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Review summary
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Reviews shaping this summary
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
Company replied
As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
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we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team... See more
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Company details
- #8 of 11 best companies in Payment Service
- #12 of 17 best companies in Financial Institution
- #5 of 7 best companies in Money Transfer Service
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick to answer the call and solved the…
quick to answer the call and solved the problem and called me back to relay the solution
10 March 2026
Easy to use, maximising points
Easy to use, can utilise Amex or Visa to pay wages and government and utilities.
Even enables getting points for B2B payments that are not otherwise available.
I love the double your points option for an extra payment.
Keeping points within pay.com.au enables me to direct them to the airline of choice when I need the points there
3 March 2026
Great for getting points on payments…
Great for getting points on payments where you wouldn't otherwise
2 March 2026
DO NOT PAY YOUR WAGES THROUGH PAY.COM.AU
Our company pays our wages through pay.com.au, three times in one year our employees were not paid on the due date. The money comes out of the bank on Monday but our employees who are suppose to be paid on Wednesday, were not paid until Friday.
DO NOT PAY YOUR WAGES THROUGH PAY.COM.AU
4 March 2026
Unprompted review
Reply from pay.com.au
Hi there,
Thanks for taking the time to share your feedback.
We are sorry to hear that you have had a poor experience with us. Processing times can vary depending on the payment method used. We always recommend to check the estimated remittance date presented when approving your payment.
We would be happy to assist you further and better understand how we can help. Please feel free to contact us at support@pay.com.au so we can look into this for you.
– The pay.com.au team
the amount i payed has not come off my…
the amount i payed has not come off my tax bill please explain
3 March 2026
Reply from pay.com.au
Hi Darryl,
We appreciate your feedback!
Upon checking, we can see that your ATO payment was successfully remitted from us to the ATO. As per the ATO website, payments made through BPAY can take up to 4 business days from the day you make the payment, to be received by them and appear on your ATO account.
https://www.ato.gov.au/individuals-and-families/paying-the-ato/how-to-pay/pay-with-bpay
If you ever need any assistance with making payments or understanding our processing times further, please feel free to reach out to the team, we are here to help.
- The pay.com.au team
Amazing cant wait to fly business class…
Amazing cant wait to fly business class only moving forward
3 March 2026
Reply from pay.com.au
Thanks for your lovely feedback, Andrew! We're happy you're excited! Business class makes travel more comfortable. We're glad to help with your future trips. Looking forward to assisting you again.
– The pay.com.au team
Very easy to use and benefit from
Easy to set up, able to reconcile immediately. Able to transfer points to so many different applications!
28 February 2026
Reply from pay.com.au
Thank you for your feedback, Alison! We’re glad to hear you’re enjoying the ease of setup, instant reconciliation, and the flexibility of transferring points across multiple applications. Your support means a lot to us!
– The pay.com.au team
Reply from pay.com.au
Hi Samuel,
Thanks for sharing your feedback.
Many of our customers find that the value they earn through PayRewards more than offsets these fees. and with one of Australia’s most flexible rewards programs, your redemption options are nearly endless.
If you’d like help maximising the value you’re getting from your payments and points, our team would be more than happy to chat anytime.
– The pay.com.au team
think overall it’s ok but pay.com.au…
I think overall it’s ok but pay.com.au need an app
27 February 2026
Reply from pay.com.au
Thanks for your feedback, Calvin! We’re always exploring ways to improve our services and make payments easier for our customers. Your suggestion about an app is noted and appreciated.
– The pay.com.au team
Easy to use
Easy to use. 25k bonus Qantas points for first $10k in payments is a good catalyst to put them to use.
26 February 2026
Reply from pay.com.au
Hi Ned,
We’re glad to hear you find our platform easy to use!
The 25k Qantas Points offer for the first $10k in payments is designed to give our users an extra boost and make the experience even more rewarding.
– The pay.com.au team
Great product to use!!
Great product to use! The platform is easy & seamless. The customer service is excellent too.
25 February 2026
Reply from pay.com.au
Thank you for your kind words, Jake! We’re thrilled to hear you’re enjoying our platform and that our team has been able to support you seamlessly. Your feedback means a lot to us.
– The pay.com.au team
Reply from pay.com.au
Thank you for your kind feedback, Paul! We’re glad to hear that you’re finding the platform easy to navigate and enjoying the rewards. Your support means a lot to us, and we’re committed to continuously improving your experience.
– The pay.com.au team
Email overload
I’m sure everything is fine and I will continue to use but if you could not email me 75 times a day, that would be great. Thanks.
27 February 2026
Reply from pay.com.au
Hi Matt,
Thanks for your feedback!
We appreciate you continuing to use pay.com.au. We’re sorry to hear the email frequency has been overwhelming. That’s certainly not the experience we want for our customers.
Please feel free to send us a direct message with your registered email address so we can review your notification settings and help reduce the volume. You can also manage your email preferences anytime via your account settings.
– The pay.com.au team
By far the bast platform on the market.
By far the bast platform on the market.
I've tried a few different platforms (4 others) that offer the same kind of payment service, however all the others are quite clunky to use, and don't offer an easy experience. Pay.com.au is super easy to use, and also has a nice user interface. haven't had any issues with it, and have been using for about 8 months.
23 February 2026
Reply from pay.com.au
Thanks for your feedback, Damien! We're happy you're finding the platform easy to use and appreciate your support.
– The pay.com.au team
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