“Thisun has been a delight to work with. From our first Teams meeting where he explained how PayID works, right through to helping me actually use it, his support has been outstanding. I have been abl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
Company replied
As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
Company replied
we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team... See more
Company replied
Company details
- #8 of 11 best companies in Payment Service
- #12 of 17 best companies in Financial Institution
- #5 of 7 best companies in Money Transfer Service
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew Miceli was an amazing help and…
Andrew Miceli was an amazing help and guided me through the process on how to redeem our pay rewards with clear and patient communications.
Absolute legend!
8 April 2026
Reply from pay.com.au
Hi Jesse,
Thanks so much for the great feedback. We’re really glad you had a positive experience and appreciate you taking the time to share it.
– The pay.com.au team
Reply from pay.com.au
Hi Steve,
So glad to hear this! Thanks for taking the time to leave a review, it really means a lot to our team.
– The pay.com.au team
Easy and streamlined process although…
Easy and streamlined process although time for funds to be transferred @ circa 4 days was comparatively slow compared to other platforms.
2 April 2026
Great service
Great service
and we all get some things out of it 😀👍
Thanks again
Sebastian
27 March 2026
Ease to set-up and quickly
27 March 2026
So easy to use!
Easy and convenient way to manage payments to my suppliers and makes reconciling in Xero a breeze!
24 March 2026
Easy to use and a great set up for what…
Easy to use and a great set up for what I am looking for in gaining points
20 March 2026
a bit slow for my employee to receive…
a bit slow for my employee to receive their money using a bank account link
20 March 2026
Reply from pay.com.au
Hi Xusheng,
Thanks for taking the time to share your feedback.
We know how important timely payments are, and we want you to feel confident about how funds move through the system. You can find a full breakdown of our current processing timelines here: https://help.pay.com.au/payment-processing-timelines/
If you ever need a payment to move faster, we’ve recently introduced PayID, where eligible payments made before 2pm will now reach your payee on the same day.
Let us know if you have any questions, we're here to help!
– The pay.com.au team
Great experience overall
Great experience overall. The process was a bit complex, but the team stayed persistent and managed to locate the funds and refund the full amount. We really appreciate the effort and support throughout.
20 March 2026
It takes ages for my contractors to get…
It takes ages for my contractors to get their payment
14 March 2026
Reply from pay.com.au
Hi there,
We're sorry to hear about your experience and understand how crucial timely payments are for your business.
As part of our compliance process, we requested an invoice that wasn't supplied on the day it was requested, resulting in a delayed remittance of your payments. Once we received the documentation, your two payments were processed and remitted the next business day per our standard credit card processing times.
We apologise for any inconvenience and appreciate your understanding.
– The pay.com.au team
DO NOT USE!!!!
DO NOT USE!!!!
SCAM SCAM SCAM!!
They'll approve your accounts, you will send money and then they will cancel your account without a reason and keep your money!!!
Scam service!
Save your money and DO NOT USE!!
14 March 2026
Reply from pay.com.au
Hi there,
We're sorry to hear about your frustrating experience. We've already provided you with a full explanation regarding the timeline for returning your funds in full to your original payment method.
pay.com.au is a trusted payments and rewards platform in Australia, and we're committed to helping our customers use our services securely and confidently.
-The pay.com.au team.
• Seamless Payments with AMEX – A Must for Businesses
We’ve been using Pay.com.au and it’s been a game changer for our operations.
The ability to pay any supplier, creditor, or bill using AMEX—even when they don’t accept it—is incredibly powerful. In Australia, that’s a massive limitation, and Pay.com.au solves it perfectly.
It’s simple, efficient, and gives us much better control over cash flow and rewards.
Highly recommend this platform to any business owner.
18 March 2026
Fantastic response times
Fantastic response times, smart people, considered and proactive thinking. They find solutions, deals and make it work - as if they were standing in the customer’s shoes. So rare these days. If all Australian businesses were run like this it would be an amazing place!
16 March 2026
too slow after transaction money
17 March 2026
Reply from pay.com.au
Hi Chih-kuo
Thank you for taking the time to share your feedback.
We understand how important timely payments are, and we want you to feel confident about how your funds move through our system. Please note that we process payments on business days. For a detailed breakdown of our current processing timelines, you can visit: https://help.pay.com.au/hc/en-au/articles/14199563607567-Payment-processing-timelines
If you ever need a payment to move faster, we’ve recently introduced PayID-eligible payments made before 2pm will reach your payee on the same day.
If you have any questions, we're always here to help!
-The pay.com.au team
Human experience appreciated!
Brendon has helped make sense of the pay platform for me which I’m so thankful for! He’s been super responsive via text and on the phone. Kinda hard to believe there’s an actual human helping with this site education but that’s one of the reasons I’ve decided to use it! Thanks for your help Brendon!
17 March 2026
Unprompted review
The points are not what it seems
10 March 2026
Reply from pay.com.au
Hi Bill,
We’re sorry to hear this and appreciate you sharing your feedback. The value of points can vary depending on how they’re redeemed, and we’d like the opportunity to review this with you directly. Our team will be in touch.
– The pay.com.au team
Great support and knowledgeable
Spoke to Pietro. I had so many questions. He was so patient and answered every single one. Then I had more and he continued to help me throughout the whole time. He was very knowledgeable. Great customer service
11 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.