Pabau Practice Management Reviews 305

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional approach, often highlighting specific individuals for their exceptional support and guidance. Many people found the user experience to be straightforward and the system easy to navigate, which helped streamline their operations. The customer service is consistently described as excellent, with quick response times and a genuine willingness to resolve issues. However, some customers were dissatisfied with the customer service, mentioning ignored emails, slow processes, and a lack of support when issues arose. A few other people also felt that the system was clunky, unintuitive, and less reliable than their previous systems, leading to daily frustrations and difficulties in data extraction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the support team for... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the system user-friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pabau has been an invaluable support for my business, especially with day today admin as I work my myself and that has helped me massively! Since working with Pabau, my business is far more organiz... See more

Rated 5 out of 5 stars

Pabua is simply amazing! As a busy Clinic owner and sole trader their help and support in running my service has been a breath of fresh air and really helped me to carry the burden. The system is easy... See more

Rated 5 out of 5 stars

The transition from my old system to Pabau has been very organised and streamlined. The team have taken on all the tedious tasks of data entry etc making the process stress free. Ongoing support has b... See more

Rated 5 out of 5 stars

I have been really happy so far with Pabau. I am still in the setting up stage but am really looking forward to getting going with it. There is a lot to learn as the system is fairly sophisticated for... See more


Company details

  1. Software Company

Written by the company

Pabau is an all-in-one practice management software designed for clinics and healthcare providers to streamline operations and enhance patient care. It offers tools for appointment scheduling, patient management, secure electronic medical records (EMR), billing, communication, marketing, and analytics. With features like telehealth, staff management, and robust data security, Pabau simplifies workflows, improves efficiency, and ensures compliance, making it an essential solution for modernizing healthcare practices. We launched our ground breaking new Pabau 2 system in 2025 to critical acclaim, with a host of new features & upgrades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

305 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bryan Baker for the WIN!

Bryan is very knowledgeable and very good at explaining how to get from point a to point b. We very easily navigated what felt like a big problem in minutes and got things back up and running.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great

PABAU is an amazing software for our clinic. Eve has been so supportive and patient at helping us use PABAU more effectively and efficiently.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Streamless & easy!

Helpful team & incredibly easy process! Having previously used similar systems, this is by far the best.

27 October 2025
Unprompted review
Rated 4 out of 5 stars

Medispa Clinic

We use Pabau on daily basis. It is easy to use and not too complicated. It works well for aesthetic clinics more than Medical / GP services.
Good customer support.

1 April 2025
Unprompted review
Rated 4 out of 5 stars

Pabau is easy to use and is great for…

Pabau is easy to use and is great for our aesthetics within our company. However at times we have found glitches for example - When doing a payment with client it has said it has been paid and we have had clients walk out of clinic and later on have found payment has not gone through as it takes so long to load.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

So far it has been good

So far it has been good. Eve E and her team have been amazing genuinely want you to be satisfied with their services and super helpful. Its is a lot of information to take in learning the Pabu system but also once you know it easy just like anything else we have do in life ;)

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing platform!…

Amazing platform that I use for my Laser & Hair Removal clinic! I’ve had fantastic support from Bryan and Georgina — they’ve been incredibly helpful in guiding me through updates and changes, making everything easy to understand and manage.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Starting my new aesthetics clinic

Starting my new aesthetics clinic, Sol’Visage, I wanted a software system that would streamline everything from client bookings to medical records and aftercare. Pabau has truly exceeded my expectations.
From the very beginning, the Pabau team has been incredibly supportive, patient, and detail-oriented. The onboarding process was smooth and thorough, with clear guidance at every step. They took the time to understand the specific needs of my clinic and tailored their support to ensure everything was set up perfectly.
What really stood out was how diligent and responsive the team was, no question was ever too complicated, and every query was met with a friendly, knowledgeable response. Their training sessions were comprehensive and made transitioning into the system effortless.
Thanks to Pabau, I feel confident that Sol’Visage is running on a strong, professional foundation. The software is intuitive, efficient, and genuinely designed with clinics in mind.
I’m truly grateful for their exceptional service and commitment to helping new businesses like mine succeed. Highly recommend Pabau to any clinic looking for a reliable, well-supported system!

— Sol’Visage Aesthetics Clinic

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Practice Management System

I’ve been with Pabau since the very beginning at Newcastle Skin Clinic, and it’s been an outstanding experience from day one. The platform’s features are second to none, it truly streamlines every aspect of my business, from client management to reporting and marketing. The team are always helpful, knowledgeable, and quick to offer advice whenever I need it.

Pabau has evolved alongside my clinic and continues to make running a busy aesthetic practice so much smoother and more efficient. I couldn’t recommend it more highly.

14 October 2025
Unprompted review

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