Passenger Reviews 

50,802
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and overall excellent service, highlighting the great value for money. Many reviewers appreciate the accurate sizing, with products matching descriptions and fitting well. The delivery service is frequently noted for being quick, efficient, and well-packaged, often using recyclable materials. However, some customers also noted issues with orders, including items being missing or incorrect sizes being sent. A few other people also felt that some orders were not delivered, or refunds were processed without prior consultation or explanation.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers are generally satisfied with the quality of products, often describing items as excellent, great,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and quick delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unfulfilled... See more

Service

Customers consistently note positive experiences with service, often highlighting quick delivery and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, d... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,802)

9,851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the jackets

Love the jackets
Blue waterproof is amazing
Even better when they have sales

22 June 2026
Passenger logo

Reply from Passenger

Hello,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear you love your new jackets and you think the blue on is amazing!

Thanks again,
Jess
Passenger Team

Rated 1 out of 5 stars

Lovely coat but the colours were…

Lovely coat but the colours were different from what was advertised so I had to return it

22 June 2026
Passenger logo

Reply from Passenger

Hello Gill,

Thank you for your feedback, we're sorry to hear this was not as expected - we'll take a look into this. 
Thanks for returning it, please don't hesitate to get in touch at hello@passenger-clothing.com if you need any further assistance.

Many thanks,
Amber
Passenger Team

Rated 5 out of 5 stars

Very good product quality

Very good product quality. Fast delivery and accessible prices.

22 June 2026
Passenger logo

Reply from Passenger

Hello Leo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its nice to hear that you though the product was very good quality and that the delivery was fast! 

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Excellent quality and service…

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very easy. Will definitely be ordering again. Thank you passenger for great quality and service.

22 June 2026
Passenger logo

Reply from Passenger

Hello Lisa,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We love hearing that you enjoyed the quality and that our sizing hit the mark. We try to make returns as seamless as possible, so we're glad it was an easy process for you. See you on the next order!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars
Passenger logo

Reply from Passenger

Hello Customer,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear your order arrived fast and you though the product was great!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering, amazing choice of colours.
Great quality goods and loving that a tree is planted for each purchase.
Quick dispatch and delivery.

22 June 2026
Passenger logo

Reply from Passenger

Hello Moira,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We’re so glad we could deliver great quality, vibrant colours, and lightning-fast shipping straight to your door. Plus, knowing there's a new tree growing out there thanks to your order makes it even better

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Was worried about buying on line…

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

22 June 2026
Passenger logo

Reply from Passenger

Hello John,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Love Passenger clothes

Love Passenger clothes, and always good service, so I’m happy!

22 June 2026
Passenger logo

Reply from Passenger

Hello Jo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you love Passenger clothing and you always receive good service!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Very good products and service

Very good products and service

19 June 2026
Passenger logo

Reply from Passenger

Hello Greg,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you found our service and products were very good!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Great quality and all round service

Great quality clothing. Was looking for something a bit different and Passenger fits the bill. Love the patterns. Quick delivery. Another good all round thumbs up from me.

22 June 2026
Passenger logo

Reply from Passenger

Hello Tamantha,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you found Passenger when you were looking for something different. We are glad that you love the patterns we offer and its great to hear that delivery of your order was quick.

Thanks again,
Jess
Passenger Team

Rated 4 out of 5 stars

Love the organic cotton items and wish…

Love the organic cotton items and wish there were more of them rather than the recycled plastic clothing. Nice colour options too and would like to see more colours available.

22 June 2026
Passenger logo

Reply from Passenger

Hello Deborah,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you love the organic cotton items and you also like the colours we offer.

Thanks again,

Rated 5 out of 5 stars

Very good prices and great range

Very good prices and great range. Delivery was good to Ireland

22 June 2026
Passenger logo

Reply from Passenger

Hello Maher,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you feel our range and prices are very good! Its also nice to hear the delivery to Ireland was good

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Just the cap I have been looking for.

Just the cap I have been looking for. Well made from quality fabric and good fit. Also with bonus of eco credentials and lovely to have cardboard packaging with no plastic. Easy ordering and delivery.

22 June 2026
Passenger logo

Reply from Passenger

Hello Ann,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so great to hear the cap you purchased was just what you were looking for and you feel it is made using quality fabric and its a good fit!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Lovely trucker caps

Lovely trucker caps, arrived on time and packaged really well.

22 June 2026
Passenger logo

Reply from Passenger

Hey Mark, 

Thank you so much for your lovely feedback! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Quick and reliable delivery

Quick and reliable delivery. I particularly appreciated that they ship from within the EU to EU customers.
The clothes are good quality and the customer service is really helpful.

22 June 2026
Passenger logo

Reply from Passenger

Hey Felicia, 

Thank you for your lovely review, as well as the feedback on our new EU warehouse! 

Best wishes, 

Harrison
Passenger Team

Rated 3 out of 5 stars

I thought the front forhead rim was…

I thought the front forhead rim was padded I was wrong ..not really what I read or wanted .

22 June 2026
Passenger logo

Reply from Passenger

Hey Karl, 

I'm really sorry to hear about this! 

If the item is in like-new condition with tags, please use our dedicated returns process to get the item sent back for a refund. 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Doesn’t disappoint.

Delivery was amazingly quick and sensitive packaging was appreciated. I ordered three pairs of shorts for choice and keeping the lot! Great quality and super comfy!

22 June 2026
Passenger logo

Reply from Passenger

Hey Carol, 

Thank you for your lovely review and we hope you enjoy your new shorts! 

Best wishes,

Harrison
Passenger Team

Rated 5 out of 5 stars

Easy ordering and fast

Easy ordering and fast, efficient delivery.

22 June 2026
Passenger logo

Reply from Passenger

Hey Heather,

Thank you so much for your feedback! 

Best wishes, 

Harrison
Passenger Team

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