Passenger Reviews 

50,802
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and overall excellent service, highlighting the great value for money. Many reviewers appreciate the accurate sizing, with products matching descriptions and fitting well. The delivery service is frequently noted for being quick, efficient, and well-packaged, often using recyclable materials. However, some customers also noted issues with orders, including items being missing or incorrect sizes being sent. A few other people also felt that some orders were not delivered, or refunds were processed without prior consultation or explanation.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers are generally satisfied with the quality of products, often describing items as excellent, great,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and quick delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unfulfilled... See more

Service

Customers consistently note positive experiences with service, often highlighting quick delivery and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, d... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
Shop mens
Shop Womens
Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(50,802)

9,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Nice boxy shape sweatshirt. It’s a lovely rose pink colour. Great quality as always from Passenger. I am a 12/14 and I bought the medium. Perfect fit with a bit of room too.

22 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for the lovely feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great shirt

Great shirt, perfect fit, quality of the shirt is excellent lovely soft brushed cotton. Quick delivery a pleasure to deal with this Company. I have quite a few items from this Company and every item is of good quality will certainly buy more items.

22 June 2026
Passenger logo

Reply from Passenger

Hey there, 
Thank you for such a lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

love the clothes

love the clothes. very good . carnt fault it.

22 June 2026
Passenger logo

Reply from Passenger

Hey Ally, 
Thank you so much for your lovely review! 
Best wishes, 

Harrison
Passenger Team

Rated 3 out of 5 stars

Quality can be better!

The design is nice and the fit is good, but there is room for improvement in the overall quality. The fabric feels somewhat below expectations, and there was noticeable excess ink residue on the shirt, which should have been better washed out before the product was shipped. With better quality control in these areas, the overall experience would be much better.

22 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your review and I'm sorry to hear that the quality wasn't as expected! 

For further assistance with the issues, please reach out to our customer service team :)

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Lovely wash bag

Lovely wash bag, great quality and lots of useful storage sections. Customer service was excellent too.

22 June 2026
Passenger logo

Reply from Passenger

Hey Emily, 
It's great to hear that you are loving your new wash bag! 
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

Extremely satisfied with my purchase

Had my eye on a jumper for a while and finally made a decision to get it. Delivered from UK to Australia in record time. Great quality and fits great. I am happy 😃

22 June 2026
Passenger logo

Reply from Passenger

Hey Cheggers, 
Thank you for your review and for supporting us from Australia! 
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

Really pleased with the fleece I got in…

Really pleased with the fleece I got in the sale. I had been waiting for a reduction in price. Well worth waiting, it fits well and feels comfortable and cosy.
Ordering was very straightforward and delivery time was as stated.

20 June 2026
Passenger logo

Reply from Passenger

Hey Jain, 
Thank you for your review and we are glad to hear that your are pleased with your fleece! 
Best wishes, 
Harrison
Passenger Team

Rated 4 out of 5 stars

Beautiful dress stinks!

Beautiful dress, but the smell was disgusting, I almost sent it back due to the smell. Thankfully after a good wash it smelt fine but smelt like a public toilet even my 4 year old commented on the “disgusting” smell

21 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your review and I'm really sorry to hear about the smell with this item! 
This shouldn't happen with our items and I'll get this fed back to our warehouse team. If anything like this happens in the future, please reach out to our customer service team for further assistance :)
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Everything as expected

Everything as expected; very satisfied with the quality of the product and the service!

22 June 2026
Passenger logo

Reply from Passenger

Hey Jan, 

Thank you so much for your review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality, cozy fleece.

22 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your review and we are happy to hear you love your fleece! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Amazing quality

Amazing quality, fast shipping!

22 June 2026
Passenger logo

Reply from Passenger

Hey Jordy, 
Thank you for your review! 
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great quality

Great product quality

First time buyer here in NZ and happy to purchase again - in fact I have already put in my next order!

I'm kind of keeping it a secret but telling those who ask because I dont want everyone else buying the same stuff as me! Lol

22 June 2026
Passenger logo

Reply from Passenger

Hey Johnny, 
Thank you so much for your lovely review! 
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

Great online service and quick…

Great online service and quick delivery, sadly one of the items purchased didnt fit but the returns experience was easy and quick. Can fault anything and will definitely purchase again. Plus great quality items too

22 June 2026
Passenger logo

Reply from Passenger

Hey Jen, 
Thank you for your review! 
I'm sorry to hear that the item wasn't quite right, but I'm glad to hear that the returns process was nice and easy :)
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

good service and quality clothing

good service and quality clothing, but more importantly looking after the enviroment👌👍

21 June 2026
Passenger logo

Reply from Passenger

Hey Emyr, 

Thank you so much for your lovely review! 

Best wishes, 

Harrison
Passenger Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look