Passport Visas Express.com Reviews 

7,000
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for simplifying the visa application process, making it efficient and stress-free. The staff are frequently highlighted for their professionalism, kindness, and helpfulness, providing excellent customer service with quick and knowledgeable responses. Many people appreciate the rapid response times to inquiries, ensuring a smooth and easy user experience from start to finish. However, some customers also noted that the online workflow and website navigation could be confusing. A few other people also felt that submitting required documents, particularly photos, was challenging and lacked clear guidance.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency and speed in processing... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the helpfulness, knowledge, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting the quick and helpful... See more

User experience

People report positive experiences with user experience, finding the process of obtaining visas easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting a visa for China is complicated and intimidating. Our group tour - Road Scholar - recommended using this service to make the visa application process simpler. Using Passport Visas Express was... See more

Rated 5 out of 5 stars

Great reason to understand this, never got it anywhere else, they take responsibility for each and every question you forward and quick response as well. Every detail you want to know, they... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,000)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A difficult visa made simple!

I was fortunate enough to get MELLISA when applying for a visa. She made the process for me what seemed insurmountable;doable. She is such a kind encouraging person. Passport express is fortunate to have such an employee.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Online communication

I so appreciate being assigned a counselor who dealt with our request in such a timely manner! In addition, the communication was extremely articulate and I so appreciate the counselors answering my question.

12 February 2026
Rated 5 out of 5 stars

Well lets get down to the brass tacks

Well lets get down to the brass tacks. I put in for a visa for India. Two days later I had the pleasure of receiving a call your customer service rep's. I wish I had wrote her name down. It's one thing to get a call for making admin mistakes on my application form. But I received three calls from one of the nicest ladies I have talked from any customer rep. She was helpful, understanding, and even help my co-worker with his visa issue's. (We are traveling to the same country on the same job). My name is Hank Smith my app ID number is I004V386E426. Please find this young lady and thank her for us. This great service to this customer without sugar coating it outstanding.
Please feel free to call me. +1-478-442-2885

9 February 2026

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