Pawrade Reviews 7,087

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making the entire process smooth and seamless. Many people highlight the excellent customer service, noting quick responses, clear communication, and a genuine care for the puppies and their new families. The overall service is frequently described as efficient and reassuring, with many consumers appreciating the user-friendly experience and the thorough profiles of available puppies. However, some customers experienced issues such as slow communication or receiving conflicting information from different agents. A few people also reported concerns about the health of their puppies upon arrival, including ear mites or genetic health issues that required veterinary attention. There were also isolated complaints about the demeanor of some staff members.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the puppies... See more

Service

People report positive experiences with service. Customers frequently praise the excellent communication,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and responsiveness... See more

User experience

Consumers find the user experience to be positive, with many describing it as smooth, seamless, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After losing my 10 yr old Frenchton to cancer recently, I found myself wanting another Frenchton puppy, but where to begin? My biggest fears were getting scammed and avoiding puppy mills. Fortunately... See more

Company replied

Rated 5 out of 5 stars

All of our expectations were met and exceeded. Keeping us updated through the entire process especially being first time users of this type of furry friend purchase. This goes from answering questions... See more

Company replied

Rated 5 out of 5 stars

We were truly blessed to receive our little Yorkie. She came as promised. Each and every staff member we worked with were knowledgeable, pleasant, and professional. All questions were answered throu... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we ask... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Dog Breeder

Written by the company

At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement. Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality. Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful. Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.

3-Year Health Guarantee

Peace of mind for your puppy’s health

Every puppy adopted through Pawrade comes with our comprehensive 3-Year Health Guarantee. This promise gives families added confidence knowing their new best friend is protected well beyond the first few weeks at home. We work closely with our breeder partners to ensure puppies receive the best start in life. When you choose Pawrade, you are choosing a trusted source that prioritizes your puppy’s well-being for years to come.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I love my new puppy

I love my new puppy! Pawrade made the whole process smooth and easy. I felt secure through every step.

24 April 2026
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Reply from Pawrade

Hey Becky, Thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 4 out of 5 stars

No reason to doubt this web site

We really liked the process of getting our new puppy,it was easier than we expected. I really had trouble with signing of the documents. I'm 76 and not familiar with the technical aspect which made it hard. I'm still not sure if I got everything done. If it wasn't for the delivery service we would have had getting our puppy little hard to get. I especially want to thank Donna Conner for helping me through the process.

21 April 2026
Unprompted review
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Reply from Pawrade

Hey Kenneth, no worries, all is well with your documents. We are so happy that you chose Pawrade and that we were able to help you find the perfect pup for you. Best wishes for many amazing days to come with your new best buddy.

Rated 5 out of 5 stars

Although it’s only been three days

Although it’s only been three days, everything has been wonderful so far! Tara has been fantastic—she’s always made herself available to answer any questions and provided reassurance about upcoming events. Our new furry family member arrived on time, calm, well-groomed, and is settling in beautifully. He’s making his first trip to the vet today, and we couldn’t be happier.

Thank you so much for everything!

1 May 2026
Unprompted review
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Reply from Pawrade

Hey Brian, thank you so much for the kind words. We are so happy to hear that all went so well for you and your new furry family member. Best wishes.

Rated 5 out of 5 stars

Wonderful company!!

Friendly consice information and service. Could not have received any better. Our puppy arrived in good condition and when promised.

23 April 2026
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Reply from Pawrade

Hey Darlene, Thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

communication +++

The communication was awesome. They kept us informed all along the process. If I had any questions they were always available. Very professional and their main concern was the puppy. I would use them again no question. We received our healthy puppy and fell in love instantly. She is amazing and we have Pawrade to thank for that.

23 April 2026
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Reply from Pawrade

Hey Wendy, we know that getting a new pup online can certainly cause folks some anxiety and we know that communication is key. We do our best to keep our clients fully informed every step of the way. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

so easy to use

so easy to use. Compassionate and knowledgeable with the whole process.

22 April 2026
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Reply from Pawrade

Hey Jeri, thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes for many amazing days to come with your new best buddy.

Rated 5 out of 5 stars

I had a great experience with Pawrade

I had a great experience with Pawrade. They were friendly, professional, and responded quickly to my emails. They were involved every step of the process and prioritized the safety and wellbeing of my new puppy above all else. I would use them again and would highly recommend them.

21 April 2026
Unprompted review
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Reply from Pawrade

Hey Melissa, thank you so much for the wonderful review. We really do work so hard to make the process smooth and stress free. Best wishes to you and your new best buddy.

Rated 5 out of 5 stars

Easy transition

Everything went GREAT no problems

28 April 2026
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Reply from Pawrade

Hey Joan, short and sweet and we will certainly take it. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Very reputable and organized

Very reputable and organized. Process was easy. Now, I have my sweet little girl and she is everything I hoped for.

21 April 2026
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Reply from Pawrade

Hey Sandra, we are so happy that we were able to do such a fine job with helping you to find the perfect pup for you. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Everyone who was part of the process of…

Everyone who was part of the process of acquiring our little Maltese Finn was professional, personal and always very helpful.
And we love Finn.

27 April 2026
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Reply from Pawrade

Hey David, thank you so much for the kind words and thank you for choosing Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

The company is great and always returns…

The company is great and always returns your calls to help with anything. I love my little dog I received yesterday. She is making my life so much more fulfilling. Worth every penny!!

27 April 2026
Unprompted review
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Reply from Pawrade

Hey Bernice, we are so happy that all went so well for you and your new furry family member. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

You Won't Be Disappointed

This is the second time we've purchased a corgi from Pawrade and we are not disappointed. Everyone we interacted with was very kind, knowledgeable and so patient with any questions we had. When we asked for more images of our little fur baby, our Pawrade rep reached out to the breeder and we got pictures the next day. Everyone was so informative, explaining each step once we began the process of bringing our new puppy home. Absolutely love Pawrade!

26 April 2026
Unprompted review
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Reply from Pawrade

Hey Pauline, thank you so much for returning to Pawrade for another furry family member. We are so happy to hear that we were able to do such a fine job for you. Best wishes.

Rated 5 out of 5 stars

They kept me in the loop

They kept me in the loop, delivered the puppy when they said they would & she was freshly bathed.

26 April 2026
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Reply from Pawrade

Hey Christopher, thank you for the kind words and thank youf or trusting Pawrade to help you find the perfect pup for you.

Rated 5 out of 5 stars

Small country city

I never thought I would be able to find the type of dog I wanted as I live in a small city in the country. Service was fast and friendly. Delivery to my home was amazing! You all made this so easy to get my furbaby. Thank you all so much!! I may be looking for friend soon ;) Kat

25 April 2026
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Reply from Pawrade

Hey Kat, thank you for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

great communication

great communication. I am so glad I found my new puppy here. I was completely impressed. Thank you!

22 April 2026
Unprompted review
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Reply from Pawrade

Hey Sarah, we know that getting a new pup online can cause some anxiety so we always keep our customer's fully informed every step of the way. Thank you for trusting Pawrade and best wishes.

Rated 5 out of 5 stars

Bought a Cavapoo 2yrs ago on Pawrade

We bought a Cavapoo on Pawrade a couple years ago and she is the most perfect dog there ever was. Truly. Everyone who meets her agrees! The process was very easy, from zoom calls with the pup to paying to organizing her transport. We are now looking to use pawrade again to get her a buddy! :)

22 June 2025
Unprompted review
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Reply from Pawrade

Hey Morgan, we are so happy to hear that you are so happy with the awesome pup you found on Pawrade. Thank you for trusting us and best wishes.

Rated 5 out of 5 stars

Gregory/Muffy

Gregory / Muffy

15 April 2026
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Reply from Pawrade

Hey Ed, thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

Easy purchase experience.

The buying transaction went very smoothly as expected. I have bought several pups from Pawrade and each time all of my questions were answered and any concerns were addressed. Right now, I’m waiting for delivery day to arrive. Can’t wait for my new pup to arrive!

15 April 2026
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Reply from Pawrade

Hey Donna, thank you so much for the kind words and wonderful review. We are so happy that you have returned to Pawrade again for a new furry family member. Best wishes.

Rated 5 out of 5 stars

Everything from beginning to delivery…

Everything from beginning to delivery was fabulous. Thank you Pawrade.

22 April 2026
Unprompted review
Pawrade logo

Reply from Pawrade

Hey Jeri, Thank you so much for the kind words and thank you for trusting Pawrade to help you find the perfect pup for you. Best wishes.

Rated 5 out of 5 stars

Great communication and very responsive…

Great communication and very responsive throught the whole process.

14 April 2026
Pawrade logo

Reply from Pawrade

Hey D, when getting a new pup online we know that communication is key. So we do all we can to keep our clients fully informed every step of the way. Thank you for trusting Pawrade and best wishes.

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