Parents Booking Reviews 

147
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers had a great experience with this company. Customers frequently mention that the general booking process is remarkably quick, highly straightforward, and exceptionally simple, allowing users to arrange multiple appointments effortlessly. People deeply appreciate the automatic allocation features and convenient mobile accessibility that collectively save valuable time and significantly reduce everyday scheduling stress. Some reviewers were not happy with the website, pointing out specific technical issues such as difficult logins, mobile formatting flaws, and navigation hurdles. Consumers also noted that finding open slots can sometimes feel quite frustrating when system availability is limited or restricted to single time choices.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting how quick and straightforward the... See more

Booking process

Users describe positive interactions with booking process, highlighting a simple and well-thought-out user... See more

Website

Reviewers highlight negative aspects of website navigation and accessibility, pointing out that logging in is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great for booking multiple slots quickly, autoallocation of timings based on availability was really handy! It was shame that it only puts slots in your calendar one at a time, but that's a minor is... See more

Company replied

Rated 5 out of 5 stars

Parents Booking is so easy to use and is highly customizable. I love the suggest bookings facility. I really makes thing easier. I also like that everything can be edited and times changed, especially... See more

Rated 5 out of 5 stars

I don’t often leave reviews but this was such a great system by comparison to another system I’ve had to use, that I felt compelled to leave a review today. Simple, well thought out user experie... See more

Company replied

Rated 5 out of 5 stars

Easy login. Fast and easy on mobile to use. There is an option for confirmation with few minutes of waiting countdown in case you may have changed your mind. And you can add your booking to your calen... See more


Company details

  1. Software Company

Written by the company

4000+ schools trust Parents Booking, a family-owned, premium-level Scottish education technology service, to help schedule their parent-teacher meetings (for in-person and/or timed video meetings) wraparound (breakfast and after-school) child care bookings, event ticketing and club sign-ups.


Contact info

4.2

Great

TrustScore 4 out of 5

147 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(147)

118 reviews in the last 12 months

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Rated 1 out of 5 stars

It was very difficult to book parents'…

It was very difficult to book parents' evening appointments on the system. You have to guess which times are available because it doesn't show booked slots. If you get it wrong, it comes up with an error message.

5 March 2026
Unprompted review
Parents Booking logo

Reply from Parents Booking

Hello. I'm sorry to hear you had trouble. The Suggest Bookings for Me wizard should help you make your appointments in a few clicks, but if the school has turned this off and your only option is Make/Edit My Bookings, and you're having trouble, please pop us an email using hello@parents-booking.com, sharing your name and child's name and their school name, and we'll help you get what you need. Best wishes,
Will

Rated 2 out of 5 stars

Could be more intuitive.

There's no obvious place to click to select a teacher, and no confirmation that one has been selected. If you click on the same teacher twice, the second click deselects the selected teacher, with no confirmation or warning. If you want to select a time from the remaining timeslots, there's no obvious way to do that either. Sloppy programming, but if you pay peanuts........

5 March 2026
Unprompted review
Parents Booking logo

Reply from Parents Booking

Hello Philip. Thanks for your feedback, even although I understand it's largely negative. I'd have hoped that the boxes around the teachers' names would have been intuitive, but it's helpful to know they weren't. We actually hired an award-winning Edinburgh-based UX designer to create the Suggest Bookings for Me wizard that I think you're referring to - he definitely didn't cost peanuts! I'll see what we can do to implement your suggestions sooner rather than later, and hope you'll have a better experience next time. If you log back in and click on 'Make/Edit My Bookings', you'll be able to make the changes I think you're saying you were trying to?

Rated 1 out of 5 stars

Poor system

Unable to look at multiple options within a timeframe which is no use. Have to abide by the one option given to you or start again.

3 March 2026
Unprompted review
Parents Booking logo

Reply from Parents Booking

Morning Taz. There are two booking options, Suggest Bookings (a wizard, which is what you're talking about above) and Make/Edit My Bookings (which gives a visual list of all the times and lets you select from them). If you were to log back in and use the more visual method, this sounds like it'll let you book the way you want to. The wizard ("Suggest Bookings for Me") is intended to save you the time and trouble, because it will find you the best schedule taking into account yours and the teacher(s') availability - but it can only help in so far as the remaining availability will allow I'm afraid. I don't know which school you're writing from so I'm saying this without knowing all the details, but if you pop the school office an email, especially if you can't come at the only times remaining, I'm expect they'd try to make special arrangements for you.

Rated 5 out of 5 stars

This is wonderful

This is wonderful. Very easy to use and straightforward.
As a parent, surely no difficulties using parent booking. Strongly recommend everyone to use it.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Something that should be so simple made…

Something that should be so simple made into something ridiculous.

24 February 2026
Unprompted review
Parents Booking logo

Reply from Parents Booking

Hello Stephen. Without the context of what's made your experience ridiculous, I'm sorry to see you've had a bad experience. If you shoot us an email to hello@parents-booking.com with your name, child's name and school name, I'll personally try to make sure you have all the appointments you need. We're a family business, not a multi-national, and all we care about is making it easy for parents to book the appointments they need. If you feel the solution is over-complicated or can share details about what's gone wrong, I'd also be grateful.

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