccable customer service
We've been with Payescape for approximately 1.5 years and have had the smoothest and most efficient experience with every payroll situation since! The team, particularly Joel, has been fantastic in helping us with a huge range of actions from maternity pay schedules to switching to salary sacrifice pension, to last-minute new joiner onboarding. I'd easily recommend Payescape to anyone searching for a payroll provider.
13 August 2024
Unprompted review
Reply from PayEscape
Thank you for your wonderful review and recommendation.
It is great to hear how happy you are with our solution and the support you are receiving from our service teams. We will pass your feedback on to Joel and we look forward to supporting you anyway we can in the future.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Best Payroll Bureau - PayEscape
The best payroll team at PayEscape. The lovely ladies I've pleasure to work alongside every month are, Donna and Terri T. They are so helpful, friendly, accommodating and knowledgeable. Once a year, I worked with P11D team, Cathryn C.
30 July 2024
Unprompted review
Reply from PayEscape
Thank you for your wonderful review and high praise for being the Best Payroll Bureau.
We are so pleased you are happy with the service, will pass your feedback on to the team members you have mentioned, many thanks!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape has excellent support for payroll and HR
The payroll team at Payescape has a lot of experience and knowledge about the payroll rules and laws. They are friendly and always willing to help and answer questions for our payroll and HR teams. Their portal access is secure and easy to use for both the administration and employees.
13 August 2024
Unprompted review
Reply from PayEscape
Thank you for your wonderful review.
We are pleased to hear you are finding the portal secure and easy to use and that you find our support excellent.
Our teams are always working hard to expand their knowledge and skills, your appreciation of their experience and knowledge is great feedback which we will pass on to the teams.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Very helpful
Very helpful, polite and professional be it over the e-mail or over the phone.
Zara was very helpful on many occasions, always responds promptly to any query, a pleasure to work with.
15 July 2024
Unprompted review
Reply from PayEscape
Thank you for leaving us a review.
It is great to hear how happy with our service, we will pass your lovely feedback on to Zara, many thanks!
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape is a great payroll partner
Payescape is a user friendly platform, and the customer support is spot on. Whenever there is question, they are just an email away and usually would come back within a day. The effective communication is very important, especially for overseas client, like myself in a different time zone.
The platform takes care of the payroll calculation and able to prepare the formalities on its own. It is just simple and convenience.
12 August 2024
Unprompted review
Reply from PayEscape
Thank you for your wonderful review.
It is great to hear how happy you are with our solution and the support you are receiving from our service teams. We are glad you are finding our solution is simple and convenient and hopefully it is giving you a bit of valuable time back.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Our PayEscape Experience...
The customer experience we have had with PayEscape has been second to none. With their support from the implementation stage to now being fully onboarded and completing our monthly processes for payroll, it is so reassuring to have a member of the Payroll Consultancy team on hand to answer any of your questions, relating to payroll or pensions.
I would recommend PayEscpae to any organisation who are looking to outsource its payroll function. It's cost-effective, and the simplicity of the Employee Self-Service portal makes all the difference!
7 August 2024
Unprompted review
Reply from PayEscape
Hi Scott, thank you for your wonderful review and recommendation.
It is great to hear how happy you are with our solution and service teams. We are glad our solution is providing a positive impact for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Easy and quick communication
Easy and quick communication. Nothing is too much trouble
29 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review and your wonderful feedback
We are pleased to hear you are happy with our solution and the service received from the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great Payroll service
Move to Payescape last year. Smooth set up and support has been great.
The platform is very easy to use.
Overall very happy with it.
7 August 2024
Unprompted review
Reply from PayEscape
Thank you for your review and showing your appreciation.
We are glad that you find the platform easy to use and that you are happy with our service. Many thanks.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payroll made easy
The payroll portal takes most of the hassle out of payroll monthly. You don't need to worry about software updates, data back up, pension uploads and HMRC filing. It all works very well.
The monthly Reports are great and easily downloaded.
I would also like to add that all the staff at Payescape I have dealt with have been exceptionally helpful.
24 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review and feedback
We are so pleased that we have been able to make your monthly payroll hassle free and that our reporting feature is giving you everything you need.
We are happy to help and will be there whenever you need us.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
I have had a fantastic experience with…
I have had a fantastic experience with PayEscape, thanks to the exceptional support from Kevin, Sarah, Karina and Carol. Their expertise and prompt assistance have been invaluable, making HR & Payroll management smooth and hassle-free. Highly recommended!
23 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review and high recommendation.
It's great to hear you have had a fantastic experience with Payescape and the team. We will pass your feedback on to the team supporting you and ensuring everything is managed smoothly for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Excellent experience with Payescape
Our company has been working with Payescape for over one year. I wholeheartedly recommend this company. Our company has many transactions in your payroll system, many different situations we encounter in the payroll area.
The team of Payescape is very responsive, accurate and knowledgeable. They respond very quickly and advise us on any regulatory issues.
17 July 2024
Unprompted review
Reply from PayEscape
Hi Galina, Thank you for your review and feedback, we are so pleased you are having an excellent experience using our payroll solution and service.
We are happy to help and will be there whenever you need us.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.