Passport Visas Express.com Reviews 

6,996
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for simplifying the visa application process, making it efficient and stress-free. The staff are frequently highlighted for their professionalism, kindness, and helpfulness, providing excellent customer service with quick and knowledgeable responses. Many people appreciate the rapid response times to inquiries, ensuring a smooth and easy user experience from start to finish. However, some customers also noted that the online workflow and website navigation could be confusing. A few other people also felt that submitting required documents, particularly photos, was challenging and lacked clear guidance.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency and speed in processing... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the helpfulness, knowledge, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting the quick and helpful... See more

User experience

People report positive experiences with user experience, finding the process of obtaining visas easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting a visa for China is complicated and intimidating. Our group tour - Road Scholar - recommended using this service to make the visa application process simpler. Using Passport Visas Express was... See more

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(6,996)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, Fast, and Efficient Service

Service was fast and efficient and will be quicker next now that I've been through it once. Computers are not my forte, and I was a bit intimidated at the beginning. So happy this service is available to everyone.

2 February 2026
Rated 5 out of 5 stars

Great experience

Great experience! Very good communication and extremely helpful. Ebony was able to get out Visas processed in less than 2 weeks. I would highly recommend Passport Visas Express for any visas and passport needs.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful answering questions. Fast service. Only complaint - FedEx was delayed three days. I thought I should get a refund of the $40 for overnight.

28 January 2026
Rated 5 out of 5 stars

They responded very quickly to our…

They responded very quickly to our application and were knowledgeable about what information was needed when arriving to countries via a cruise. It saved us a lot of time and eliminated a lot of back and forth communication with the embassy.

27 January 2026
Rated 5 out of 5 stars

Quick and responsive to inquiries

Quick and responsive to inquiries. I emailed my passport photos rather than downloading them and found out I had the email address wrong. Spoke to customer service and immediately resolved problem.

26 January 2026
Rated 5 out of 5 stars

Visas Made Easy

The application process was hassle free. I was a bit early applying for a Visa needed for my trip so Ebony retained my application and then processed it in the allowable timeframe. She emailed me then followed up with a phone call. Issue happened within the hour. This whole process was made simple and the Customer Service is the best!

23 January 2026
Rated 5 out of 5 stars

Why screw around. Hire the Pro's

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com and had great results. got my Chinese visa quickly. The phone line was always answered rapidly and the information I got was correct.

21 January 2026
Rated 5 out of 5 stars

I had had a very frustrating previous…

I had had a very frustrating previous experience applying for a visa. My experience with you was perfect. The process was clearly explained step by step and my application went off perfectly. I thank you for renewing my trust in this experience.

20 January 2026
Rated 5 out of 5 stars

I would suggest that you make it clear…

I would suggest that you make it clear that I could have applying for visas for both my husband and myself at the same time. As it was, I did mine and then started all over again to do my husbands. Otherwise, it was easy to walk through the steps. Thank you.

19 January 2026
Rated 5 out of 5 stars

Karla Eggert was my representative that…

Karla Eggert was my representative that helped me through the process of obtaining my new passport in seven days. This included a New Year’s Eve and a New Year’s Day holiday
Karla was outstanding in walking me through the entire process and following up with me throughout the next seven days to ensure that I received my passport in a timely manner. I could not be happier with the service I received.

8 January 2026
Unprompted review

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