Oxford Online Pharmacy  Reviews 

34,582
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery and extremely smooth online ordering process, noting that medications arrive promptly, securely packaged, and accompanied by very helpful product details. Consumers often praise the professional team for offering comprehensive medical checks and providing highly responsive, first-class customer support along with affordable prices. However, some people mentioned experiencing frustrating delivery delays, with a few customers waiting several weeks to successfully receive their ordered packages. A few reviewers also noted occasional issues with tracking communications or felt that official dispatch dates caused confusion regarding expected arrival times.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently describing the experience as professional,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the fast, prompt, and reliable... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the website is very easy to use... See more

Product

Customers consistently note positive experiences with product, highlighting that medications appear genuine... See more

Price

Customers had positive experiences with price, consistently highlighting fair and affordable rates compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

July 29th to August 5th. First week done 2nd jab lunchtime today. Had no side affects apart from a little constipation but all fine. Definitely felt fuller after smaller meals and no temptation to p... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and my medication could not be found anywhere else including all my local pharmacies. I had to tell my doctor where I got it so he could recommend people go to Oxford Online Pharmacy. Th... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more

Company replied

Rated 5 out of 5 stars

Oxford online Outstanding as always, they have been a wonderful help and support for me over the years and I am most grateful. The service is fantastic, a great team who are happy to help and su... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

About Oxford Online Pharmacy

Written by the company

Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.

In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.

Written by the company

FREE Delivery
On all orders over £40
Professional Medical Advice
From our Online Doctors or Expert Pharmacists

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(34,582)

5,064 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

I am really sorry to hear that you found so many items out of stock. I completely understand how disappointing and inconvenient this must have been. If you would be willing to email help@oxfordop.co.uk with the subject TrustPilot Review and include your order number, we can look into this in more detail and do our best to help.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

The staff at this Company make it a…

The staff at this Company make it a world class service, it is as simple as that .

From customer service to the pharmacists, to the administration, they are totally brilliant.

On my most recent purchase, Paul on customer service, and Hina on the pharmaceutical side made my experience seamless yet again.

They treat you like a person and not a number, they care!.

They don’t want just make money as a business, they take ownership of the issue, communicate internally, and with you to make sure that whatever it is that you want is safe and the best for you as an individual.

I have no hesitation recommending this company to anybody that wants a medical product, safe in the knowledge that they will receive the same excellent service as myself.

Louise, Warwickshire.

1 August 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Hi Louise,

It is heartening to know our team has made such a positive impression and continues to provide the attentive, personalised care you value. Your recognition of Paul and Hina will be shared with them—feedback like yours means a great deal to us all. We are genuinely committed to ensuring each customer feels seen and supported at every step.

Thank you for your thoughtful recommendation and for choosing us time and again.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is fantastic to hear that you found our service efficient and your order arrived promptly. Reliability is very important to us, so your kind words mean a great deal. We hope your experience encourages you to return whenever you need us.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed. Super fast delivery. Would use again!

22 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Your comments about the speedy delivery and finding exactly what you needed are great to hear. We always aim to make things quick and straightforward for our customers. It’s brilliant to know you’d choose us again.

We look forward to helping you next time.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Simple easy process

Simple easy process

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your experience. It is wonderful to know you found our process straightforward and hassle free. We always aim to make things as smooth as possible for our customers and your feedback encourages us to keep things simple. Please do think of us again whenever you need our service.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to hear you found the process straightforward and the pricing competitive. We aim to make ordering as simple as possible while offering good value, so your feedback is appreciated. Looking forward to supporting you again whenever you need us.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for taking a moment to share your experience. We are so pleased you found our service excellent. Your feedback encourages us to keep delivering the reliable care and efficiency you expect. We hope to continue supporting you whenever you need us.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

The ordering process is very smooth and…

The ordering process is very smooth and seamless. The company keeps the recipient well informed of the delivery timing. The post office is there deliverer and they also keep the receiver up to date on the arrival of goods.

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to know you found the ordering process so straightforward and that both we and the post office kept you updated every step of the way. Keeping our customers informed is important to us, so it's great to receive your feedback on this.

We hope you continue to enjoy the convenience of shopping with Oxford Online Pharmacy.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Quick service

Quick service, website easy to use including medical questionnaire. Medications appear genuine.

12 June 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your experience. It is fantastic to know you found the website straightforward and that the medical questionnaire was simple to complete. We also appreciate your comments on the authenticity of our medications and the speed of our service.

We hope you continue to use Oxford Online Pharmacy for your future needs.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Fast and rapid service

Fast and rapid service. Say no more.

29 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is wonderful to hear you were pleased with the speed of our service. We work hard to make sure your orders reach you quickly and reliably, so your feedback really means a lot. Thank you for sharing your experience.

We look forward to helping you again in the future.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Efficient and professional

Efficient and professional. Really glad I found them :)

6 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We are thrilled you found us and glad our efficient and professional service made a positive impression. Your feedback is so encouraging for the team. We hope you will continue to use us for your future pharmacy needs.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

I am very pleased with the…

I am very pleased with the communication and product.

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It's lovely to know you have been happy with both our communication and the product you received. Making sure everything is clear and reliable for our customers is always a top priority. We truly appreciate you sharing your positive experience and hope we'll have the pleasure of assisting you again in the future.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Effective meds, well checked and quickly deivered

Straightforward website, detailed but simple questionnaire, very quick delivery, complete with sensible and pertinent medical advice. Good value compared to the struggle of getting to see my GP. Tadalafil works well for me with negligible side effects.

30 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is fantastic to know that you found our website easy to navigate and the questionnaire both detailed and simple. We aim to make everything from ordering to delivery as convenient as possible, so I am especially glad our medical advice and prompt service made things straightforward for you. Knowing that Tadalafil is providing effective results with minimal side effects is wonderful.

Thank you for choosing us and we hope to assist you again whenever you need.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Efficient service.

21 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Thank you for sharing your thoughts. It is great to know you found our service efficient. We aim to make the whole process as straightforward and smooth as possible for our customers. If there is anything else we can do for you in future, please let us know.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Fast delivery good prices.

Fast delivery good packaging and excellent prices.
Great online service.
Thanks Robert

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

Hi Robert,

We are so pleased you were happy with our speedy delivery, secure packaging and competitive prices. It is especially rewarding to know you found the online service convenient. Your positive feedback motivates the whole team. We look forward to welcoming you back next time you need us.

Kind Regards,

Harriet

Customer Care

Rated 5 out of 5 stars

Reliability

Oxford on line pharmacy are reliable and help with enquires

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It's great to know you find us reliable and that our team has been able to assist with your enquiries. Helping customers feel supported is a top priority for us, so your comments are very reassuring. We look forward to continuing to provide you with a dependable service whenever you need us.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Speedy delivery

Great service

27 February 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you sharing your experience. Hearing that you received great service means a lot to us and encourages the team to keep up the good work. We hope you continue to find our service just as reliable in the future. Thanks for choosing Oxford Online Pharmacy.

Kind Regards,

Louisa

Customer Care

Rated 5 out of 5 stars

Thank you for prescribing my…

Thank you for prescribing my prescription at short notice and dispatching very quickly.

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We really appreciate you highlighting the quick turnaround and prompt service. It is important to us that prescriptions are managed efficiently and we are pleased we could help at short notice. Please do not hesitate to reach out if you ever need support in the future. We look forward to assisting you again.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

It is great to know you found our service both fast and efficient. We always strive to make the process as straightforward and reliable as possible. Thanks for sharing your experience and we hope you continue to choose Oxford Online Pharmacy for your future needs.

Kind Regards,

Katrina

Customer Care

Rated 5 out of 5 stars

Trouble free transaction

Trouble free transaction, and good value

31 July 2026
Oxford Online Pharmacy  logo

Reply from Oxford Online Pharmacy

We’re so pleased to know your order was straightforward and offered great value. Making the process easy for our customers is always our aim, so it’s fantastic to hear everything went smoothly for you.

We hope you’ll choose Oxford Online Pharmacy again in the future.

Kind Regards,

Harriet

Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look