Pabau Practice Management Reviews 305

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional approach, often highlighting specific individuals for their exceptional support and guidance. Many people found the user experience to be straightforward and the system easy to navigate, which helped streamline their operations. The customer service is consistently described as excellent, with quick response times and a genuine willingness to resolve issues. However, some customers were dissatisfied with the customer service, mentioning ignored emails, slow processes, and a lack of support when issues arose. A few other people also felt that the system was clunky, unintuitive, and less reliable than their previous systems, leading to daily frustrations and difficulties in data extraction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the support team for... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the system user-friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pabau has been an invaluable support for my business, especially with day today admin as I work my myself and that has helped me massively! Since working with Pabau, my business is far more organiz... See more

Rated 5 out of 5 stars

Pabua is simply amazing! As a busy Clinic owner and sole trader their help and support in running my service has been a breath of fresh air and really helped me to carry the burden. The system is easy... See more

Rated 5 out of 5 stars

The transition from my old system to Pabau has been very organised and streamlined. The team have taken on all the tedious tasks of data entry etc making the process stress free. Ongoing support has b... See more

Rated 5 out of 5 stars

I have been really happy so far with Pabau. I am still in the setting up stage but am really looking forward to getting going with it. There is a lot to learn as the system is fairly sophisticated for... See more


Company details

  1. Software Company

Written by the company

Pabau is an all-in-one practice management software designed for clinics and healthcare providers to streamline operations and enhance patient care. It offers tools for appointment scheduling, patient management, secure electronic medical records (EMR), billing, communication, marketing, and analytics. With features like telehealth, staff management, and robust data security, Pabau simplifies workflows, improves efficiency, and ensures compliance, making it an essential solution for modernizing healthcare practices. We launched our ground breaking new Pabau 2 system in 2025 to critical acclaim, with a host of new features & upgrades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

305 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent support

Eve was so helpful ,she explained things fully and clearly giving me a much better understanding of the system.
Really appreciate her continued support

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Damian is always so helpful

Damian is always so helpful. He is always happy to help, whether it is a small question or a complex one. He is friendly and positive and we have never had a bad experience with Damian. Making the 'IT side' of the business easy and relatively stress free. Any issues, we always reach out to Damian

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Hi I have been a customer of Pabau for almost two years. The customer service is worth every penny. I a very pleased with how the system works and the advisors which are available to help your system run smoothly and professionally.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far

We have recently signed up with Pabau and are very happy with the experience so far. The onboarding process was straightforward and well organised, and the platform features are impressive and easy to navigate. Everyone we’ve dealt with has been extremely accommodating, attentive, and supportive, providing excellent customer service from the start. We’re excited to move forward with Pabau and look forward to using the system as we continue to grow.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Overall, my experience with Pabau has been very positive. The system is user-friendly and well suited to managing an aesthetic clinic. Appointment booking, client records, and staff scheduling are easy to use and save a lot of time. The platform helps keep everything organized in one place, which is extremely valuable for day-to-day clinic operations.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Pabau is the most convenient platform…

Pabau is the most convenient platform to handle everything and score all the results in one place. Their team is awesome and the whole experience and smooth. I really appreciate technical convenience and potential, professionalism from the team and beyond understanding assistants. 10/10, so happy i learned about them and I wish I could implement this system earlier.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic supporting team

I'm a start up and have found the support so far in my set up fantastic. I feel a lot of the small details which really matter are being taken care of with the support of the team to create the vision I have. Would highly recommend this system and the team for the support received.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Pabau Onboarding

Dorian has been really helpful in keeping the production and opening of my account on track and regularly checking in with me. I am still in the process of completing my onboarding but would recommend Pabau based off service alone.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service!!

Bryan was very informative on the changes to help with our team requirements and what was on offer using Pabau.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Pabau experience

Pabau is a smart system that really works for you when you utilise all its features. The team are easily contactable and incredibly responsive if you have an issues or have any questions. The dedicated team are really keen to spend time with you so you get the most out of Pabau.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Onboarding is soo simple

Really happy we joined Pabau.
The system has everything we need and the onbaording process was soo simple. Eve has helped us every step of the way. Williams be recommending them to everyone.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Pabau is a great CRM software

Pabau is a very practical and user friendly software. It is also very efficient in different aspects of the business which made our life much easier for the past 10 months and we will definitely keep using it. Highly recommended.

6 November 2025
Unprompted review

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