After initial issues, 60 % of the slabs were lovely and the others were collected and refunded pro rata. We could have had replacements instead of refund but reduced area paved rather than wait as had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clear website to make choices. Simple ordering format and decent delivery. Getting updates on delivery times wasn't particularly easy but the staff at Paving UK helped by getting in touch with the del... See more
Company replied
Order did not arrive on selected date even though it was on the email from the company. I was not advised that they were not bothering to deliver. No calls or emails. I had to call the sales departmen... See more
Company replied
Two issues: The most important was the delivery packaging. The 212 setts were delivered loose in a tonne bag with no attempt to stack or otherwise protect edges. This resulted to many being... See more
Company replied
Company details
- Natural Stone Supplier
- Garden Building Supplier
- Landscaping Service
- Landscaping Supply Store
- Paving Materials Supplier
Written by the company
At Paving UK, we're passionate about helping customers create outdoor spaces they'll love. Whether you're laying a new patio, transforming a garden, or completing a larger landscaping project, we offer an extensive range of porcelain paving, natural stone, block paving, edging, and landscaping products to suit every style and budget. Every product is carefully selected for its quality, durability, and value, giving you confidence in every purchase. As a family-run business based in the West Midlands, we've grown from a trusted local supplier into one of the UK's leading national paving retailers. By importing premium porcelain and natural stone directly from carefully chosen manufacturers, and holding over 100,000m² of stock, we're able to offer competitive prices and fast nationwide delivery. We're also one of the few national suppliers to offer Split Packs, allowing you to order the exact quantity your project requires, reducing waste and unnecessary cost. We're committed to making your experience as straightforward as possible, from choosing the right products to receiving your order. Our knowledgeable team is always on hand to provide honest advice, answer questions, and help you find the perfect paving solution. Whether you need product recommendations, order support, or guidance for your project, we're here to help every step of the way.
Contact info
The Station Yard, Uttoxeter Road, ST11 9JR, Stoke-On-Trent, United Kingdom
- 01782 355170
- sales@pavinguk.co.uk
- pavinguk.co.uk
3.3
Average
569 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t get the right amount
Service was good but I paid for 850kg and only got 800kg on ticket sent a email but like all ways no reply so sorry don’t recommend you need to give people the right amount
5 May 2026
Unprompted review
Excellent service came a day earlier
Excellent service came a day earlier
Slabs were well packed no issues or broken slabs
13 May 2026
Unprompted review
Paving uk
My experience with pavingUK was very negative in my opinion. I ordered a full pallet of slabs that cost over £600 that I never actually recieved. On the day of delivery, I waited home all day, constantly checking the tracking. I called a contact number early evening as there was no sign of delivery.. office closed. Following morning was the weekend so office was closed till Monday. I eventually managed to contact the delivery company who confirmed that the delivery was not going ahead due to being unable to deliver to my address. But this had already been decided before the delivery day but PavingUK failed to notify me of this information. Going forward, they wanted me to pay extra to have the delivery split into smaller loads (Weight purposes) and have multiple deliveries on multiple days on a smaller van that could access my property. I obviously told them to cancel the whole order. I have been left out of pocket has I still have not been reimbursed and loss of earnings for the day I had to wait home unnecessarily as they knew that the delivery would not go ahead in the days leading up to delivery day. The lack of communication from this company and the sheer lack of support and assistance in rectifying the matter has been zero
14 May 2026
Unprompted review
Reply from Paving UK
Hi Paul,
Thank you for taking the time to share your feedback.
We're disappointed to hear that your experience didn't meet your expectations. We understand how frustrating it is when a planned delivery can't go ahead, particularly when communication hasn't been as clear or timely as it should have been.
Deliveries can occasionally be affected by vehicle access restrictions, but we always aim to keep our customers informed and work towards the most suitable solution wherever possible. We appreciate your comments, as feedback like this helps us review and improve our processes.
If there's anything still outstanding, our customer service team would be happy to look into it further.
Kind regards,
The Paving UK Team
Broken paving slabs not replaced
Order was for 20 paving slabs, but three arrived broken and not useable as the project is a square patio. Went through the claims process and was offered a pro-rata refund, which is no good as I cannot purchase replacements at a bulk order rate. I asked that replacements be sent, but was told it cannot be guaranteed that they will arrive intact and if they do not, the company will not replace.
The claims process is not monitored and I have to constantly chase to get a response. Issue is still not resolved after over a month.
Worth paying a little extra for a more customer focused service.
13 May 2026
Unprompted review
Reply from Paving UK
Hi Seadhna,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your order included damaged slabs and that the claims process has left you feeling frustrated. We understand how important it is to receive the correct materials in good condition so your project can go ahead as planned.
While damage in transit is unfortunately something that can occasionally happen with heavy paving products, we always aim to deal with claims as quickly and fairly as possible and to keep our customers informed throughout the process. We appreciate you bringing your experience to our attention, as feedback like this helps us review and improve the service we provide.
If your claim is still ongoing, please get in touch with our customer service team and we'll be happy to review it further.
Kind regards,
The Paving UK Team
Terrible and misleading order
Terrible and it’s a shame I have to give any stars.
Ordered a week in advance and picked the delivery day. Tried to call before the delivery day but automated message says we can’t give out details and track it. On the day I tracked from about 6 am and it kept saying number was wrong. I finally spoke to someone about 9.15 and they said they would call me back. 11.30 I call back as no one did to be told they aren’t coming and they weren’t even in stock. My landscapers were standing in my garden awaiting arrival.
I got told I could have them in 5 days which I then accepted. I then get another contact from them the same day saying there has been a delay. They emailed and I asked for a call. They offered others and when I asked questions they went ahead and ordered them instead. Tried to call back and long wait time so I had to email and said just cancel the lot! It’s been a few days and no refund yet. They also don’t compensate for their errors. Worst company I’ve dealt with for a long time
7 May 2026
Unprompted review
Reply from Paving UK
Hi Samantha,
Thank you for taking the time to leave your feedback.
We're disappointed to hear that your order didn't go as planned. We understand how frustrating it is when a delivery is delayed, particularly when you've arranged tradespeople and work around a scheduled delivery date.
While stock availability and delivery schedules can occasionally change, we always aim to keep our customers informed as early as possible and provide the support they need throughout the process. We take feedback like yours seriously and are continually reviewing our communication to ensure we provide a better experience.
If there's anything still outstanding regarding your order or refund, please get in touch with our customer service team and we'll be happy to look into it.
Kind regards,
The Paving UK Team
I used AI to design a crazy paving path…
I used AI to design a crazy paving path leading to a circular seating area and I was extremely pleased to find the crazy paving we required to install the path. The quality, service and delivery were excellent.
10 May 2026
Unprompted review
Prices are good delivered when they…
Prices are good delivered when they said will use again
7 May 2026
Unprompted review
Absolutely awful company
Absolutely awful company. Ordered, item showed in stock, delivery date selected. On delivery day, no comms, order didn’t show up. Turned out not in stock. Found cheaper elsewhere and better service.
Women on phone polite but they should find a better job. Can’t imagine they get treated well by customers and probably management. Get someone to fix your backend website and stock controls.
4 May 2026
Unprompted review
Reply from Paving UK
Hi Julia,
Thank you for taking the time to share your feedback.
We're disappointed to hear that your experience didn't meet your expectations. We understand how frustrating it is when an order doesn't arrive as planned, particularly if stock availability changes after an order has been placed.
We appreciate your comments regarding our communication, and we're pleased to hear our customer service team were polite and helpful. Feedback like yours is important to us and helps us continue to improve both our systems and the service we provide.
If there's anything still outstanding, we'd be happy to look into it further if you get in touch with our customer service team.
Kind regards,
The Paving UK Team
Porcelain slabs look fantastic
I’m really pleased with the porcelain slabs they look great . They arrived on time & all in excellent condition.
Delivery driver was very accommodating & put them where I asked so I would definitely recommend this company.
7 May 2026
Unprompted review
Order didn’t show up when it was…
Order didn’t show up when it was supposed to. Paid extra delivery charges due to access. Difficult to get through on the phone. When we did get through they said leave it with them and they would get back to us. They didn’t ring back, order is currently three days late and no update on progress. Had good email communication prior to purchasing but poor Customer service since payment taken. Would not recommend buying from them. Can’t speak for product quality as it hasn’t arrived.
7 May 2026
Unprompted review
Reply from Paving UK
Hi K F,
Thank you for taking the time to leave your feedback.
We're sorry to hear your delivery didn't arrive as expected and that you found it difficult to get the updates you needed. We understand how frustrating delays can be, especially when you're waiting on a confirmed delivery.
We always aim to keep our customers informed and provide timely updates if plans change. Feedback like yours is important to us and helps us continue improving both our communication and customer service.
If there's anything still outstanding, please get in touch with our customer service team and we'll be happy to look into it.
Kind regards,
The Paving UK Team
Non delivery
My item was meant to be delivered on the 29th April and it is now 5th May and I have not heard from Paving UK. Very disappointed and having to chase them
29 April 2026
Unprompted review
Reply from Paving UK
Hi Amanda,
We're sorry your order wasn't delivered as expected.
Waiting for a delivery without receiving an update is understandably frustrating, and that's not the experience we want our customers to have. We know that keeping customers informed is just as important as delivering quality products.
We take comments like yours seriously and are always looking at ways to improve our service and communication throughout the ordering process.
Kind regards,
The Paving UK Team
Order did not arrive on selected date…
Order did not arrive on selected date even though it was on the email from the company. I was not advised that they were not bothering to deliver. No calls or emails. I had to call the sales department many times. No explanation given for non delivery. No positive response to when delivery might happen. No calls to let me know. Order finally arrived 3 days after my requested date. 2 paving slabs broken but not expecting any response as office closed until Tuesday.
2 May 2026
Unprompted review
Reply from Paving UK
Hi Tom,
Thank you for taking the time to leave a review.
We appreciate how frustrating it must have been for your order to arrive later than planned, particularly without the updates you were expecting. We also understand your disappointment that part of the order arrived damaged.
While delays and transit damage can occasionally occur with heavy landscaping products, we always aim to keep our customers informed and resolve any issues as quickly as possible. We value your feedback, and it will be shared with the team as part of our ongoing efforts to improve our service.
Kind regards,
The Paving UK Team
Terrible quality Indian Sandstone and cobbles
The Indian Sandstone arrived 5 days late and was the poorest quality our builders have ever seen - huge variances in size and colour. The accompanying cobbles were obviously second-hand, still had primer on the bottom of some - honestly the worst quality. I don't normally leave reviews but had to warn others in this case.
14 April 2026
Unprompted review
Reply from Paving UK
Hi Catriona,
Thank you for taking the time to share your feedback.
We're disappointed to hear that the paving and cobbles didn't meet your expectations. We understand how important product quality is, particularly when you're investing in a landscaping project.
As a natural stone product, Indian Sandstone will have variations in colour, texture and size, which are part of its character. However, we always expect our products to meet our quality standards, and we take comments like yours seriously.
Customer feedback plays an important part in helping us review both our products and our service, and we'll ensure your comments are shared with the relevant team.
Kind regards,
The Paving UK Team
Delivery was on-time and as ordered but…
Delivery was on-time and as ordered but 1 pallet missing. My patio guy did his calculations and told me never to use a tape measure again as we had enough anyway. Called up the office and they said ok we can refund the rest which they did so positive experience overall
1 April 2026
Unprompted review
I am extremely unhappy with the service…
I am extremely unhappy with the service I received from Paving UK.
After an initial failed delivery, I was given a new confirmed delivery date for my paving slabs. Based on this, I rearranged a tradesperson to attend and carry out the work.
Unfortunately, the slabs never arrived on the agreed day.
As a result, I had to turn my tradesman away, and I still incurred a charge for their time. This was completely avoidable had the delivery been honoured or properly communicated.
I contacted Paving UK via email to resolve the issue, but I received no response whatsoever.
Very disappointing experience overall — poor communication, unreliable delivery, and a lack of customer service. I would not recommend.
28 March 2026
Unprompted review
Reply from Paving UK
Hi Ian,
Thank you for taking the time to share your experience.
We're disappointed to hear that your delivery didn't arrive on the agreed date, particularly after you had rearranged work based on the confirmed schedule. We understand the inconvenience this can cause when you're coordinating a landscaping project.
We know that clear communication and reliable delivery are just as important as the products themselves. While unforeseen delays can occasionally occur, we always aim to keep our customers informed and provide support if plans need to change.
We appreciate your feedback and will ensure it's shared with the relevant team as we continue to improve our service.
Kind regards,
The Paving UK Team
Took the day off work was supposed to… paving slabs
Took the day off work was supposed to be delivered today still haven’t arrived phoned them said it could be Saturday or Monday. We’ll see what happens.
10 April 2026
Unprompted review
Reply from Paving UK
Hi Suzanne,
Thank you for taking the time to leave your review.
We understand how frustrating it is to arrange time off work for a delivery that doesn't arrive as planned. We appreciate the disruption this can cause and recognise the importance of keeping customers updated if delivery schedules change.
Our team works hard to ensure orders are delivered on time, and when delays do occur, we always aim to keep customers informed and resolve them as quickly as possible. Your feedback is appreciated and will be shared with the team as we continue to improve our service.
Kind regards,
The Paving UK Team
WARNING
Warning stay away from this company I paid £4000 for some paving and asked them to hold it for a couple of weeks till i had space for them I then had a serious car accident and they dropped them anyway with some random person no signature on delivery ticket and I never seen them again when I finally recovered and asked for them there customer service and relations was absolutely horrendous and rude best of it is I had about £400000 worth of works to do on a full site with the same slab so they lost out big time in the long run ……. Just beware as they hand your goods over to strangers and lose your hard earned savings
6 March 2026
Unprompted review
Reply from Paving UK
Hi,
We're disappointed to read about your experience. We understand how concerning it must have been, particularly after making arrangements for your order to be held and then experiencing issues with the delivery.
We take both the security of our deliveries and customer communication seriously, and feedback such as yours is important in helping us review our processes and identify where improvements can be made.
We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team.
Kind regards,
The Paving UK Team
Good website with accurate description of products, efficient service.
Very easy to navigate the website and find exact product. Efficient service delivered when stated.
9 January 2026
Unprompted review
WARNING….Shocking customer service.
WARNING….Shocking customer service.
Company claims if items arrive damaged it falls within 10% wastage, not willing to replace but for the customer to purchase elsewhere.
20 January 2026
Unprompted review
Reply from Paving UK
Hi Mr Gammaldi,
Thank you for taking the time to leave your feedback.
We're disappointed to hear that your experience with our customer service didn't meet your expectations. We understand how frustrating it can be when there's a disagreement over damaged materials or the outcome of a claim.
We aim to assess every claim fairly and in line with our terms and conditions, while providing the support our customers need throughout the process. Feedback like yours is important to us and helps us continually review and improve the service we provide.
Kind regards,
The Paving UK Team
Excellent service and product.
I order a clearance patio pack, I asked lots of questions before ordering which were answered quickly and efficiently.
The delivery was excellent and the slabs brilliant. I unpacked the 30sqm and only 2 were broken! Amazing. Highly recommend, thank you very much Paving UK.
15 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.