PatioLiving Reviews 

Reply from PatioLiving

Aug 28, 2026

Dear David,
I’m very sorry for any frustration or inconvenience you’ve experienced regarding your order. This is certainly not the experience we want for any of our customers.
While reviewing your order, I can see that it was placed on July 20th and included multiple Woodard items. On August 10th, tracking information became available for your shipment. On Saturday, August 22nd, you contacted us to let us know that you received the incorrect style and color of table.
Although our Claims Team is not available on weekends, you were able to speak with one of our Sales Representatives, who immediately opened a claim on your behalf.
On Monday morning, our Claims Team promptly followed up with you by email to request some additional information, including photos, so that we could provide the necessary details to the vendor. We received your response that same day, and we truly appreciate you providing the requested information so quickly.
We immediately partnered with the vendor and provided them with the information and photos you supplied. At this time, our team is actively working with the vendor on your behalf to determine the appropriate resolution. We will be reaching out to you as soon as we have the next steps available.
Again, I sincerely apologize for the frustration this situation has caused. Please know that our team is working diligently to get this resolved for you as quickly as possible, and we truly appreciate your patience and understanding while we work through the process.
If you have any questions in the meantime, please don’t hesitate to reach out to us through our Contact Us page, or you may call us Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Daylight Time at 888-761-4777.
Thank you again for your patience, David. We appreciate the opportunity to assist you.

Reply from PatioLiving

Aug 24, 2026

Dear Nancy,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issue you experienced with your umbrella handle. We understand how disappointing it must be to experience a problem so soon after your purchase, particularly with gentle use.
After reviewing your order, we confirmed that the umbrella was purchased from us with complimentary shipping. The installation was arranged independently and was not performed through our company. We also do not have a record of a claim being submitted to our Customer Service team regarding the issue at the time it occurred.
While we understand that the applicable timeframe for reporting a product issue has now passed, we certainly don’t want to dismiss your concerns. Our Claims team will be reaching out to you directly to learn more about what happened and see how we may be able to assist. We appreciate the opportunity to look into this further with you.
For reference, our return policy can be reviewed here: 30-Day Return Policy | PatioLiving
We sincerely regret the frustration this experience has caused and appreciate you bringing your concerns to our attention. If you have any questions in the meantime, please don’t hesitate to reach out to us through our Contact Us page or by calling us toll-free Monday–Friday, 9:00 AM–5:00 PM CDT, at 888-761-4777.

Reply from PatioLiving

Updated Aug 24, 2026

Dear Monica,

Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. After reviewing the promo should have gone through. I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.