Pavers Reviews 

2,514
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professional advice, often going above and beyond. People frequently highlight the excellent quality and comfort of the products, finding perfect fits and being delighted with their purchases. However, some customers noted significant delivery delays, with parcels taking longer than expected or even getting lost. Reviewers also reported difficulties with online orders, including non-standardized sizing and issues with returns or resolving problems. A few experienced product quality concerns, such as shoes being slippery, soles detaching prematurely, or advertised arch support being absent.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting good value for money and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, kindness, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting easy ordering and prompt attention,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt attention and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(2,514)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a Siza 47 pair of shoes

I ordered a Siza 47 pair of shoes, when they arrived, they were tiny and no width... not even a size 41/43, when compared

i have sent 4 emails, to arrange the return, they charged me an extra £4.50, which i can understand if perfect, but these were the wrong shoes

Over a week, not one response, not one ticket to send them back

there is no phone number to call... so no option but to call the credit card and claim a charge back

27 May 2025
Unprompted review
Rated 2 out of 5 stars

Poor service

Not received order yet even though over a week has past apparently order been with evri for 3 days cant comment on item but the delivery service is terrible will not order again will stick with next who deliver next day no problem.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Visited Pavers at Shepshed with my elderly father ,was looked after by Heather who is a lovely lady,she spent time with us ,made sure my father's shoes fitted correctly and searched out different pairs continuously and made sure he was happy with what he got ,
Thank you Heather

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Pavers, Blanchardstown

Pavers, Blanchardstown
A huge thank you to HOLLY a great girl in trainingHAS got to be a future manager , so so helpful
her lovely manner ,knowledge, and the way she conducted the sale was amazing
Keep it up Holly

8 May 2025
Unprompted review
Rated 5 out of 5 stars

To the 3 lovely ladies working in…

To the 3 lovely ladies working in Pavers Blanchardstown Shopping Centre this morning Thursday 8th May thank you so much for basically saving my life when you found my bank cards and money I had dropped in your store. I am more than grateful to you all. Also the shoes I purchased are perfect. Wishing you all the best in your life.
,

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Customer service non existent

I have used and liked pavers shoes for years. However I had some lovely Loretta sandals which when I got them out of the wardrobe after the winter the whole of the sole had fallen apart. I didn't have a receipt so that's all the customer service were interested in. I was further told that they are only expected to last for 2 years. I mentioned that I had some Loretta boots and she said that was different as they were handmade. So were the ones I had but no mention of that or offer of a refund or discount other than a miserable 10%. I said not to bother.

23 April 2025
Unprompted review
Rated 1 out of 5 stars

Awful online service

Returned shoes within 48 hours of receiving them. That was 21 days ago and still no refund. And yes, I have contacted customer service and they basically said, wait.
Doubt that would happen if you were in the UK.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

I went to pavers at garden lands…shipley

I went to pavers at garden lands bridgenorth Joanna was most helpful I have such awkward feet and she did not loose patience with me after trying on numerous pairs of sketchers trainers she actually found me a pair that fit the girls there are lovely

5 April 2025
Unprompted review

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