Pavers Reviews 

2,514
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professional advice, often going above and beyond. People frequently highlight the excellent quality and comfort of the products, finding perfect fits and being delighted with their purchases. However, some customers noted significant delivery delays, with parcels taking longer than expected or even getting lost. Reviewers also reported difficulties with online orders, including non-standardized sizing and issues with returns or resolving problems. A few experienced product quality concerns, such as shoes being slippery, soles detaching prematurely, or advertised arch support being absent.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting good value for money and excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, kindness, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting easy ordering and prompt attention,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt attention and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(2,514)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Liars, Unhelpful, poor service

We ordered from this site because it represents itself as being irish and an irish store. They're fully UK based, so this was a lie. Items ordered on the 12th werent actually sent by them til the 20th, meaning Christmas presents didnt arrive in time. Item finally arrived in the New Year, and was the wrong bloody size. Filed complaints, got no response, and now they're charging me to return their mistake. If I never deal with them again it'll be too soon.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Pavers in waterside

I went into Pavers in Waterside looking for some winter boots. Avril was very kind and patient as I couldn’t decide which boots would suit my needs. Avril went above and beyond. I will be definitely going back

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Service by a very professional lady

Went to Boundry Mill Walsall. We were lucky enough to be served once again by Gurmit who we find very helpful, friendly and professional. She went out of her way to find the shoes I wanted which were not on show, so Gurmit knew where she could find them in stockroom. I eventually came away with 2 pairs of shoes, and husband one pair. I do hope that her employers realise what an asset she is to them.. Thank you again Gurmit. From Sandra Heitzman.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

pleasant staff

Went to pavers in Boundary outlet Walsall, Gurmit
who served both myself and my friend went out of her way to find what we were looking for. very pleasant experience thankyou Gurmit.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

PAVERS FINDON GARDEN CENTRE

Went to the Pavers store at the newly refurbished Findon Garden Centre Worthing specifically to purchase some quality slippers. We arrived early and the two staff gave us their full attention. They knew the items they were offering and gave good advice and information. I found exactly what was wanted and am very happy.

14 December 2024
Unprompted review
Rated 2 out of 5 stars

Pavers Leeds showed wrong pricing

I was quite disappointed with the attitude of the shop assistant in Pavers Leeds this morning,
After the window display showed Sale, and shoes and boots at discounted rates.
I asked about a pair of boots that were showing £12.99, he said no, I’m working on it.
Then he went to the window and moved the sales tags away from the items.
He said the tag on the side of the boots said £44.99( hidden between the two boots)
I said this was misleading and I would contact trading standards.
But I checked and it is not lawful, but bad practice by Pavers to display pricing while setting a window display.
Sorry to say, I will be looking elsewhere where for footwear in future!!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Pavers Newnham court weaving me14 5lh

Papers Newnham court weaving me14 5lh
Sue was extremely helpful went above and beyond. I ended up buying a pair of boots.
My hubby bought himself a pair of boots. Also me a pair of boots with a matching bag.
Sue advised us to have the coating sprayed on them to make them water proof. Lisa exsplained the process of water proofing. What a lovely pair of ladies.
Thankyou so much.
Wishing you all a merry Christmas xx

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Leigh @Pavers, Ramsgate Garden

I cannot Thank Leigh @Ramsgate Garden Centre Pavers branch enough for helping my Mum. She tried on quite a few pairs of boots in a few different colours, but Leigh was so very patient and nothing was too much trouble for her. In fact all the staff were all very lovely there. Mum did indeed find her perfect boots and slippers. Thanks for all your help :)

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Purchased two pair of dress boots for…

Purchased two pair of dress boots for myself and one pair of dress boots for my grandson last year. Good quality comfortable and good price. Bought another pair of dress boots and a pair of shoes two weeks ago. Same as last time good quality comfortable and good price. Staff in shop were superb. Will buy my shoes from pavers again.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend for foot wear

Highly recommend for foot wear
While shopping with my aunt we asked for some assistance and Julie came over to help with my decision making she was brilliant and listened to all the questions she also recommended insoles to help with my feet as I wear steel toe cap boots all day but once I put these on they felt great thank you Julie and the team at Lincoln pavers at pennells will definitely call again

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Winter Boots not watertight

ike the comfort of Rieker and to date this year between my husband and myself have bought five pairs of shoes so bought a pair of ankle boots two weeks ago costing £79.99. Wore them outside in the rain and my feet were soaking wet. Took them back to the shop only to be informed that they were not waterproof. Why would you pay £79.99 for a pair of boots which can't be worn in winter conditions? looked up Rieker advice and they confirm that their boots are not waterproof. Had I been advised of this I would not have bought them. They have just lost a regular customer.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Unhappy

I visited the st Enoch centre store on Tuesday the 2nd of December I was approached by a dark haired lady her name was Jane and asked for help I explained what I wanted and she didn’t seem at all interested and spent time looking around her. Once she had given me the shoes and I tried them on she was trying to sell me shoe care and told me what good it would do and did I need a hand bag I felt as though I was being pressured into buying these items so I bought the shoes and left the store. I would not visit the store again as she made me feel very uncomfortable

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Mary at High Legh Garden Centre was so…

Mary at High Legh Garden Centre was so helpful and kind dealing with my 93 year old mother. She successfully located the shoes mum wanted in the right size, despite the system saying none were available, and helped her get them on and off. Brilliant service, thank you so much.
And the shoes are good too.....

27 November 2024
Unprompted review

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