I received the wrong item initially, likely due to a mix-up where the label had come off and been attached to another parcel. However, I contacted Parasol straight away to report the issue, and Sue... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid this company at all costs. I paid for my order but never received it. Instead of a delivery, they provided fake "proof" showing a photo of a completely different house, claiming it was mine. Whe... See more
Company replied
They’ve been so unbelievably helpful and kind through the returns process. I made a mistake with the address some products were to be sent back to and they ended up at the wrong location. The guys a... See more
Company replied
I’m always wary of buying from a company I’ve not used before online, but the reviews were good so I gave it a go. I was NOT disappointed! Not only did Parasol have the boots I wanted in the right siz... See more
Company replied
Company details
Written by the company
Parasol Store offers a comprehensive range of homeware, travel & lifestyle products. The store also offers a function focused range of clothing & footwear.
Contact info
United Kingdom
- hello@parasolstore.co.uk
- parasolstore.co.uk
4.1
Great
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent all round
11 December 2020
Reply from Parasol Store
Hi Andrew,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Wonderful products
Wonderful products, people, and fast delivery to Canada. Great to deal with.
1 December 2020
Reply from Parasol Store
Thanks so much for the lovely review, we really appreciate this!
-Parasol Store
Reply from Parasol Store
Hi Philip,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Package delivered very quickly
Package delivered very quickly, price was more than fair, and the product arrived in excellent condition.
I really love the astorflex shoes I bought - I will look to this seller in the future for similar products.
23 November 2020
Reply from Parasol Store
Hi John,
This is great!! It's amazing thank you love the product you received from us. We look forward to processing any future order placed.
Thank you for leaving us a 5* review.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Nejc,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi,
This is amazing, we are happy to hear you enjoyed the service and products received.
Many thanks,
Parasol Store.
Very good experience
Very good experience. Product exactly as described. Delivery earlier than expected.
8 November 2020
Reply from Parasol Store
Hi Miroslaw,
We are delighted to hear the parcel was received before expected, this is amazing! Thank you for leaving us a 5* review.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Andrew,
Thank you for the kind review, it's great to hear our customer service were able to help!
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Lars,
Amazing, we are delighted the order was received quickly.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Rupinder, I am so sorry you are unhappy with our service, please email us at info@parasolstore.co.uk as we have had no previous contact from you.
Excellent customer service and a great…
Excellent customer service and a great alternative with a good selection of products in really good prices.
A great alternative to support a UK business.
15 September 2020
Unprompted review
Reply from Parasol Store
Hi Pablo,
It's great to hear our customer service team we able to help you with the order placed. Thank you for the support.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Dave,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Fastest delivery and great product
14 September 2020
Unprompted review
Reply from Parasol Store
Hi,
We are happy to hear the order arrived quickly and you are pleased with the item received!
Many thanks,
Parasol Store.
Excellent
Great products and prices, and fast delivery. Reliable and recommended.
10 September 2020
Unprompted review
Reply from Parasol Store
Hi,
It's amazing to hear you would recommend our store, this is great! Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Michael,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
Great Service (and fantastic products)
Purchased a hat but ordered the incorrect size. Parasol was great at changing the order and sending the correct product out to me. Excellent service that I recommend.
1 September 2020
Unprompted review
Reply from Parasol Store
Hi Jonathan,
It's great to hear as a team we were able to resolve the issue with the order and rectify the sizing for you. Thanks for leaving us a 5* review.
Many thanks,
Parasol Store.
My daughter loved the gift.
17 August 2020
Unprompted review
Reply from Parasol Store
Hi Denise,
We are delighted to hear your daughter loved her gift!
Many thanks,
Parasol Store.
Excellent customer service & packaging
Excellent customer service & packaging. Will shop with you again in the future
10 August 2020
Unprompted review
Reply from Parasol Store
Hi Fikhrillah,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.