parkdean-resorts.com Reviews 

I honestly feel if the customer service was better, I wouldn’t be feeling so disappointed with this site. Just want to feel heard and feel reassured someone will get help me.
We stayed at camber sand site. 7 (3 adults 4 kids) of us in one caravan.
Knowing it was going to be tight. We booked a particular caravan that suited all our needs. Even down the layout we wanted one bedroom at one end of caravan, two showers. ( most importantly) veranda for safety for the kids and the need for extra safe space for outside. The amount of times the kids could get out the door and straight on to the road! (Wasn’t always able to lock the door) And Extra wide. .. and thinking we had found the perfect one. However, with no warning we turned up to a totally different one.
They say extra wide. Pretty sure it wasn’t. No veranda. one shower that just about worked. Plus the oven didnt work.
We paid for early check in which was totally wasted. As we were trying to get to the bottom of why we hadn’t been provided with the caravan we had paid for . Turns out the caravan we had paid for, is in such bad condition it had to be taken off site! No one seemed to want to give us the heads up about this!
There is so much more that went wrong on our holiday.
And I’ve logged a complaint and now what’s getting to me. Literally no one seems to want to take responsibility of my complaint. Hence why I’m on here in hope I might get someone to look into this for me. Honestly, Customer service is shocking! Even on site I just felt like no one could help. I had to speak to head office. Which I’ve done. And surprisingly no one can help there either! I’m just totally shocked that they seem to think it’s ok to change what you have paid for and you have to put up with it. You’ve paid and that’s all parkdean care about.
Cheers.

Eyemouth Thought I had booked dog friendly caravan. On arrival we were told our caravan was not dog friendly no other was available we could stay in it but had to pay £49 for deep clean when we left. Well that was a joke. Arrived at caravan broking picnic table and bench lying at back of it. Had to get sleeves up and clean grill pan covered in fat before we used it and this company have the cheek to charge extra for deep clean after a pet incase of allergies. 🤣 What about our allergy to a dirty cooker .
Outside area at club not good seats & tables very dirty some had seagull 💩 On the plus side receptionists very helpful.
Have booked My Grannies Heilan Hame next year so hopefully will be a nicer experience.

Warmwell parkdean July 2024
First time using Parkdean and will never return. Two bed lanehouse lodge was filthy. Blood spots on bathroom walls, mould on bedroom door, carpets very dirty, what looked like sick down the side of the toilet.
Revolting.
We have all become ill on our return.
Do not go!

I’m visiting the UK and booked a caravan with Parkdean. I paid in full upon booking and I have a confirmation stating I paid in full. Later that evening i received an email stating I owed another £60. No explanation. The email said they would cancel if I did not pay right away the additional money. I sent an email to customer relations with no reply. I tried calling their number, with no answer.

Thank you for your reply, apology, and promise of a refund.

We were unfortunately forced to cancel our trip booked through ParkDean due to my wife being diagnosed with brain cancer approx 4 weeks before departure. Thankfully we did take out the cancellation cover.
Initial contact through a chat option was fine, i was to email the cancellation through to ParkDeans with proof of the diagnosis.
I sent off a discharge letter from the A&E dept after my wife had a seizure which led to the discovery of the brain tumour, an appointment letter from my wifes Oncology Consultant, consent form giving permission to conduct Radiotherapy on my wifes head and finally a list of dates when the Radiotherapy would take place which would take place whilst on holiday had we were able to travel.
I thought that this would be ample proof of the cancellation reason.......sadly not for ParkDean, i needed a medical letter saying my wife was not fit to travel.
I was shocked by ParkDean lack of common sense, empathy, caring and overall handling of our cancellation. I know they have to check but if use a bit of common with evidence of the diagnosis it just eliviates further stress on our situation. Clearly ParkDean does not see their customers as customers mearly as nobodies and take their money, hardearned money at that, there is no outstanding customer service in any aspects of their company. Then to my utter horror 24 hours after having to pay my wifes GP surgery to supply a non fit travel form ParkDean then accepts the documents initially sent. As well as the stressful time we are going through and further cost to get out money back we have our refund.
ParkDean, you need to use common sense and not do things by the book. Will we use ParkDean again.......certainly not and would not recommend.

Parkdean I have gone through my emails and can not find any email from you , I need to sort this out and send you the pictures to show you have the disgusting your resort was ! I have pictures of the filth you make families pay for ! When you do complain you have staff who write nothing down! Can you email me.moreover Parkdean Worse place on earth (the lizard Cornwall )disgusting is an under statement! How they can let people pay to come here is beyond me!
The caravan wasn’t clean and even had dirty plates, food and wine in drawers , mouldy sheets, left items covered in so much dust is will make you feel sick ! Plus the decking area had used teabags, beer bottle caps, etc

Told could just walk in for swimming did this told owners only! If your lucky enough to complain to Barry at reception he doesn’t write anything down and just laughs and asked if he could pick up the wine!
I booked up another parkdean for October I can’t put family through this again! Don’t come here your regret it !

Park dean camber sands! We came in 2022 and had a nice time, so this time upgraded to a caravan with a veranda, party of 7, 3 children 4 adults. We had to leave early as my husband has major food poisoning! E. coli to be exact! We spent £100 on a food order at the boat house, which was on our table less than 4 minutes later! So definitely wasn’t cooked fresh! Myself and my kids didn’t eat our burgers because they was pink and the bottom bun was wet and soggy, but my poor husband ate his because he didn’t want to waste it. Well, he’s had non stop sickness and diarrhoea for 12 hours now, he’s so poorly, he’s the only one who ate the burger and the rest of us are fine. The weather was also terrible so we was bound to our caravan nearly the whole time, Wi-Fi didn’t work and tv kept losing signal so we had nothing to do!

This company is a joke, my daughter woke up on the morning of our trip with Chicken pox. They told me still to travel and they didn’t care if everyone else in the camp got it!! Disgrace

Brynowen Holiday Park, Wales

First time we'd done a ParkDean holiday and I'd say we'd do one again. Our kids are 5 and 2 and this site was perfect for them.

Pros:
-Within walking distance to a lovely beach which was very quiet considering it was half term.
- The pool was lovely and warm, perfect for the 2 year old. There was only one slide so if you have older kids would probably be a bit boring for them. But mine are tired after an hour anyway so for younger kids, it was good.
- The caravan was good and clean
- The park and arcade were good additions to the site
- Every staff member we encountered were really friendly and great with the kids. From the reception team, the entertainment team and even the lifeguards at the pool were all really great.
- Borth itself is a really good bolt hole for surrounding activities. We did the silver mountain mining experience and also the miniature railway nearby which the kids adored. Both were around a 30 minute drive away.

Rooms for improvement:
- Areas of the site are definitely dated. The entertainment area is basically a working men's club type vibe which is fine but could use a face-lift.
- If you're not holidaying with the budget of doing a few day trips I can imagine because it's a small cosy site it'd get a little boring. Aside from the pool and park and the arcade there wasn't an awful lot more to do. This was fine for us as we always like to explore.
- Slight miscommunication with app and site rules. We booked a pool slot only to turn up to say it was full and it's now working on a first come first serve basis. They hadn't updated the website? We only had to wait 10 mins before we could go in so it wasn't really a problem but yes, don't allow people to book when they don't need to.
- The pottery painting is a huge rip off. For £7.50, the pottery pieces are those ones you can get from the pound shop and my little girl had done it within 10 minutes. And again, it was in the working men's club with a bit of bloo roll on the tables.

All in all, if you want a good honest, no frills kids caravan camp, particularly for younger ones, this was great, and the staff deserve a lot of recognition!

Came to brynowen gwent 19 with my partner paid top money for a rubbish lodge a cupboard door fell off and injured my partner l. The washing machine and the dishwasher didn't work none of this was told to us before travelling here and the help from reception was a joke they just didn't care 3 years in a row we have come here this is the 1st time we have had a any issues. My partner and I will never come here again after the way we was treated we had no apology no offer of a discount on this or future holidays its a disgrace that a highly used company by us will no longer get our business because one woman with no people skills working in the reception

What a mistake! Booked a week at Parkdean Whitley Bay from 25th Aug 2023. On opening the door the caravan was so dirty we would not put our dog’s beds on the filthy stained carpets. Once reported a lethargic cleaner was left to try and address some of the issues but her efforts were next to useless and resulted in me having to buy a carpet cleaning machine and cleaning materials to make the caravan hygienic to stay in.
After cleaning the sofas, carpet, kitchen floor, shower enclosure and washing all the crockery it was almost up to the standard our government require for illegal migrants to stay in.
I also had to defrost the badly iced up freezer after the same cleaner flooded the sink, cupboards, floor and worktops and then started smashing at the iced up elements with a wooden spoon!
Management attitude stinks! They have offered us an insulting discount of up to £62.10 against a further holiday. Who in their right mind would put themselves through this again even if the holiday was free?
I wanted them to compensate me for the loss of one day of the holiday, for the cleaning materials and hire value of a carpet cleaner. Management however consider their derisory offer is adequate.
This shows Parkdean are happy to force their guest to live in squalor so avoid booking unless you like living in filth!

I've taken a while to post this as I am really still very upset and appalled! We arrived for a touring weekend on 8th Sept at 9.30pm. We were given our pitch which we managed to find. This was alongside a fence. We pulled up our campervan and opened the door, put on the light and the whole van immediately filled with flies of all sizes. It was like something from a horror movie - you couldn't see the ceiling at all and they were climbing the walls. We didn't understand what was going on and in the fluster of trying to get out of the van we locked ourselves out, engine still running and lights on! Our van was facing the campsite where children were asleep in their tents, obviously causing some noise and light pollution. There was no signal at all to contact anyone. We went over to security to see if anyone could help and were told no. We felt we had no choice but to try to prize open the window as the lights were shining onto everyone and the van is noisy at that time of night. Someone lent us a screwdriver. The whole side window shattered! My husband then drove over to security (while being swarmed with flies) to see if they could help. The security person said it was inevitable we would be infested with flies as they had pitched us next to a horse farm!!! I was astounded and very upset. They must have had this issue before if that's the case - why would you pitch people next to a horse farm if they have these problems? We then asked if there was somewhere we could sleep and were told they had nothing. They said we could move to another pitch and they would help us tape up the side window and we would have to sleep there! Glass falling everywhere and the van full of flies!! I again asked why they pitched us next to a horse farm when they had 2 other pitches available, I was told 'the horse farm has always been there, it's not our fault'!! In the end we drove home, glass falling into the van, cardboard at the windows and flies everywhere. We got home at 3.30am and had to pay £700 for a new window. They took our details but we have had no correspondence at all from Ruda! Disgusted doesn't even come close!!!

Paid almost £1000 for a Luxury caravan at Brynowen holiday park. Clwyd 27.
It was a holiday from hell and we are completely disgusted by treatment we have received during and since by parkdean customer service

Spent almost 3 days waiting in for various maintenance people and numerous phonecalls and texts

The broken shower flooded the caravan on day 2 twice !
The boiler didn't work
The shower door was faulty and dangerous

The caravan smelt of sewage

There were thousands of cigarette butts all over grass we had to report to have cleaned up

The floor was ripped in various places, the couch was absolutely filthy, and underneath was clearly not cleaned for a long time. the front door was broken, there was holes in both the bathroom doors

The swimming pool had things floating in it and was freezing. Changing facilities a disgrace with 4 dirty changing cubicles and broken lockers and nowhere to change a disabled child as everyone using the disabled facilities to change

There is literally nothing indoors for children apart from a tiny arcade

The play park is up a huge hill and when pushing a wheelchair pram is practically impossible

Have made formal complaint and basically called a liar when I have photographic evidence! I will be taking this further

Sadly this is to totally warn anyone off Park Dean that expects any form of understanding or empathy shown if you have disabilities within your family.
I'm writing following my recent stay at Sandbanks resort 07/2023
The resort at Sanford, Dorset itself was lovely and the staff delightful; sadly the accommodation was not.
I had booked a dog friendly accommodation which I have done on many occasions at various holiday parks and have always been happy, so did not expect anything to be different on my first Park Dean experience.
However, the accommodation itself was filthy and the smell when we arrived was so strong that we had to go and buy air freshener and carpet spray. The furniture was filthy, the carpet was terrible and to say it had not seen a decent clean in months would be an understatement.
Not only that the accommodation was not safe as it had damaged areas with a leak in the toilet that gave off the most disgusting fishy smell.
It is not that I even expect 5 stars, even though previously I have stayed in some amazing accommodations despite having a pet. I just didn't expect this disappointment as I can assure you that I am a dog owner and my home does not look or smell as bad as this so I would not expect to go away and stay in paid accommodation that looked this way. To be fair when you pay this amount of money, regardless of your pet you expect decent accommodation.
We decided to just make the best of it as within my party were my 3 young boys, 2 of which have autism and complex learning needs. Arriving at this was not pleasant but we decided to not approach staff at the resort as the boys had already entered the accommodation and to change that then with no forward planning of this transition would have been more upsetting for them. I certainly wouldn't have had any guests in this accommodation dog or otherwise. We cleaned made safe and made the best of it. On returning home I wrote to the customer relations with all my photos and explaining my situation to which their reply was 'I am sorry you did not approach the team whilst you were here with us as we could of had the unit recleaned and a carpet clean if required, however as you did not give us the chance to rectify the issues there is nothing I can now offer you.'. The photo's clearly show that this was more than a mop and bucket job. It hadn't been cleaned in months as if it had noone would have been allowed to stay there. I also explained how due to my sons complex understanding changing anything or a stranger entering the accommodation was not within our capabilities so after our own risk assessment we decided just complain after our trip. Once again Park Deans response was not our problem this is yours... nothing we can do.. no meeting in the middle .. not effort whatsoever to show any understanding, empathy or inclusivity. Apparent it was my job to go chase up the cleaning staff and have my PAID and not cheap accommodation cleaned and fixed whilst entertaining and keeping safe 2 disabled children...
Oh Park Dean have said that next time we book..:) to call ahead to check the accommodation is clean... Erm.. isn't that standard!!! But don't expect any accountability whatsoever from them on their service or complaints procedure. Absolute disgrace! Currently escalating to the Mail Online, Watch Dog, Consumer @CAB and the Dorset local MP as this clearly shows victimisation towards young people with disabilities. Shame on you Park Dean!!!!!!
STAY AWAY!!!
I have photos but sadly cannot share on here.

Just returned
from a short break at Grannies Heilan Hame in Embo. Have been going there for over 35 years and this visit must rank as the worst ever. Parkdean’s idea of cleanliness is appalling. There were heavy stains on the carpets, towel rail in shower room was absolutely filthy and there appeared to be what looked like blood stains on the sofa. Their staff all talk a good game but unfortunately do not follow up with actions. We complained about the state of the caravan on arrival and had a visit from the ‘Experience Manager’ she was never seen again. Very poor customer service.

The Parkdean Resorts reception team at Challaborough Bay Holiday Park led by Lauren Orsler have provided excellent service over the last few weeks. Always going the extra mile to answer queries and help in resolving any issues.

Luke Handyside made my daughters holiday for the second year running!

After a hiccup with caravan keys and the first evening spent moving between the 2 caravans the holiday could have gone down hill!

Last year luke saved the day when the fire alarm went off multiple times during the entertainment, which made my daughter very upset - look joined the holiday goers and had a good chat with Emily - he then went on to encourage her to join in with the song (she is very shy so it was amazing that she sang into the microphone).

This year he had all the children up singing and dancing, had another good chat with Emily and got a photo so she could remember the holiday! Thank you Luke for making this a holiday Emily will never forget.

Just had 3 night stay at Brynowen Holiday Park
Would recommend
Very clean and comfortable

We have always had a fantastic time at Manor Park. Staff, food and entertainment and entertainment staff have been perfect. Thank you Manor Park keep up the good work.

Myself, my heavily pregnannt wife and 5-years old child got verbally attacked and nearly got run over by a van driven hy the obviously drunk man. Got it reported to both security and police. Wasted all the evening in the security office. No CCTV on site. The final decision was: "If he do it again we got him off the site."

Be careful, look over your shoulder walking around the park. There is no security no rules, no cctv, no justice there. Make sure you are not there when the man decide to do it again

Camber Sands Holiday Park