Pavers Reviews 

2,512
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professional demeanor, making the shopping experience enjoyable and productive. Many people appreciate the personalized assistance in finding suitable footwear, even for those with specific needs or difficulties. The products themselves are often described as comfortable, good quality, and exactly what customers were looking for. However, some customers experienced issues with delivery services, noting delays and lost parcels, particularly when using certain couriers. There were also concerns regarding product quality, with some shoes showing wear and tear sooner than expected, and inconsistencies in sizing when ordering online. A few people reported difficulties resolving order problems and reaching customer service by phone.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the good quality of products,... See more

Order

Users describe ambiguous interactions with order, with many customers expressing frustration and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

In Bedford Interchange Pavers (as long as this is the right company as there is two Pavers) there is a person who workers here called April and is the nicest person you will ever meet. I am Autistic a... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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3.9

All reviews

(2,512)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

The wrong shoes in the wrong size were…

The wrong shoes in the wrong size were sent to me.

I ordered black women's shoes in 6 & got men's black square toed awful things in size 8.

I will never order shoes from Pavers online again.

My daughter threw away the packaging so I can't return them. 30e down the toilet!

18 March 2025
Rated 4 out of 5 stars

Pavers to the rescue

Found a pair of shoes that fitted well and were the style and colour I wanted. The assistant couldn’t have been more helpful. When I said the shoes were for a wedding and all I had to get was a fascinator she produced exactly what I wanted and extra discount as well . Once again Pavers came to my rescue THANKYOU.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

V helpful and accommodating staff

V helpful and accommodating staff, re picking out the boots I liked re style and making sure I had the right size, went above and beyond in they're service etc, and also treated my boots at the till, re weather proofing and also bought spray to keep boots in good condition etc. My customers/order numbersare 01926926 and 01333719 but only after copping on now price on box of boots was 47.99 but I paid 62.50 for boots! ,girl notified me that the 47.99 was in pounds, the original euro price was 91 euro, And I paid 62.50 euro , so i made a great savings of 28.50 euros re black friday on my boots. As the girl informed pavers very kindly informed me, and apologised for the misunderstanding. Thank u.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

I was searching for closed toe sandals…

I was searching for closed toe sandals with a small heel, for summer and was amazed to find a pair that I really liked. Usually the choice comes down to espadrilles or espadrilles. Casual Touch-Fasten Mary Janes were perfect for me though so I quickly ordered a pair in tan. They arrived in store for pick up a few days later and they were perfect. The leather is soft and the fastening is adjustable. I’ve not worn them yet but they will be flattering with summer dresses or jeans - a nice break from trainers.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

So comfortable and very soft leather

I recently purchased a lovely white pair of Bellissimo sandals BELMETIN37017 / 323 773. They were so comfortable I purchased them in black and also pink. I suffer from bad bunions but I don't know I am wearing the sandals, the leather is so soft and the strap is ideal for my feet. Well worth the money.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

I love going into Pavers as the staff…

I love going into Pavers as the staff are so helpful as I’m disabled they are polite and nothing is too much trouble . I just can’t go in and get one pair I came away again with 2 pairs of shoes and a handbag Keep up the good work as I will be back next month for summer shoes etc

12 March 2025
Unprompted review
Rated 5 out of 5 stars

The beavering store

The service at the beavering branch was outstanding, we were served by Lisa and she was very welcoming and very helpful in choosing the right pair of sketchers shoes these are my second pair and will always return for more, excellent shop excellent service

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Lovely handbag

Lovely lady Trish served my son in law with a handbag purchase for a valentines present for his wife, she was over the moon with her pavers handbag, great price, care and attention taken to bag it up, all ready to handover on valentines day!!!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I went in and bought 3 more pairs of…

I went in and bought 3 more pairs of the gel packed insoles, been in there a few days prior and bought 2 pairs of the same stock, Nathan, on that occasion was helpful, friendly and a credit to the company, on my 2bd visit I was greeted by Helen, who was on the till when I was served, she was very friendly, helpful and another valuable member of the team

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience. Made me feel like a criminal

Placed an order on 22nd January, didn’t hear anything until today saying my address has been blacklisted. They told me it was a mistake there end and now I can place an order. Customer services made me feel like a criminal!!

No explanation as to why but did say you can now order and it will be fine.

Still awaiting a manager to call me as I’m not happy about the situation.

Awful service and the worst experience I’ve had. Still awaiting my refund now!!

Disgusting

JBM766024

22 January 2025
Unprompted review

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