Palmers Group Reviews 

Sales adviser took our money for a deposit for a car and then weeks later advised car wasn't available. Agreed a replacement car and now month later have advised can't source the car, that they advised we had and advised if an estimated delivery date. Have fraudulently taken our money as no actual car available. Have repeatedly tried to make us go with an automatic that we have categorically said we do not want. Have zero knowledge of their own affinity scheme. Very unprofessional.

I do not usually write reviews but feel like I need to warn people of the service I received purchasing a car from Palmers Hemel Hempstead. After saving up for over two years to purchase my dream Alfa Romeo, I finally bought my car from them in December 2023 with 28,000 miles on the clock and was provided with a full vehicle check sheet by the dealership which stated the breaks were below 50% worn. 5 months later and only 4700 miles driven, the car was due its annual service so I gave it back to dealership and I was shocked to here that the breaks were now at 90% (all 4 of them!!!) and that I needed to pay over £1500 to have them replaced. As you can imagine I strongly reputed this and stated that they must have lied to me on selling me the car as to the condition of the breaks and that I had only bought the car from them 5 months ago, providing the vehicle check sheet that was issued with my purchase. They refused to take any liability and would not even discuss with me a reasonable solution, despite the car still being under warranty and only recently purchased. As you can imagine I have zero trust in the company so collected my car and had to bite the bullet with replacing the breaks with an independent garage which was able to give me a much more reasonable price, in fact the garage I used said they had a similar client complain about the utterly distrustful company which is palmers Hemel Hempstead. Very sad that my dream car has now been left with a very sour taste and a life long ambition of owing an Alfa Romeo has been greatly tarnished. STAY CLEAR OFF THIS PLACE!

After 12 years having bought a Jeep Compass from Palmers, I bought another Jeep from the company….. an Avenger this time. Palmer’s Salesman, Sebastian, was extremely helpful and patient in explaining the new technology of the car which had changed dramatically over the years. I have no hesitation in recommending Palmer’s Group, particularly their Salesman, Sebastian, to anybody who wishes to purchase a new car.

Quite poor customer service, hasn’t changed since the last time.
They don’t pick up their phones after you have called them back after missing a call.
Emails ignored.
It really just shows you.

My wife bought a new car & was told it was pre registered to fiat to make up fiat sales.when we went to pick up the car we received a green slip from previous owner so now my wife’s car was 2nd hand.we were told previous owner had never seen or driven the car? It had just 15 miles on the mileage.becouse previous owner had bin disabled we had to tax the car ourselves,£100 odd pounds she had not expected. We had no hand book with this new car & when she rang to request one she was told they didn’t have any but would order one,when she said she would ring head office suddenly a shelf of them was found! & one was delivered to her.the manager was dismissive to her when she complained about being 2nd owner to a brand new car.this is her7th fiat she loves them but since palmers has taken on fiat it’s gone down hill . Fiat in stalbans were fantastic but now only sell 2nd hand so we went to palmers in hamel Hempstead.sales person lied about reg to us & it was an unpleasant experience all round18 june

This is an update to our experience with Palmers Hemel Alfa Romeo in March. Following our disastrous service we received a phone call from the service dept advising that the parts we ordered were now in stock, we had no knowledge of the parts, after a few phone calls we discovered that the timing belt and water pump that needed replacing under the service had not been done as the parts were not in stock. We were not advised of this.
We have since taken the car to another Alfa Dealer to deal with an issue regarding the tracker and after the garage(who were amazing) ran diagnostic tests discovered that a software recall which should have been done at service had not been completed but Palmers Hemel claimed they had done it. Palmers at Hemel Hempstead are dishonest to say the least. The matter is now pending and in the hands of the other dealership

My family and I purchased a Jeep Rubicon on Friday 05th July 2024. The dealer Sebastian Golebiowski was fantastic and made the experience of purchasing the vehicle very smooth and efficient. His guidance and expertise was very valuable. We are very happy with the Jeep.

Sebastian Golebiowski, at Hemel Hempstead, went above and beyond to help us with the purchase of our new vehicle.fantastic service. Highly recommended

Hajni - Service Advisor
Exceptional service from Hajni. Polite, warm and an understanding of her customer needs. Outstanding customer service.

Thanks Hajni,
Cheryl

Extremely helpful and knowledgeable. I dealt with Sebastian Golebiowski the motability specialist and he was brilliant throughout the entire process

Thank you Sebastian Golebiowski for my new car. Sebastian made the process very easy for me a first time buyer of a new car. He was always willing to take all of my needs into consideration and patient to make sure I understood the whole process. I definitely recommend. I am a very happy customer today!
I look forward to servicing my car at Palmers Motor Group, Hemel.

I was completely impressed with Faizan’s professionalism and customer service. As usual Kiran is always there for support. Their customer service is second to none. I will highly recommend Palmers to anyone. I have been their customer for more than 10years now and each time l visit, l always see improvement with their services.

I am changing my reviews based on updated service levels, following - up on my review, their team acted promptly and resolved the issue, and made necessary repairs to the driver-side light which was an issue from the day of purchase which I did not check.

I appreciate all the efforts done by Dan and Nick at Palmers and acting promptly.

Especially Dan has been a gentleman and kept his promise to resolve this matter in utmost professional manner. Thank you.

Faizan was most helpful, and kept us well informed when software updates caused a delay in delivery

Having worked for this company as a Sales Controller I have to say I have never experienced such a bullying and aggressive way of management within the motor trade.
The owners son who is in charge of all the managers will verbally abuse you and get rid of you with no notice depending on his mood. In fact I was told to leave the company one morning after being shouted at and nearly dragged out of my company vehicle all because I wanted to move a car from a handover bay prior to start taking pictures of the vehicles he requested me to picture for Auto Trader. Then after I broke down because I didn’t understand why I was treated like this, owners son decided to apologise and reinstate me to my Sales Controller role to then 3 months later have another power trip and do exactly the same but this time I didn’t stay around and I left! Nobody should be treated like this. Absolute disgrace.
This company doesn’t only underpay you but also hides the figures from managers to see what bonus they are entitled to every quarter.
Underpay sales executives everywhere they can. All along I must say this was the worst company within the automotive that I have ever worked for and I strongly recommend you think twice if you have any self respect before deciding to join this company. Any opportunity they get they will deduct money from you just like they did from my last payslip.
Avoid like plague. You’ve been warned.

This company is interested in a quick sale only, after sales service is awful. We are waiting for the credit in lieu of the wall box which was part of the deal when we bought a brand new Fiat 500e now for more than two months, the Fiat sales person in their Hemel Hempstead showroom is unresponsive, doesn’t return multiple calls and it seems they have a policy of blacklisting customer phone numbers, I only get through to them if I use a number unknown to them. Even then, the sales person is never available and doesn’t return the call. Appalling and shortsighted service, we could be a new customer again when it comes to part exchanging but guaranteed not with this company.

Faizan was an absolute pleasure to deal with and a credit to the company

Faizan was professional,polite and friendly. Would recommend

I had been looking for a particular car for months,have seen every second hand car salesman for miles around, then out of the blue found exactly the car I was looking for at Palmers Hemel Hempstead.called them at 9 am and arranged a test drive that afternoon. The salesman Faizan could not have been more helpful and polite, a far cry from some of the people I've met recently. The car was better in real life than in the pictures so decided to go ahead with the purchase. Faizan talked me through the whole process without pushing anything. Overall a very pleasant smooth transaction helped by a very good salesman. Well done Palmers

Were able to fit me in at quite short notice for a minor repair, service from start to finish was excellent. I was kept informed by Mo and the Service Team of progress at regular intervals and the car was ready when they said it would be.