I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Pavers
Written by the company
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.ie
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are very comfortable
They are very comfortable so I bought two of extra wide size ,brilliant for walking the dogs two. Your delivery was very good updated me all the way to day of delivery.
I ordered a Siza 47 pair of shoes
I ordered a Siza 47 pair of shoes, when they arrived, they were tiny and no width... not even a size 41/43, when compared
i have sent 4 emails, to arrange the return, they charged me an extra £4.50, which i can understand if perfect, but these were the wrong shoes
Over a week, not one response, not one ticket to send them back
there is no phone number to call... so no option but to call the credit card and claim a charge back
Shoe sizes are not to size are very small and wait ages for a refund
Not good sizes not true to size
The lady is the Chester store Melissa…
The lady is the Chester store Melissa was very very good at her job , her knowledge and experience shone through, and a pleasant way about her, can’t recommend her or store enough 👌
Poor service
Not received order yet even though over a week has past apparently order been with evri for 3 days cant comment on item but the delivery service is terrible will not order again will stick with next who deliver next day no problem.
Great service
Visited Pavers at Shepshed with my elderly father ,was looked after by Heather who is a lovely lady,she spent time with us ,made sure my father's shoes fitted correctly and searched out different pairs continuously and made sure he was happy with what he got ,
Thank you Heather
The Choice of shoes was excellent in…
The Choice of shoes was excellent in Brigg garden center ,customer service was excellent
Pavers, Blanchardstown
Pavers, Blanchardstown
A huge thank you to HOLLY a great girl in trainingHAS got to be a future manager , so so helpful
her lovely manner ,knowledge, and the way she conducted the sale was amazing
Keep it up Holly
Have used Pavers for many years
Have used Pavers for many years. Pront delivery. Shoes of very good quality. Price excellent. SES
To the 3 lovely ladies working in…
To the 3 lovely ladies working in Pavers Blanchardstown Shopping Centre this morning Thursday 8th May thank you so much for basically saving my life when you found my bank cards and money I had dropped in your store. I am more than grateful to you all. Also the shoes I purchased are perfect. Wishing you all the best in your life.
,
I buy shoes for my mum regularly as…
I buy shoes for my mum regularly as they are the only ones she feels comfortable in. They are very flexible, light and washable.
Sorted.
Got my items online as not in shops. Pavers delivered as promised sourcing my items very quickly.
I buy slippers here regularly for my…
I buy slippers here regularly for my elderly mother as they suit her feet because I buy wide fitting slippers and she finds them very easy to put on and walk in
Customer disservice more like!
I've sent several emails to you without response. No answers or explanations forthcoming. Customer disservice more like...!! I'll take to social media instead.
Really happy with my experience
Really happy with my experience. Priced very well and quality was excellent. Delivery was quick .
Customer service non existent
I have used and liked pavers shoes for years. However I had some lovely Loretta sandals which when I got them out of the wardrobe after the winter the whole of the sole had fallen apart. I didn't have a receipt so that's all the customer service were interested in. I was further told that they are only expected to last for 2 years. I mentioned that I had some Loretta boots and she said that was different as they were handmade. So were the ones I had but no mention of that or offer of a refund or discount other than a miserable 10%. I said not to bother.
Summer shoes
Though my order took a couple of weeks to arrive I was very happy with my purchases
Awful online service
Returned shoes within 48 hours of receiving them. That was 21 days ago and still no refund. And yes, I have contacted customer service and they basically said, wait.
Doubt that would happen if you were in the UK.
I went to pavers at garden lands…shipley
I went to pavers at garden lands bridgenorth Joanna was most helpful I have such awkward feet and she did not loose patience with me after trying on numerous pairs of sketchers trainers she actually found me a pair that fit the girls there are lovely
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








