Coby was friendly, helpful and not pushy. We weren't sure what we wanted so we were given several keys and time to look around. We eventually chose a Navara and the purchase was simple, warranty expla... See more
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Not had the car a year, 2 replacement engines and still broke down 3 times since!. Forced to have a warranty I didn't want or agree to, couldnt collect the car without it apparently, set up anyway wit... See more
Just picked up our Ford Ranger today and we are super happy! The whole process was seemless and the vehicle is fantastic. We only dealt with Coby who was extremely helpful, polite, respectful and pro... See more
I have had to take my truck back twice, for a total of 3 months it was there, I've owned it 8 months and during this time it was off the road for a further month. Two different wheels have falle... See more
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Company details
Written by the company
We provide high quality new and used commercial vehicles. We offer pickups, trucks and commercial vans.
Contact info
United Kingdom
- ovms.co.uk
Replied to 50% of negative reviews
Typically replies within 1 week
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Amazing service!
Andrew was brilliant! I would 100% recommend Otter Vale, thank you for finding me my dream truck!

Reply from Otter Vale Motor Services
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