Passport Visas Express.com Reviews 

7,003
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, highlighting the quick processing of visas and passports, often much faster than expected. The staff and customer service are frequently described as excellent, with many appreciating the helpful, responsive, and knowledgeable assistance provided by agents who clarify complex processes and offer reassurance. People found the overall user experience to be stress-free and simple, making daunting application procedures manageable. However, some customers also noted initial confusion or difficulty with the online process, particularly regarding computer-generated messages, website navigation, or specific requirements like photo submissions. These individuals found certain aspects of the digital workflow challenging or daunting, especially when trying to identify errors in forms or upload documents.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency and speed in obtaining... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and helpful responses... See more

User experience

Clients share positive opinions on user experience, with many finding the process easy, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

Even though the China visa process is arduous and confusing, Passport Visa Express helped us maneuver the process and got the result we needed in record time. Not cheap but worth the cost.

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

I discovered my passport was going to expire in March and I am scheduled to go on a cruise in January, didn’t realize it had to still be valid for 6 months beyond cruise date. PANIC! I found Passport... See more


Company details

  1. Visa and Passport Office
  2. Passport Office
  3. Passport Photo Processor
  4. Travel Agency
  5. Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,003)

349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Why screw around. Hire the Pro's

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com and had great results. got my Chinese visa quickly. The phone line was always answered rapidly and the information I got was correct.

21 January 2026
Rated 5 out of 5 stars

I had had a very frustrating previous…

I had had a very frustrating previous experience applying for a visa. My experience with you was perfect. The process was clearly explained step by step and my application went off perfectly. I thank you for renewing my trust in this experience.

20 January 2026
Rated 5 out of 5 stars

I would suggest that you make it clear…

I would suggest that you make it clear that I could have applying for visas for both my husband and myself at the same time. As it was, I did mine and then started all over again to do my husbands. Otherwise, it was easy to walk through the steps. Thank you.

19 January 2026
Rated 5 out of 5 stars

Karla Eggert was my representative that…

Karla Eggert was my representative that helped me through the process of obtaining my new passport in seven days. This included a New Year’s Eve and a New Year’s Day holiday
Karla was outstanding in walking me through the entire process and following up with me throughout the next seven days to ensure that I received my passport in a timely manner. I could not be happier with the service I received.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast easy process

Fast! Got my visa a s a p. Good website.. entry to application was just a little confusing..pay first needs to be more visible

15 January 2026
Rated 4 out of 5 stars

Everything went fairly well

Everything went fairly well, except the fact that I was not contacted properly. I was not getting emails and texts in a timely manner, once I contacted you and make sure you had the right information that I had sent to you that everything went well.

12 January 2026
Rated 4 out of 5 stars

Excellent customer support

Your (phone) customer support was very responsive and helped me complete my application when I could not log back into my account to do it myself. (I kept getting a message that I was not authorized to view the account!) This technical problem was very disconcerting, but the representative was most reassuring and promised to process my application that day.

9 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look