Otter Vale Motor Services Reviews 42

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Coby was friendly, helpful and not pushy. We weren't sure what we wanted so we were given several keys and time to look around. We eventually chose a Navara and the purchase was simple, warranty expla... See more

Rated 1 out of 5 stars

Not had the car a year, 2 replacement engines and still broke down 3 times since!. Forced to have a warranty I didn't want or agree to, couldnt collect the car without it apparently, set up anyway wit... See more

Rated 5 out of 5 stars

Just picked up our Ford Ranger today and we are super happy! The whole process was seemless and the vehicle is fantastic. We only dealt with Coby who was extremely helpful, polite, respectful and pro... See more

Rated 1 out of 5 stars

I have had to take my truck back twice, for a total of 3 months it was there, I've owned it 8 months and during this time it was off the road for a further month. Two different wheels have falle... See more

Company replied

Company details

  1. Motor Vehicle Dealer

Written by the company

We provide high quality new and used commercial vehicles. We offer pickups, trucks and commercial vans.


Contact info

3.4

Average

TrustScore 3.5 out of 5

42 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing service!

Andrew was brilliant! I would 100% recommend Otter Vale, thank you for finding me my dream truck!

9 April 2022
Unprompted review
Otter Vale Motor Services logo

Reply from Otter Vale Motor Services

This is great to hear, thank you Nia! We look forward to seeing you again, Many thanks, Luisa

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