parking4you Reviews 

2,586
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about excessively long waiting times when dropping off and collecting their vehicles, alongside unexpected extra fees charged upon arrival or exit. People also experienced unhelpful staff behavior, poor communication, and difficulties when trying to contact customer support by phone. Some reviewers were happy with the straightforward online booking system and appreciated the affordable prices offered by the company. A few other people also felt that certain staff members provided polite and helpful assistance during their scheduling changes or arrivals. Consumers also noted that the service worked well for their travel needs on several occasions.

What people talk about most

Service

People report negative experiences with service, highlighting long wait times, poor communication, and... See more

Staff

Customers felt deep dissatisfaction regarding the staff, noting that reviewers experienced rude behavior,... See more

Price

Customers consistently note negative experiences with price, reporting unexpected extra costs such as... See more

Booking process

Consumers find booking process to be ambiguous, as many reviewers report that it is easy and simple to... See more

Location

Reviewers mention negative feedback about location, noting that the facilities are situated quite far out in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Parking fine albeit a bit confusing. You park where ever you want then there's a little desk in the corner of the car park level 3, so really windy, to hand in your keys. All really quick and easy. Co... See more

Rated 2 out of 5 stars

Do not book this company. This is a very poor parking company who are disorganised and late when collecting & dropping off your car at Gatwick. On my departure we rang them 30 mins before arrival a... See more

Rated 2 out of 5 stars

Had to wait an extra 30 minutes for car drop off despite the phone call in advance. Before we came home we rang to say we were delayed and they said that was absolutely fine. On the initial day of our... See more

Rated 2 out of 5 stars

Had the displeasure to deal with Parking4you yesterday. Booking fine, reasonable price for valet service. I didn't realise you still have to pay the parking ticket so the driver can get out, and also... See more


Company details

  1. Airport

Information provided by various external sources

Make your travel easy with with Parking 4 you. Airport parking up to 65%* off; Discount aiport parking deals.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 1 month

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2.5

All reviews

(2,586)

287 reviews in the last 12 months

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Rated 1 out of 5 stars

I would give them no stars if I could

I cannot give them no stars but would if I could. Our flight arrived at 23:45 , which I used as the pick up time when I booked. Whan I rang paking4you at 00:10 and I was told, very gleefully, I would have to pay £20 cash as I had arrived a DAY late. When I questioned this he said look at your booking details. I handed over £20 cash in order to get my keys back and asked for a receipt , which the guy refused to give me. They are rude, smelly ( really, the car stank) scammers. I wish I'd read the reviews before booking 😔

12 September 2026
Unprompted review
Rated 2 out of 5 stars

Poor service, Poor organisation and communication...

Had the displeasure to deal with Parking4you yesterday. Booking fine, reasonable price for valet service. I didn't realise you still have to pay the parking ticket so the driver can get out, and also when he arrives to give you your car back. £8 each time!! thank you Heathrow. phoned 30 minutes in advance as asked, spoke with them again when I was 10 minutes away. Yet arrived to wait a further 20 minutes for the driver to come to me!! Why plan, if your driver is not there?? This is not what I expected of the service. This contributed to me being late and missing my flight. When I missed my flight (not entirely their fault) asked for my car back, had to wait another 40 minutes for them to deliver it back. Very poor service and phone manner. There are 2 other services who actually have desks there at level 4 Heathrow, who I would use instead next time. Very poor, I will not be using them again.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous experience

Absolutely horrendous experience. I had to wait more than 1hr for my car. Then someone called and picked me up (alongside with another customer) and drove us to their site where we collected our cars. They were parked in a mud, my car had mud everywhere, outside and inside. This is the last time for me to book via this company. Stay away from them.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Scrap-yard challenge .

Turned up at what looked like scrapyard to park car . Boarded minibus to north terminal Which was absolutely filthy and needed cleaning . Driver drove with one hand on the wheel for most of journey to North terminal as he was drinking tea or coffee out of a cup? I could not be sure where my car would be parked. last thing you need . On return had a long wait for minibus at bus stop . Driver rush back to scrapyard to put out fire . Then I was informed by person that my was parked up the road in tyre repair yard . My car was block in so had to wait for non speaking member of Taliban to remove other car so I could get my car out . Never using this nonprofessional amateur outfit again.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience- would not use again

We paid £80.40 for Gatwick airport parking and the whole experience was extremely poor. On arrival we were transported in a filthy minibus and communication throughout was very difficult and unclear.

The worst part was returning from our holiday. Staff could not initially locate our vehicle, and we eventually discovered it was blocked in at a tyre premises. We then had to wait while they tried to retrieve it.

What should have been around an hour from the airport to getting home ended up taking approximately 2½ hours because of the parking service.

More concerning than the delay was not knowing where our car was or why it had apparently been stored at a tyre premises where it could become blocked in.

After travelling, the last thing you need is to be standing around while a parking company tries to work out where your vehicle is. For £80.40, we expected a professional and organised service. We certainly did not receive one and would not use this company again.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. We were initially told there would be a 55 minute wait for our car, but we actually ended up waiting over 2½ hours.

Throughout the wait, we were repeatedly given different times and conflicting information, which made the whole experience even more frustrating. After a long journey, the last thing you want is to be left waiting for hours with no clear or accurate updates.

Poor communication and unacceptable service. I would definitely NOT recommend Parking 4 You Meet and Greet and certainly would not use this company again at Stansted Airport.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this service!

Avoid this service! They do not respond to my emails! I called to request a small amendment and was informed there would be an extra charge, even though the policy does not mention this fee. I requested a full refund and was told there would still be a charge for that! It’s better to book directly with a reputable car park. I am still waiting for my refund as I have raised a dispute with my bank.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

If it were possible to put zero

If it were possible to put zero, I would.
Very poor service, poor communication and unexpected extra costs....to get the car out of the carpark! despite paying for the "Meet an Greet" service.
The real Stansted Meet and Greet would have been no more cost and a far superior trustworthy service.
AVOID

5 September 2026
Unprompted review
Rated 1 out of 5 stars

I used this company for parking at Stansted airport

I used this company for parking at Stansted. The communication at arrival and departure was really poor, sending me to a different drop off point on departure and a different parking level on arrival. I costed the total parking costs with parking4you compared to using official Stansted parking, and it would have been cheaper for me to park officially via Stansted which I will definitely do in future. I won't be using Parking4you again, it was the worst airport parking experience I have ever had!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible!
Do not use - we waited for over 50 minutes for our car to arrive.
Poor communication, disorganised and the cars we saw being delivered were driven recklessly as they approached the short stay car park at Bristol airport.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE. I booked up some Stanstead parking at the advertised price, and was told afterwards that there was a £10 each waydrop off fee. I tried calling and emailing to say I wanted the booking cancelled as it was no longer attractive and sent them final notification by text that I wanted the booking cancelled about 15 mins after I booked it and the day before i got to the airport. I booked the Stanstead medium stay but then when I got back from holiday they said they wouldn't cancel and the fees were clearly shown, which they weren't.
Do not use this company. appalling customer service, slow response, unclear charges and wouldn't cancel the booking even though it was before the flight.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Supposedly Meet & Greet!

Supposedly Meet & Greet, ended up waiting nearly 2 hours, making numerous calls and being told our car was 2 minutes away (blatant lies), eventually turned up after 1 hour 50 minutes, driver confirmed he'd only got in the car 12 minutes before. When calling mobile number get message 'this phone is switched off', when finally get a reply, very poor english. WILL NEVER USE AGAIN

22 August 2026
Unprompted review
Rated 1 out of 5 stars

No answer from sapphire

No answer from sapphire parking when arriving at Gatwick called a few times until I was at the airport and the parking instructions were different to email.

Upon landing called and no answer again. Eventually got through at was told 45 min wait. Again instructions changed for pick up and ended up waiting over an hour with an infant in heavy rain. When I called they found my distress amusing. Will never use again!

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't use this shoddy service

Don't use this shoddy service. We arrived at 5am as arranged, we eventually left at 5:45am. 20 minutes to get to the airport. By the time we got there check in had closed. We had to pay £220 for new flights which we had to wait 8 hours for. One day of our break away gone! The return journey was also awful. We booked for 9am and finally got on the cramped mini bus at 10:15am. Some luggage needed to go on the seats on a crowded mini bus as there no room in the boot. There were complaints from several other people using this dreadful service. The driver was also very rude, abrupt and barking orders at paying customers. I will never be using this company again and I suggest that you should think twice before booking anything .

27 August 2026
Unprompted review
Rated 1 out of 5 stars

We booked Bristol Park and Ride through…

We booked Bristol Park and Ride through Compare Airport Parking for five weeks, and unfortunately the experience was extremely poor from start to finish.

When travelling to the car park, Waze took us to the end of its route, so we called the company for help. We were told to use Google Maps instead. We followed Google Maps, which then directed us through two fields along an extremely rough track. Our car was scraping underneath and our front bumper came approximately halfway off.

We called the company again and specifically explained that Google Maps was taking us through fields. We were sent a location pin and told, very rudely, to simply follow it. We explained the fields again, but were given no alternative route or assistance and the call was ended. Both calls were around a minute or less.

We eventually reached the car park and then had a long wait for the minibus. We arrived at Bristol Airport with virtually no time to spare before check-in and were extremely stressed that we would miss our flight.

On our return five weeks later, we waited more than 30 minutes for the minibus. When we eventually reached our car, the battery was completely flat.

While helping us start the car, an employee told my husband that he had driven our car earlier that morning. We would like to know why our car had been driven while we were away.

What was particularly concerning was how they then started our car: they used another customer’s car to jump-start ours and instructed my husband to sit in that customer’s car and operate the accelerator. We have photographs and video evidence of this.

Overall, this was an extremely stressful experience. Between the poor directions, damage to our car, lack of assistance, lengthy transfer waits and the way customer vehicles were handled, we would absolutely not use this company again.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Two hour wait to return car

The car was not collected and we waited an hour before having to leave it with the keys. 5 days later it was collected.

When we arrived back the car was not there and we waited two hours before in the end getting a taxi to collect it.

26 August 2026
Unprompted review

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