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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
Company replied
As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
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we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team... See more
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Company details
- #8 of 11 best companies in Payment Service
- #12 of 17 best companies in Financial Institution
- #5 of 7 best companies in Money Transfer Service
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from pay.com.au
Thanks so much for the great feedback. We’re really glad you had a positive experience and appreciate you taking the time to share it.
– The pay.com.au team
Had great customer support from Jenilyn…
Had great customer support from Jenilyn today.
30 April 2026
Unprompted review
Reply from pay.com.au
So glad to hear this! Thanks for taking the time to leave a review, it really means a lot to our team.
– The pay.com.au team
Just got business class tickets from…
Just got business class tickets from Australia to Italy using points and saved over $15,000
29 April 2026
Reply from pay.com.au
Thanks for your glowing review! We’re thrilled to hear you had such a great experience and were able to see the benefits of using pay.com.au firsthand!
– The pay.com.au team
Excellent, responsive customer service
Marcus was incredibly helpful and responsive. I accidentally double-paid almost all of my latest payroll after thinking the first batch had failed, which was obviously very stressful.
Marcus quickly checked the account, confirmed what had happened, identified the duplicate payroll, and arranged for the most recent payments to be cancelled. Within a few minutes, he came back confirming that the seven duplicate payroll payments had been cancelled.
It was a huge relief, and I really appreciated how calm, clear, and efficient he was throughout. Great customer service – thanks again, Marcus!
29 April 2026
Unprompted review
Reply from pay.com.au
Thank you so much for this review. Marcus will love to hear that you felt supported! We are glad you had a great experience and look forward to supporting you again.
– The pay.com.au team
Easy to use, good sign up bonuses
It’s relatively easy to use and I’m pleased I can use my Amex and pay my Amex statement via the platform. A good way to earn points especially with good sign up bonuses on offer.
27 April 2026
Reply from pay.com.au
Thanks so much for the great review! We’re glad to hear you’ve found pay.com.au easy to use and are enjoying the rewards and benefits. We appreciate you being with us and look forward to supporting you again!
– The pay.com.au team
My company just joined. Very impressed.
My company just joined. Love the features, customer support and advice from the support staf
27 April 2026
Reply from pay.com.au
Thank you so much for your positive feedback and review! It truly means a lot to our team. We look forward to supporting you again in the future!
Great experience with Pay.com.au so…
Great experience with Pay.com.au so far. The customer service has been strong, and the onboarding process was seamless—Atheena in particular did an excellent job guiding everything from start to finish.
24 April 2026
Reply from pay.com.au
Thank you for the lovely review! We really strive towards excellent customer service and we appreciate your support and feedback!
First time transactions were easy
First time transactions were easy, I was helped on the chat by Marcus who was fantastic to reassure me and help me at each step.
24 April 2026
Reply from pay.com.au
Thank you for the lovely review! We are happy to hear you had a great experience with Marcus and we look forward to supporting you again.
– The pay.com.au team
Great Service
It was great to hear from our account manager within hours of verifying our account. Then he spent as much time as I needed to ensure that I understood how the system works. Great service so far!
23 April 2026
Reply from pay.com.au
Thanks for the lovely feedback! We’re happy to hear you had a great experience with our team and look forward to supporting you again.
– The pay.com.au team
We have been using pay.com.au for over 3 years
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an issue and their support is awesome. Points transferred appear in minutes. Highly recommend if you want to double dip on points!
24 April 2026
Unprompted review
Reply from pay.com.au
Hi Nick, thanks so much for the great review! We’re glad to hear you’ve found pay.com.au easy to use and are enjoying the rewards, especially with our redemption options. It’s wonderful to know the team has been able to support you from day one. We appreciate you being with us.
– The pay.com.au team
Had issues with payee giving wrong bank…
Had issues with payee giving wrong bank details.....contacted a real human and problem solved in quick time....... very satisfied.
23 April 2026
Unprompted review
Reply from pay.com.au
Thank you so much for the positive review. We are really glad you had a positive experience speaking with our team!
– The pay.com.au team
Reply from pay.com.au
Thank you for your positive review, Nassif! We are glad you had a great experience and appreciate you taking the time to share your feedback.
– The pay.com.au team
Easy to use and they have an account…
Easy to use and they have an account manager in touch with me. Thanks.
17 April 2026
Reply from pay.com.au
Thank you for your positive feedback, David! We appreciate your support and look forward to continuing to serve your business.
– The pay.com.au team
Reply from pay.com.au
Thank you so much for taking the time to leave a review. We really appreciate your feedback, it means a lot to our team!
- The pay.com.au team.
Great service and platform
Great customer service and support for all of our payment needs through the platform. Easy to use and a great extra points programme.
17 April 2026
Unprompted review
Reply from pay.com.au
Hi Alexander,
Thanks for your glowing review! We're thrilled to hear you had such a great experience and felt supported.
– The pay.com.au team
Shocking customer service still waiting…
Shocking customer service still waiting on phone call back 2 weeks later.
13 April 2026
Reply from pay.com.au
Hi Karl,
We are truly sorry for the frustration caused as it does not reflect the high standard of service we strive to provide to our valued customers. We appreciate you bringing this matter to our attention.
A member of our team has reached out to you directly today to resolve this promptly and assist with your enquiry moving forward. Your experience matters to us, and we're committed to making this right.
– The pay.com.au team
It took too long for my credit card…
It took too long for my credit card payment to clear into the payee's account.
16 April 2026
Reply from pay.com.au
Hi KT,
Thank you for your feedback. We’re sorry to hear that your payment took longer than expected.
We understand how important timely payments are and want to ensure you have clear visibility on how payments move through the system. Our current processing timelines can be found here: https://help.pay.com.au/payment-processing-timelines/
Upon reviewing your payment, we can see it was submitted over the weekend. As our processing operates on business days, this contributed to the delay.
Our team has also been in touch with you to better understand what happened. We appreciate you raising this with us, as we’re continually working to improve the experience and ensure payments run smoothly for every business.
– The pay.com.au team
Great for business owners.
Great company to deal with. Helps me maximize my points for flying etc. just bought a small EV on Amex from a dealer that didn’t take Amex. Pay.com.au made it easy for me to buy the car and get points as well.
9 April 2026
Reply from pay.com.au
Thank you so much for the lovely feedback, Sam! We're thrilled to hear that you had a great experience and found pay.com.au helpful. We look forward to supporting you again in the future.
– The pay.com.au team
It's easy to use pay.com.au to pay…
It's easy to use pay.com.au to pay suppliers and can save a lot of time.
Points transfer to Krisflyer very quickly.
So we can book flights straight away
12 April 2026
Reply from pay.com.au
Thanks for the review Quang! We’re thrilled to hear everything went smoothly and appreciate your support.
– The pay.com.au team
Reply from pay.com.au
Hi Scott,
Thanks for taking the time to leave a review and for providing this feedback, it really means a lot to our team.
– The pay.com.au team
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