Passenger Reviews 

50,802
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and overall excellent service, highlighting the great value for money. Many reviewers appreciate the accurate sizing, with products matching descriptions and fitting well. The delivery service is frequently noted for being quick, efficient, and well-packaged, often using recyclable materials. However, some customers also noted issues with orders, including items being missing or incorrect sizes being sent. A few other people also felt that some orders were not delivered, or refunds were processed without prior consultation or explanation.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers are generally satisfied with the quality of products, often describing items as excellent, great,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and quick delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unfulfilled... See more

Service

Customers consistently note positive experiences with service, often highlighting quick delivery and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, d... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,802)

9,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cute shorts

Quick delivery in recyclable packaging to find beautiful well made shorts. Happy customer! Can’t wait to take to Australia ;)

22 June 2026
Passenger logo

Reply from Passenger

Hey Sarah, 
Thank you for your review and have a lovely time in Australia! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Superb clothing

21 June 2026
Passenger logo

Reply from Passenger

Hey Angela, 
Thank you so much for your review! 
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend, quality product. Excellent delivery service.

21 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

A really great choice of products….

A really great choice of products and at very competitive prices.
An easy to navigate website, great delivery updates and good offers in the outlet too, well done Passenger.

21 June 2026
Passenger logo

Reply from Passenger

Hey Martin, 
Thank you so much for your review! 
It's lovely to hear about your experience and I'll pass on your comments to our team :)
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great bag

Great bag - husband loved it

21 June 2026
Passenger logo

Reply from Passenger

Hey Bethany, 
Thank you for your review and it's great to hear that your husband loves the new bag! 
Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Sizes are on the large side

Great service. However Tee shirts are sized on the large size. I chose large after looking at the models and they were too big for me by quite a bit. I could have returned my order for a medium, but I have a great big strapping 21 year old son, and these fit him well ! I re ordered mine in a medium and everyone's happy 😊

21 June 2026
Passenger logo

Reply from Passenger

Hey Tezzo, 

Thank you for your review and for you feedback! 
Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Good products

Good products, im just a bit worried about tendency to pilling a lot over time.
But what i have to uplift is generously long sleeves, u hardly see it on anything these days.

18 February 2026
Passenger logo

Reply from Passenger

Hey Adam, 
Thank you for your review and I'm sorry to hear about this concern! 
If there are any issues with your item within 12 months of the purchase, please let us know and we can look into the matter further. 

Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Nice hat

Nice hat. Quite well made. A few lose threads. The packaging was decent.

21 June 2026
Passenger logo

Reply from Passenger

Hey Chris, 
Thank you for your review and I'm sorry to hear about the loose threads!

Please reach out to our customer service team, who can take a look into this matter and offer further assistance :)

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

First time buyer

First time buyer, ordered two sizes for everything, quick shipping, quick return/refund.

18 June 2026
Passenger logo

Reply from Passenger

Hey there,

Thank you so much for your review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Very good quality

Very good quality . Nice looking .

21 June 2026
Passenger logo

Reply from Passenger

Hey Dagmar, 

Thank you for your review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Happy with Clothes

Package came fast. Good quality. Awesome colors.

21 June 2026
Passenger logo

Reply from Passenger

Hello Susanne,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so great to hear your parcel arrived quickly and you find the items of good quality!

Thanks again,

Rated 5 out of 5 stars

Sizing chart very accurate

Sizing chart very accurate. Description & photos of clothing match clothing recieved. Great colours. Very practical and love all the jumpers & shorts with zip pockets which are perfect for the outdoor lifestyle. Delivery also very prompt. Am very impressed with your products & service.

21 June 2026
Passenger logo

Reply from Passenger

Hello Susan,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you found our sizing chart accurate along with the description and images of the products. Its great to hear you love all of the jumpers and shorts you have purchased from us.

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Really happy with this fleece

Really happy with this fleece. It’s super soft, warm, and really comfortable to wear. The quality feels great, and it fits just right.

21 June 2026
Passenger logo

Reply from Passenger

Hello Patricia,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear you are happy with the fleece you purchased and you find it super soft/comfortable. Its also great to hear you think the quality is great and the fit is just right.

Thanks again,
Jess
Passenger team

Rated 5 out of 5 stars

great prices on sale and high quality.

great prices on sale and high quality.

21 June 2026
Passenger logo

Reply from Passenger

Hello Sarina,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so great to hear you think our sale prices are great and the clothing is high quality 

Thanks again,

Rated 5 out of 5 stars

Just Class!!!!

Easy ordering, delivery with great clothing and super service ***** 👍🏻

20 June 2026
Passenger logo

Reply from Passenger

Hello Russell,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so great to hear you found ordering from us easy and you think the clothing is great!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

First class service!!

Prompt delivery of a super fleece for my husband for Father’s Day….he’s absolutely delighted with it! I had ordered 2 sizes and returned one for which I received a very quick email informing me of firstly that Passenger had received it and a further email that my refund had been processed. I find Passenger customer service first class…and backed up by super products. What’s not to like!!
Thank you Passenger!

21 June 2026
Passenger logo

Reply from Passenger

Hello Jenny,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

It is so great to hear that your delivery arrived super quick and in time for fathers day and that your dad was delighted with the fleece. Its also nice to hear that you found our customer service was first class!

Thanks again,

Rated 5 out of 5 stars

Product is great quality and fast…

Product is great quality and fast delivery.

21 June 2026
Passenger logo

Reply from Passenger

Hello Carmel,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you think the quality was great and the delivery was fast!

Thanks again,
Jess
Passenger Team

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